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    Reolink app 8.13.1 for macOS crashes, other errors

    Reolink Client & APP
    macos applicaion crashing bugs
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    • qb_6723597436
      qb last edited by

      I have 2 Macs each running Ventura 14.1.1
      One is a MacPro 2019 w/ Intel
      other is MacBook Pro with M1 chip
      --
      I have the macOS Reolink application - the recent update to 8.13.1 and I have two major issues

      1 - most of the time with I QUIT the Reolink application it actually crashes and I get "The Reolink has unexpectedly quit" and do I want to report, reopen or ignore. Not a big irritation as I was done with the app but this is a NEW issue due to the update.

      2 - I have a Reolink Floodlight (no camera) and the new app say "This device is not supported yet" - what happened???

      3 - Due to an issue with a DoorBell POE sending me 40 "motion detected" emails an hour I did a factory reset. On the laptop I then provided the required new password. Not I cannot get signed into the DoorBell POE on my MacPro. Says password not correct.
      I already DELETED it from the Reolink App on the MacPro. The app then sees it but still won't allow me to sign in.

      None of these were issue with the previous release of the Reolink application for macOS

      Please advise.

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        • Marcus
          Marcus @qb last edited by

          @qb_6723597436 Same here. V8.13.1 ist very buggy...

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          • joseph_1979
            Joseph Global Moderator @qb last edited by

            @qb_6723597436

            1. Recent clients seem to have some bugs and customers are rolling back to their previous running version. Even me I have reverted to v8.11.0 as v.8.14.0 had issues with icons bar and low video quality at CLEAR mode.
            2. Stand alone floodlight is no longer supported on their Windows and MacOS clients. We can only control it through the Android/IoS application.
            3. Do you have any special character in your password? Try a simple one.
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          • bd_758008127737999
            bd last edited by

            Brand new Reolink user here. Mac Mini M2 Pro running Sonoma 14.2 and Reolink client v8.13.1. I'm having the same "unexpectedly quit" issue. More problematic is difficulty downloading video files via the client. I can usually download ~100 Mb in files before the download freezes. When I try to close the client, I have to Force Quit to get it to close. I'd happily downgrade the client version if an earlier version doesn't freeze during the download process. Any version suggestions? More importantly - how do I downgrade the client?

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