Navigation

    Home
    All Categories
    • KEEN Trail Camera
    • Top #ReolinkCaptures Awards
    • Announcements and News
    • Wishlist
    • #ReolinkTrial
    • Discussion About Products
    • Reolink Captures
    • Reolink Client & APP
    #ReolinkTrial
    Reolink Captures
    Log in to post
    Guest
    • Guest
    • Register
    • Login

    Learn More

    Reolink updates Learn More

    Meet Reolink at IFA 2024! Learn More

    Reolink Q&A Learn More

    Reolink app 8.13.1 for macOS crashes, other errors

    Reolink Client & APP
    macos applicaion crashing bugs
    6
    6
    1205
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • qb_6723597436
      qb last edited by

      I have 2 Macs each running Ventura 14.1.1
      One is a MacPro 2019 w/ Intel
      other is MacBook Pro with M1 chip
      --
      I have the macOS Reolink application - the recent update to 8.13.1 and I have two major issues

      1 - most of the time with I QUIT the Reolink application it actually crashes and I get "The Reolink has unexpectedly quit" and do I want to report, reopen or ignore. Not a big irritation as I was done with the app but this is a NEW issue due to the update.

      2 - I have a Reolink Floodlight (no camera) and the new app say "This device is not supported yet" - what happened???

      3 - Due to an issue with a DoorBell POE sending me 40 "motion detected" emails an hour I did a factory reset. On the laptop I then provided the required new password. Not I cannot get signed into the DoorBell POE on my MacPro. Says password not correct.
      I already DELETED it from the Reolink App on the MacPro. The app then sees it but still won't allow me to sign in.

      None of these were issue with the previous release of the Reolink application for macOS

      Please advise.

      Reply Quote
      Share
      • Share this Post
      • Facebook
      • Twitter
      • copy the link
        Copied!
      1
        • Marcus
          Marcus @qb last edited by

          @qb_6723597436 Same here. V8.13.1 ist very buggy...

          Reply Quote
          Share
          • Share this Post
          • Facebook
          • Twitter
          • copy the link
            Copied!
          1
          • joseph_1979
            Joseph Global Moderator @qb last edited by

            @qb_6723597436

            1. Recent clients seem to have some bugs and customers are rolling back to their previous running version. Even me I have reverted to v8.11.0 as v.8.14.0 had issues with icons bar and low video quality at CLEAR mode.
            2. Stand alone floodlight is no longer supported on their Windows and MacOS clients. We can only control it through the Android/IoS application.
            3. Do you have any special character in your password? Try a simple one.
            Reply Quote
            Share
            • Share this Post
            • Facebook
            • Twitter
            • copy the link
              Copied!
            0
            • user_665782120947712_665782120947712
              user_665782120947712 @qb last edited by

              On the laptop I then provided the required new password. Not I cannot get signed into the DoorBell POE on my MacPro. Says password not correct.
              I already DELETED it from the Reolink App on the MacPro. The app then sees it but still won't allow me to sign in.


              I had also similar problem on Doorbell WiFi on my MacBook Air M2 running Sonoma 14.1.1 (23B81) with the old Reolink Client when it showed repeatedly an error message "Login failed" on Doorbell Wifi but shows all three other cameras normally. However, Reolink apps shows all four cameras without any problems thru my IOS devices (iPad and iPhone) and also the problematic Doorbell WiFi cam works normally thru the iPad and iPhone. It didn't help trying to re-input the correct admin password on MacOS Reolink Client. Also, when tried to delete the Doorbell device on Reolink Client, it always pop up again to the Devices list with the same "Login failed" message.

              Now, when upgraded today 22-NOV-23 macOS Client to version 8.8.5 (but didn't touch to MacOS 14.1.1), all connections seems to work normally without earlier login problems BUT I simply cannot see any cameras thru the Reolink Client 8.8.5! All live video are shown as black screens. IOS clients still works perfectly as earlier.

              Reply Quote
              Share
              • Share this Post
              • Facebook
              • Twitter
              • copy the link
                Copied!
              0
              • mark jay campbell_30820464373950
                mark jay campbell @qb last edited by

                @qb_6723597436 same crap for me.

                Reply Quote
                Share
                • Share this Post
                • Facebook
                • Twitter
                • copy the link
                  Copied!
                0
                View 2 replies
              • bd_758008127737999
                bd last edited by

                Brand new Reolink user here. Mac Mini M2 Pro running Sonoma 14.2 and Reolink client v8.13.1. I'm having the same "unexpectedly quit" issue. More problematic is difficulty downloading video files via the client. I can usually download ~100 Mb in files before the download freezes. When I try to close the client, I have to Force Quit to get it to close. I'd happily downgrade the client version if an earlier version doesn't freeze during the download process. Any version suggestions? More importantly - how do I downgrade the client?

                Reply Quote
                Share
                • Share this Post
                • Facebook
                • Twitter
                • copy the link
                  Copied!
                0
                  View 0 replies
                • First post
                  Last post
                All Categories
                Announcements and News Reolink Client & APP Discussion About Products #ReolinkTrial Reolink Captures Wishlist KEEN Trail Camera
                Never miss Reolink hot deals, news, and updates tailored for you.

                Thanks for your subscription!

                Please enter a valid email address.

                Oops… Something went wrong. Please try again later.

                You are already subscribed to this email list. :)

                Submission failed. Please try again later.

                Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

                Copyright 2025 © Reolink All Rights Reserved.

                Welcome Back!

                Hi there! Join the Commnunity to get all the latest news, tips and more!

                Join Now