📱New Reolink App V4.45 Released!

[ReolinkShayla]

Hey everyone,
Reolink App V4.45 is here!
Note: The APP adopts a grayscale release strategy, so the update time will differ in different regions. Simply put, it might take a bit of time to appear in your app store.


What's new:
● Compatible with Reolink Home Hub
We're excited to see the first batch of Home Hub users share their experiences with the new app!

●Upgraded Motion Track Feature
Previously, we introduced the Motion Track feature in email notifications. Now, you can also generate the Motion Track directly from the Playback. Currently compatible with the Duo 3 PoE, with plans to expand to more devices soon.


● Bug Fixes & User Experience Improvements
Got questions or feedback? Share with us!

[Rodp]

Hi @reolinkshayla,

Please can you tell me if you fixed the stuttering issues for Android 8.0 users using the app in this new version. This is not yet available in my region yet hence my question. I raised this issue before Christmas with your support team, provided numerous video clips and conducted numerous tests to help them diagnose the issue. The fault was found which was as soon as you increased the frame rate above 4 (yes 4!) on fluent / low quality, the audio would stutter making it impossible to hear what the person is saying at the door. The talk back function was not impacted. This is the same for the Clear / High stream channel aswell. Changing the resolution or bit rate has no effect. It's specifically the frame rate which is the problem. This points to a codec / software issue and I have been asking your technical support team for 5 months now to fix this issue.

This issue has stopped me in my tracks in purchasing a suite of reolink cameras for which I cannot progress until I know that this issue has been resolved. Please can you reply to me with what I hope is some positive news that mentions that this fix has been rolled out.

I have been waiting very patiently for a resolution on this issue and so I would be grateful for your prompt response on this.

Thanks

[reocam_448003255267488]

Very much appreciated. Can't wait to try it. I hope it fixes the tablet size issue. The last update did not.
Can you please provide a direct link to the apk file or update the link on the website? Thank you.

[joseph_1979]

@reocam_448003255267488 There are sites which host this new client. Just do a search for 'Reolink Android client old versions'. I have been using it for weeks now and so far no particular issues (based on the features I normally use).

[reocam_448003255267488]

@joseph_1979 I appreciate that and I know there are thrird party websites that host unofficial releases but I only download apk files from the OEM. I prefer a link from you. You can just update the apk download page on your website here:
https://home-cdn.reolink.us/wp-content/assets/app/android/
That would be a great help. Thanks

[Nick_26792935116]

The new app works really well on my Mac mini M2. I am very impressed at how quickly it launches and starts showing all the feeds - wish the desktop app were anything like as good as this is.

The only issue is that I did manage somehow to get the window to rotate as if it was running on a phone and I had rotated it. The way I got it back to the correct orientation was to choose the smaller window size in Settings... for the app, then when it relaunched it was the correct orientation again.

[user_810650475274398_810650475274398]

This post is deleted!

[ML_812798949916887]

Can you please advise, if the new app fixes the cloud video recording issue?

It says in your Q&A below that it supports 16-24 secs cloud video recording for Argus 3 Pro and TrackMix LTE when set to fluent mode, however, it only upload 8 secs of video clip at the moment - this has been confirmed from several posts of different users.

https://support.reolink.com/hc/en-us/articles/360007808214-Can-I-Adjust-the-Length-of-the-Cloud-Recordings/

[joseph_1979]

@ml_812798949916887 This is solely controlled by their cloud application and so it is here where duration is imposed. Maybe lack of space like the case of viewing the cameras remotely. Due to bandwidth limitation on the P2P servers offered by 3rd party, the defaulted mode is fluent and in multi-view you won't get any clear. Nevertheless we cannot get everything unless we pay more for it.

[reocam_448003255267488]

Any chance that we can finally get a link to the apk file or update the link to the apk on the main website? Still waiting for the website apk file link to get updated. It would be greatly appreciated.
https://reolink.com/software-and-manual/

[joseph_1979]

@reocam_448003255267488 I suggest you to submit your request to support on support @ reolink . Com

[reocam_448003255267488]

@reocam_448003255267488
FYI for those, like me, that like to download the apk directly from Reolink website, version 4.46.04 is available now.