Doorbell stops detecting

[Kristof]

Hi.

Ok I think I found quite a disturbing issue with the doorbell person detection, I would like to share with the audience here to verify or keep an eye on it.

It seems that the person detection suddenly stops after a certain period of time. I experienced this 4 times now as I could double check with a 510A on the same location. The doorbell was not able to detect a postman walking right up in front of it between 0-7 meters, full sensibility. After a restart,.the detection worked again.
The doorbell itself still works, shows a live picture and all. But all person detection stops.

Please report if you have experienced something similar or if it is an individual problem.

[Kristof]

@kristof Ok meanwhile it happend at least twice again (at least what I have noticed). This smells like opening a ticket....

[joseph_1979]

@kristof I have installed the WIFI video doorbell for a month and still able to detect person. What is your firmware?

[user_967761955217576_967761955217576]

I just purchased the battery door bell camera the firmware is updated door bell (hub works but not chime) and it will not detect person at the door nor recording........what is going on with REOLINK products lately?

[big_ted]

@user_967761955217576_967761955217576
if smart detection is all setup with correct sensitivity, make sure the firmware is the latest which I would email support as sometimes the website isnt showing the latest version.
also check that for people detection it is turned on in the recording schedule.

[joseph_1979]

@user_967761955217576_967761955217576 contact support to provide you the beta fw v3.3.0.369_25070829 to allow the integration of the chime with the home hub pro. Then you need to link it to the camera.