Hi guys, all the cloud videos are showing 8 secs although sd card recording set to 30 secs? Any menu to increase to 30 secs from 8? thanks.

@joseph_1979

Thanks for the confirmation
, i will send support an ticket.

@joseph_1979

Hi Joe,

I have Reolink battery cameras, tested two cams on fluent mode, only supports 8 secs on basic plan.

The link you provided me clearly stated fluent mode should support 48s, at least should be the same as the sd card post motion 30s.

Any idea? thanks.

Reolink battery cameras supporting the smart person/vehicle function8-10s/Video size ≤7M (about 48s)

Four Reolink Cloud plans are available for your choice: Basic, Standard, Premier, and Business Plans. You can check more details and subscribe to Reolink Cloud plans on the Reolink Cloud website or the Reolink App.

@j_haegele_657971761856547

Do you mean this?

https://reolink.com/au/product/reolink-duo-3-poe/

Question:

When reolink will release a removable battery cam and can buy replacement battery from Reolink website? Argus 5?

@joseph_1979

hi mate, third email sent 6 days ago but no response, any PM to whom i can try?

I tried support webchat too, no response.

@joseph_1979

Cheers, third email sent to support @ reolink.com to see if they will respond to me.

This time I sent my email with concerns via webchat form as well.

Re-checked junk box, nothing.

@joseph_1979

Hi mate, are you able to send a support ticket to reolink regards the cloud not recording more the 8 secs?

I've sent them two support emails below but unfortunately, there is no response.

Initial request sent 4/6/24, another follow up one sent 6/6/24 as per screenshot below

@joseph_1979

cheers, mate, not possible in the area, where 4G telstra upload not more than 10mbps

@big_ted

how slow is that?

will it be more than 20mbps or 10?

I am considering to go with Starlink to replace the slow 5mbps fixed wireless upload?

@daniele-francesconi_370190851416246

check my answers to this post, it will clear your point.

in summary,

blue bar = solar panel connected, no flash/lightning icon means not enough sun light to generate charging (device not charged)

green bar = dc power connected = with flash/lightning icon means the dc power is charging to device

some depth discussion - check out my other typing in this post.

@imcneill_467871306096807

@spanciul_260353017975036

i did some tests the other day, it depends on how deep you plugged in the usb c cable.

Plug the solar panel usb-c all the way in (there is dot on the usbc cable) = 'sun' icon (sun icon will be shown day and night and a 'lightning' icon when charging with Sun).

Plug the same depth as the dc power usb-c cable = 'plug' icon (disappeared when there is no light, appeared with a 'lightning' icon when charging with Sun)

Battery percentage shown will be about 15-20% less when you unplug the usb-c on this 'Sun' icon mode.

(this has been discussed here:

https://community.reolink.com/topic/4069/argus-3-pro-with-solar-panel-always-at-100-battery

and official answer is here: https://community.reolink.com/topic/1061/app-s-solar-battery-indicator-connected-to-solar-panel)

@user_756627276955783_756627276955783

you may send a support email to reolink to address this issue, it happens to me as well.

or post your issue here:

https://community.reolink.com/topic/12231/new-reolink-app-v4-45-released

it should support 16-24 secs cloud video recording according to below when you set resolution to fluent.

https://support.reolink.com/hc/en-us/articles/360007808214-Can-I-Adjust-the-Length-of-the-Cloud-Recordings

Can you please advise, if the new app fixes the cloud video recording issue?

It says in your Q&A below that it supports 16-24 secs cloud video recording for Argus 3 Pro and TrackMix LTE when set to fluent mode, however, it only upload 8 secs of video clip at the moment - this has been confirmed from several posts of different users.

https://support.reolink.com/hc/en-us/articles/360007808214-Can-I-Adjust-the-Length-of-the-Cloud-Recordings/