PC client freeze

[Guest]

Hi,

I installed PC client and every time I enter into a live view the PC client freeze and all commands included shut down, minimize, PTZ, etc... is freeze.
I had to turn it off thru task manager.
What can I do?

I have Windows 7pro edition an C1 pro camera.

[Jean-Francois Drolet_63653560296]

Hi, I have the same problem. PC software uses 25% cpu and 100 GPU load.

I cannot use any commands, it is frozen.

Please help.

[Guest]

I am having the problem also, it will load up, but then just freeze on me.

[Bob_30281727886]

Can you please contact our Support and send a screenshot of your PC information page? Our agent will help take a look and send a test software your way probably.
Thanks~
system-information-page.jpg

[michael_70107916821]

What are the system requirements for the software? I was looking but couldn't find them. I am having the same issue with the client freezing after the stream starts.

[Bob_30281727886]

@michael13





system_requirements.jpg

[bertan sert_34232965296294]

hello I have a same issue. Is there any solution for this ?

Thanks

[Lisa_71247085675]

What's the version of the Reolink Client you installed on your computer? You may uninstall it and download the latest version from our official website and install to see whether it solves the problem.

[bwalton_36304217112729]

I have experienced the same trouble as others, I just downloaded the newest version I can find, v7.2.2.18. Immediately after install the software freezes still.

[Bob_30281727886]

Kindly try our new version V7.2.2.20:
https://home-cdn.reolink.us/files/client/Reolink-Client-Windows.zip

[y3k1_58134924913]

Kindly try our new version V7.2.2.20:
https://home-cdn.reolink.us/files/client/Reolink-Client-Windows.zip

I'm on version 7.2.2.7 and I can't get my 410 camera to see my SD card. I have the Poe NVR RLN8-410.
Does this change just update like regular software? I don't have to redo all my camera info?

I guess I don't understand why the Reolink just doesn't have a place to check for update button and then download the latest. Before I update I just want to make sure I don't loose any features I need. I use it to download the MP4 videos.
Thanks for your help.
Dean

[Carl_31331526639]

Bob wrote:

Kindly try our new version V7.2.2.20:
https://home-cdn.reolink.us/files/client/Reolink-Client-Windows.zip

I’m on version 7.2.2.7 and I can’t get my 410 camera to see my SD card. I have the Poe NVR RLN8-410.
Does this change just update like regular software? I don’t have to redo all my camera info?

I guess I don’t understand why the Reolink just doesn’t have a place to check for update button and then download the latest. Before I update I just want to make sure I don’t loose any features I need. I use it to download the MP4 videos.
Thanks for your help.
Dean

Hi Dean, could you please try the latest version to check? Refer to https://home-cdn.reolink.us/files/client/Reolink-Client-Windows.zip.
For the update button, we'd feedback your demand to the R&D to check. And the update won't clear the recordings on the micro SD card. If you need more help, we suggest you may submit a request at https://support.reolink.com/hc/en-us.
Have a nice day!

[bwalton_36304217112729]

Bob, the new version 7.2.2.20 has been stable for several hours now. That is a big improvement over the previous ones. Thanks for the help.

[bertan sert_34232965296294]

hello 7.2.2.20 solved the problem ! thanks for help.

Regards

[carbonita_23339214035]

FYI for V7.2.2.20
Change Log:
1. Supports more Reolink camera models
2. Add "System State"
3. Add "File Type" for FTP Settings
4. Some bug fixes

[carbonita_23339214035]

PC client freeze issue appears resolved, after a few days soak time on 2 PCs. Has anyone found docs for interpreting the System State information?

[satzinger_40903330308339]

I just (2 weeks ago) got 2 Reolink RLC423 and a Reolink NVR.
I have to say that the Reolink Client software is one of the worst things I have ever seen.
I have the cams working, I get alarms, but I cannot figure out how to use the nvr via the web.
FireFox and Chrome are not working with the webclient, but internet explorer seems to work.