Reolink Client Windows App 8.12

[tomselbyuk_331910860959874]

An earlier update to the Windows client prevented camera E1 Zoom from being shown. Now the latest version 8.12 has dropped E1 Outdoor. I have the latest version of Windows 11 installed. I am dreading the next release which could see me loose my other two cameras from the Windows app. Everything works on the Android app so please don't update that!

[user_721834184925319_721834184925319]

@tomselbyuk_331910860959874
It's same to me. I can't monitor some of my reolink cameras at this version. I can monitor on the android app. So this Windows app has defect.

[Reolink Lorenz]

@tomselbyuk_331910860959874 Thank you for your feedback. You may try to download this beta version and see if you can find the PTZ button on the E1 Zoom live view sreen. I am looking forward to your reply.
https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.12.0-nui.exe

[info_308588974215389]

@tomselbyuk_331910860959874
It's same to me. I can't monitor some of my reolink cameras at this version. I can monitor on the android app. So this Windows app has defect.

I've got the same problem. Pretty annoying! Had to re-install older version in order to see all my 10 cameras again.

[joseph_1979]

@info_308588974215389 I just installed v8.12 and I can watch all the cameras. Which models you are unable to watch? What do you get? Just audio and no video?

[tomselbyuk_331910860959874]

@reolink-lorenz
I can confirm that the PTZ button is visible with the beta version. No actual video though

[joseph_1979]

@tomselbyuk_331910860959874 Install DirectX9 and see if this solves your issue.

[Reolink Lorenz]

@tomselbyuk_331910860959874 Thanks for the feedback!

[tomselbyuk_331910860959874]

@joseph_1979 Thank you but I have Windows 11 installed which will have the latest version of DirectX so there should be no need for me to install anything else

[joseph_1979]

@tomselbyuk_331910860959874 This client uses old DirectX9 libraries. It will not do any harm in adding it. The DirectX11 libraries will not be overwritten. Otherwise email Reolink support.

[anTastico_651941844185152]

Won't connect to my NVR unless I view playback first.