Reolink Call Center is Now Online and Ready to Assist You!📞

[Reolink Lorenz]

Dear Reolinkers,
we are excited to announce that our call center is now open to serve you better!

● Phone number: +1 8888951558
● Operating hours: Monday to Friday, 9:00 AM to 6:00 PM EST.
● Support: English Service Only. Toll-free for US&Canada.

At Reolink, we take your satisfaction seriously, and that's why we're actively improving our customer services to ensure you have the best experience possible. So feel free to reach out – we're here to help!

[big_ted]

@reolink-lorenz
This is an excellent step forward in improving customer service.

[axel_92_537601962713277]

@reolink-lorenz Is it posible to receive support via CHAT?

[Reolink Lorenz]

@axel_92_537601962713277 Yes. Feel free to contact me via chat.

[darlek_111_319105922027679]

@reolink-lorenz
hi

[user_695772135645400_695772135645400]

@reolink-lorenz
Good Afternoon. I just installed my 16 channel Reolink NVR RLN16-410 (NVR661610104001000200000). I am having some audio problems. All my cameras (RLN811a, RLN823A, & Duo2) that have the 2 way audio capability are having the same issue. I can hear the audio from the camera but on the camera side the individual is unable to hear me. I am using the latest android app and the latest windows app downloaded from your website. The volume is set to max on all cameras under the tab "Audio and Light" in the NVR and on the app.

[Reolink Lorenz]

@user_695772135645400_695772135645400 I can't tell if your are using the latest firmware on your NVR with the number NVR661610xxx. Please contact support directly.
https://support.reolink.com/hc/en-us/requests/new/

[joseph_1979]

@user_695772135645400_695772135645400 Check that the cameras and the NVR have the latest firmware. You can check this from the Reolink Download Center.

[user_695772135645400_695772135645400]

@reolink-lorenz
The firmware version on the NVR is v3.3.0.226_23031645.

[joseph_1979]

@user_695772135645400_695772135645400 I suggest you to email Reolink support as they may have a more updated version despite this is the one which is shown in the download center.

If you record a clip, is the audio at the correct level in both directions? Try to set the noise reduction halfway. I guess you have connected the cameras to the POE ports of the NVR rather than to a POE switch in which case you can connect directly to the cameras and check it out.

[user_695772135645400_695772135645400]

@joseph_1979
All camera/IPC and the NVR are on the most current Firmware version.

The firmware version on the various cameras are:
RLC-811A : v3.1.0.1643_22122308 Hw# IPC_523128M8MP
Two of the RLC-811A: v3.1.0.1892_23031702 Hw# IPC_560B158MP
Duo2 PoE : v3.0.0.1889_23031700
RLC-823A: v3.1.0.2217_23051711_v1.0.0.30

Reolink Download Center highest/ current firmware are:
RLC-811A: v3.1.0.989_22051908
Duo2 PoE: v3.0.0.1889_23031700
RLC-823A: v3.1.0.2217

RLN16-410: v3.3.0.226_23031645

[joseph_1979]

@user_695772135645400_695772135645400 Yes, you seem to have the most updated known versions. Did you check the audio inn both directions for a recorded clip?

Try to go to the audio and move the slider to the left and up again. If you have HDR do the same.

Don't forget to open a ticket with support.

Have a look at the first video in https://support.reolink.com/hc/en-us/articles/900000604743-How-to-Enable-Audio-for-Recording-and-Live-Viewing-on-POE-NVR/

[user_695772135645400_695772135645400]

@joseph_1979

All cameras are connected directly into the RLN16-410. On the record clip, I do not hear the audio spoken from the phone app side. I still do hear audio input from the mic on the camera. I don't see where I set or adjust the noise reduction level.

[joseph_1979]

@user_695772135645400_695772135645400 Ensure that the Audio (Red very good sign) is enabled for each camera as illustrated in the diagram I included in my previous comment.

I assume that the mic on the PC is ok.

[user_695772135645400_695772135645400]

@joseph_1979
The video link that you suggested is for an older Hardware NVR version. My NVR Hw# H3MB18 which means the video is not applicable. My UI screen is way different than the ones depicted in this video.

[user_726525555888267_726525555888267]

@reolink-lorenz i installed an 823a camera a few weeks ago. I was reading through the community posts and saw a beta firmware for the camera and downloaded/installed it. (IPC_523128M8MP.1137_22072210.RLC-823A.IMX415.8MP.PTZ.REOLINK). Unfortunately after the installation the camera picture has a purplish tint. I downloaded another beta firmware that fixes this issue but for some reason i am unable to get into the camera’s settings using the ip address to update the firmware. I get a response that “url can’t be found”. My router shows that i am using the correct ip address for the camera. Any suggestions? Thanks.

[Reolink Lorenz]

@user_726525555888267_726525555888267 Thank you for the feedback. I would recommend that you contact support for more information and help. Our team will get back to you very soon.
https://support.reolink.com/hc/en-us/requests/new/

[user_726525555888267_726525555888267]

@reolink-lorenz thanks but after I sent the chat I did a little more searching on the site and saw the Reolink client app for macOS and downloaded it to my MBair. From there I was able to access the camera and update the software. I also was able to change the network settings so I could access the camera from the browser. Everything seems to working fine now.
thanks again.

[Bill_625433000345643]

@reolink-lorenz this line does not answer between 9 and 6 est. Please update with correct hours. Thx

[fredsky59_711549615067319]

@reolink-lorenz hi
need a link to downloud reolink app for ssmsung a5 android 7_ or earlier vergen to instsll. google play version not wkrkkng fir sime readon
send me the downmkud link pls
g matthew
fred matthew

[joseph_1979]

@fredsky59_711549615067319 Go to Google and search for 'reolink apk archive' and you shall find sites storing older versions of Android client.

[darna1_265299323494531]

@reolink-lorenz @reolink-lorenz is this a free service. In australia.
Im troubleshooting my android phone app wont show live footage anymore. Do i need to udate app or unistall app and reinstall app?
I have one camera that shows video loss. Have nvr RLN 8 Channel 410. Have B800 and D800 cameras but one rlc810 just wont show on my tv screen or app. It says off line im thinking check cabling or reset camera. Back nvr has green light though for that camera. Maybe just buy another b800 or d800 for simplicity.

[user_692173041451191_692173041451191]

Please fix your cart on your refurbished page. I tried checking out with two different browsers and all I could do was add. I could never view or check out.

[msbrown cal_702075376939564]

So I called at 1:48 PST and no body available?

[colin grimshaw_430254205366491]

That's gonna be a VERY expensive phone call

[Jmercier_733619531268283]

Im trying to pay for cloud service but only [censored] shows as a payment method. how can I pay with a credit card instead?

[wandering_starr_414842327179423]

@jmercier_733619531268283 You can pay through [censored] with your credit card as a one time transaction.

[mcreed732_347961672376496]

Would be nice if someone answered the phone. It said 4 minute wait time, however im on hold past 21 minutes. Unacceptable.

[user_650535055515762_650535055515762]

Hi, looks like chat isn't working, anyway 2 quick questions:

1.) Is there any way to view the Keen Ranger PT feed via a web browser as with the other Reolink cameras?
and
2.) Do you have any idea if the feature of setting preset positions will ever come to the Keen Ranger PT?
Thanks

[shelly_392957267923190]

BEYOND FRUSTRATING
NO SUPPORT VIA PHONE, EVER, AFTER WELL OVER 100 CALLS
THIS IS A JOKE
If support is important, DO NOT BUY THESE CAMERAS
It's a shame, because they work well, when they work.
Get your sh*t together!!

[user_749264280846544_749264280846544]

Please call me at 585-394-7450 - we would like to submit an order for cameras and we are tax exempt and I do not see how to submit an order without tax being added.

Thank you
Diane Zimmerman
Zion Fellowship
Canandaigua, NY

[user_750779699802281_750779699802281]

I feel like there's a problem going on, right? Since I've been sitting around all day, can someone update me?
geometry dash lite

[CATEYENVR_93875403600038]

11/03/2023 -- This telephone support is non-existance.. I called at 4pm EST and on hold for 20 minutes, the initial prompt said wait time was 4 mins. Ever telephone support organization gives the same stupid response --"We apologize, we are currently experiencing high call volume". THEN HIRE MORE SUPPORT TECHS than just one person.

[joseph_1979]

@cateyenvr_93875403600038 Better to send an email.

[voeux_cartes]

and from Europe is it free ? I make wish for that voeux

[joseph_1979]

@voeux_cartes Only UIFN (+800) may be free depends on the operator. But the numbers listed above are US toll numbers and thence charged as international calls.

As stated by Reolink Admin these are free from the US and Canada.

[user_757229700178136_757229700178136]

This post is deleted!

[SubwayUSH_766889835475183]

Hallo, wie kann ich auf meine meine Kameras über PC zugreifen?

[SubwayUSH_766889835475183]

Wo im Onlineportal kann ich die Kameras hinzufügen.

Bei zwei Kameras hat es in der App geklappt sie hinzuzufügen aber das System verlangt ein Zugangsdaten?!
Wo finden wir diese?

MfG

[Panny_680700827009225]

This post is deleted!

[goalken highlight_173629440856217]

This post is deleted!

[user_784122009059513_784122009059513]

Do you have a telephone contact number for Australia?

[user_639881089732633_639881089732633]

That's great news! Having the Reolink Call Center online will definitely make it easier for customers to get quick and efficient support. It’s always reassuring to know help is just a call away—great move by the team

[user_937723678699702_937723678699702]

Please help me choose one of them