RLC-811A newest firmware does not exist

Gabriel Boric

Hello.

I recently purchased the RLC-811A camera for my home. The camera has issues like detecting every 20 seconds cars which are not moving but parked, this causes a lot of trouble. Same thing goes for the auto night nivision, it just doesn't work properly. I was aware these were issue with this camera that could be fixed by upgrading the firmware to the most recent version, there are videos on this issue, however there's no firmware that I can download for this camera in the support center. The versions of the hardware DO NOT match.

I have hard no. IPC_560B158MP, while the one in the support center is totally different. There are no more options, there's only 1 and it's not the same that I have.

Please give a hand to your customer. I'm sure there are tons of other people that have the same exact issue as me. I've already opened a ticket but there's still not response from you guys so yeah.

SleepWalkingBlob

Apologies, just wanted to know if this has been resolved.

Would i get anything if i were to email the support email.

i have the same hardware number and the one on the website is different

bojan

I just wanted to update the topic.
I contacted Reolink customer support via email support(at)reolink(dot)com and customer support representative Kaia sent me a new firmware that is not public yet.
After a short testing I can tell that issues have been resolved:

1. Spotlight is working properly
2. Car detection is working properly

so, camera information before firmware update is:

Model: RLC-811A
Build No. 23031702
Hardware ver.: IPC_560B158MP
Config Ver.: v3.1.0.0
Firmware Ver.: v3.1.0.1892_23031702
Detail: IPC_560B158MPS16E1W0110000001

and after update is:

Model: RLC-811A
Build No. 23071803
Hardware ver.: IPC_560B158MP
Config Ver.: v3.1.0.0
Firmware Ver.: v3.1.0.2473_23071803
Detail: IPC_560B158MPS16AF0E1W011000000

I don't know why this update is not public yet, maybe it is beta / testing firmware version.

I will not post the firmware file, if You are having issues with Your RLC-811A camera, best option is to contact Reolink customer support via email at address support(at)reolink(dot)com

user_757229700178136

This post is deleted!

comercial

Regarding the firmware update, it's weird that there's no matching version in the support center. Have you tried reaching out to their customer support directly? Sometimes, they can provide a solution or a custom firmware update that's not publicly available.

Bod

I bought 2 identical RLC-811A cameras direct from REOLINK. They both have different hardware versions!

Emailed support & waiting on a reply, as one has noticeably better detection.