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    4k trackmix won't track down

    Discussion About Products
    trackmix poe
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    • Issom
      Issom last edited by

      So it tracks perfectly side to side bit won't track if some one is under it? I have a buddy with the same camera it tracks perfectly below? What's up with this


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        • Issom
          Issom @Issom last edited by

          I also tried to contact you guys via contact us via your web page. It will not submit at all

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          • Reolink Lorenz
            Lorenz @Issom last edited by

            @issom Thank you for the feedback. You may write to support#reolink.com (replace # with @) by email. Our team will reply very soon.

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          • Issom
            Issom last edited by

            So reolink got back to me and said to use pan and tilt and I did the test.. still won't track under the unit unless I wave.  

            I have my sensitivity on high and removed my object size and still

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              • Issom
                Issom @Issom last edited by

                @issom got funneled up to tech support we will see what they say

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                • joseph_1979
                  Joseph Global Moderator @Issom last edited by

                  @issom Appreciate if you keep us updated. Thanks.

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                • Issom
                  Issom last edited by

                  Tech support is amazing and they sent me new firmware to test out so far so good

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                    • joseph_1979
                      Joseph Global Moderator @Issom last edited by

                      @issom If this is fine then they should make it available to all TrackMix customers. What's the version of the firmware pls?

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                      • Issom
                        Issom @Joseph last edited by

                        @joseph_1979

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