Client Update

[big_ted]

*update* Heres the latest Windows Client.
https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.17.6_0.exe

For those needing older PC versions, Ill try post a few download links here so anyone can refer back:
V8.17.6 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.17.6_0.exe
V8.17.5 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.17.5_0.exe
V8.16.8 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.16.8_0.exe
V8.15.7 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.15.7.exe
V8.14.2 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.14.2.exe
V8.11.0 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.11.0.exe

https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions/?_gl=1*1y5h58x*_ga*MTQ2Nzk5NTUyNS4xNzIwOTg3NTI3*_ga_KMVBVF6ES5*MTcyNTk5NzU5My42My4xLjE3MjU5OTg0OTQuMC4wLjA.

[tomsreolink]

@big_ted This "update" still has blank (black) video screens for me. So tiresome.

[big_ted]

@tomsreolink
have you tried the usual suspects? turn off hardware decoding? updated directX ? GPU drivers updated?
I havent had any issues with any of these versions but usually there is a reason so hopefully one of these will help.
Direct X: https://support.reolink.com/hc/en-us/articles/21691244927897-How-to-Download-and-Install-DirectX-Jun2010-Redist-exe/?_gl=1*1eziat8*_ga*MTQ2Nzk5NTUyNS4xNzIwOTg3NTI3*_ga_KMVBVF6ES5*MTcyNjg2MDkxMS44Ny4xLjE3MjY4NjExNjQuMC4wLjA.

[big_ted]

A long shot also, download the K-lite codec pack. I have had success in the past with video issues by updating the codecs, even though they are included in the client.
www(dot)codecguide(dot)com

[tomsreolink]

@big_ted Thanks but why should going from 8.15.7 to 8.17.6 mean I have to fiddle with my system? Unless there is a GPU setting within Reolink client that I have not found, it doesn't help whether I assign my laptop GPU to reolink.exe or not.

I am running DirectX 11 which obviously has worked fine with older v8 versions.

[Ben Rettig_326287578407052]

@tomsreolink
For me was the same after the update. Only black screens on PC. When I use VPN connection to my home-network (NAS) and watch in the browser, all views are ok.
So I downgrate back to 8.15.7 and all works fine. It's not the first time, that an update created some big issues.

[big_ted]

For those needing older PC versions, Ill try post a few download links here so anyone can refer back:
V8.17.6 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.17.6_0.exe
V8.17.5 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.17.5_0.exe
V8.16.8 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.16.8_0.exe
V8.15.7 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.15.7.exe
V8.14.2 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.14.2.exe
V8.11.0 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.11.0.exe

https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions/?_gl=1*1y5h58x*_ga*MTQ2Nzk5NTUyNS4xNzIwOTg3NTI3*_ga_KMVBVF6ES5*MTcyNTk5NzU5My42My4xLjE3MjU5OTg0OTQuMC4wLjA.

[user_698308791599251_698308791599251]

I am not sure about other users, but Time Line is not available still in playback. Any feedback on this ?

Thanks,

glh

[joseph_1979]

@user_698308791599251_698308791599251 Raise it with support. The more requests they get the more we see it implemented. I don't think the dev team read this.

[user_860926382633206_860926382633206]

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[bill doria]

With v8.17.6 playback is very jerky.. Went back to v8.16.8, no issues..

[user_869751670538464_869751670538464]

This post is deleted!