@j_haegele_657971761856547

Do you mean this?

https://reolink.com/au/product/reolink-duo-3-poe/

Question:

When reolink will release a removable battery cam and can buy replacement battery from Reolink website? Argus 5?

@joseph_1979

hi mate, third email sent 6 days ago but no response, any PM to whom i can try?

I tried support webchat too, no response.

@joseph_1979

Cheers, third email sent to support @ reolink.com to see if they will respond to me.

This time I sent my email with concerns via webchat form as well.

Re-checked junk box, nothing.

@joseph_1979

Hi mate, are you able to send a support ticket to reolink regards the cloud not recording more the 8 secs?

I've sent them two support emails below but unfortunately, there is no response.

Initial request sent 4/6/24, another follow up one sent 6/6/24 as per screenshot below

@joseph_1979

cheers, mate, not possible in the area, where 4G telstra upload not more than 10mbps

@big_ted

how slow is that?

will it be more than 20mbps or 10?

I am considering to go with Starlink to replace the slow 5mbps fixed wireless upload?

@daniele-francesconi_370190851416246

check my answers to this post, it will clear your point.

in summary,

blue bar = solar panel connected, no flash/lightning icon means not enough sun light to generate charging (device not charged)

green bar = dc power connected = with flash/lightning icon means the dc power is charging to device

some depth discussion - check out my other typing in this post.

@imcneill_467871306096807

@spanciul_260353017975036

i did some tests the other day, it depends on how deep you plugged in the usb c cable.

Plug the solar panel usb-c all the way in (there is dot on the usbc cable) = 'sun' icon (sun icon will be shown day and night and a 'lightning' icon when charging with Sun).

Plug the same depth as the dc power usb-c cable = 'plug' icon (disappeared when there is no light, appeared with a 'lightning' icon when charging with Sun)

Battery percentage shown will be about 15-20% less when you unplug the usb-c on this 'Sun' icon mode.

(this has been discussed here:

https://community.reolink.com/topic/4069/argus-3-pro-with-solar-panel-always-at-100-battery

and official answer is here: https://community.reolink.com/topic/1061/app-s-solar-battery-indicator-connected-to-solar-panel)

@user_756627276955783_756627276955783

you may send a support email to reolink to address this issue, it happens to me as well.

or post your issue here:

https://community.reolink.com/topic/12231/new-reolink-app-v4-45-released

it should support 16-24 secs cloud video recording according to below when you set resolution to fluent.

https://support.reolink.com/hc/en-us/articles/360007808214-Can-I-Adjust-the-Length-of-the-Cloud-Recordings

Can you please advise, if the new app fixes the cloud video recording issue?

It says in your Q&A below that it supports 16-24 secs cloud video recording for Argus 3 Pro and TrackMix LTE when set to fluent mode, however, it only upload 8 secs of video clip at the moment - this has been confirmed from several posts of different users.

https://support.reolink.com/hc/en-us/articles/360007808214-Can-I-Adjust-the-Length-of-the-Cloud-Recordings/