UID Error on 8-410 (non -E)

Alex

So i updated a 8-410 box non -e to the latest version and now the UID is buggered, it wont work, turn it off and on, etc refuses to work with the UID. as sooon as i change to IP it works, i just keep getting auth issues. Anyone else experianced this? the -e firmware update works fine this is only non e version

08/23/2019 Firmware for Reolink RLN8-410 and RLN16-410 RLN8-410 0823

What's new:

Add the function of creating subdirectories by date in FTP.
Add the function that the DDNS server address can be set.
Add the function that IPC can control the IR LED when connecting to the NVR.
Move the language settings page forward in the process of Wizard Setup.
Remove configuration import function.
The username has to consist of 3~31 numbers, letters, and underscores.
Add a 7+1 polling mechanism in the LiveView interface.
Add Russian and German language options.
The password of the admin supports input spaces.
Fixed the download timeout failure in web Client.
Improved the clip function in web Client.
Optimize the NVR interface display.

KB updated 4 days ago
https://support.reolink.com/hc/en-us/articles/360006937074-Connection-Failed-when-Log-in-Remotely-via-UID

ramflores91

I am having a similar issue with my 8-410, i can connect with the app and client locally but can not connect to it remotely regardless of anything I try, hopefully a new firmware is released soon

Alex

received a special firmware from reolink for the box to test out and now my box is totally locked out!!!

sunmoss

rln-16
uid is also broken
the test firmware they sent also erases the password like the previous poster said, needs the super password software to reset the password in order to login.
playback via nvr is also broken in test firmware. Only shows a black screen.

ramflores91

what is super password reset software?

benedettom

Since everyone was saying the UID is having issues I tried using a DDNS address instead and open the port on my router and they allowed me to connect. I think Reolink had a UID issue in the past, so hopefully they can fix it quickly.

Cynthia

Dear Customers,
Sorry for the inconvenience caused for you.
If your NVR UID begin with "XCP", and if you can't access the NVR remotely via UID (connection failed) after upgrading the latest firmware from here (https://support.reolink.com/hc/en-us/articles/360034504874-08-23-2019-Firmware-for-Reolink-RLN8-410-and-RLN16-410), please try to roll back to the previous firmware.

For NVR RLN8-410 (non E), please roll back to this firmware: https://s3.amazonaws.com/reolink-storage/website/firmware/20180814firmware/RLN8-410_180811.zip

For NVR RLN16-410, please roll back to this firmware: https://s3.amazonaws.com/reolink-storage/website/firmware/20180814firmware/RLN16-410_180811.zip

And if you need supper password application for resetting the password, please download the supper password application (for Windows system only) from this link: https://s3.amazonaws.com/reolink-storage/website/download/SuperPassword.exe

Please follow this guideline to use the application: https://support.reolink.com/hc/en-us/articles/360008975854-Use-Super-Password-to-Reset-the-Admin-Password-on-Reolink-NVR

Cynthia

Sorry for the inconvenience caused to you,
For "XCP" NVR with new firmware, our engineer team is working on making it to be able to access remotely using UID. Please subscribe our website to get the latest news.

jpriley01

Setting it up with IP address or DDNS instead of UID is a great workaround. While I don't have an official static IP address account with my ISP, it might as well be one because it hasn't changed in years. I just made sure to set up the port forwarding on my gateway/router to the correct local IP address for my NVR and I can now connect to it remotely.

Richard

Was this ever resolved? I have 2x RLN8-410's and 1xRLN16-410 with hw revision H3MB02 that cannot be accessed by UID
On a whim upgraded the 16ch unit to the latest bios (2012070 released a few days ago); no UID access.

And one RLN8-410 N2MB02 that does work.

It had been a non-issue to me because I access over vpn, but now I have a request for access via the app, and would rather not have to punch more holes in the firewall.

Alex

Never resolved and reolink support said nothing could be done and went on to break more NVR boxes. I have 10 NVR totally lost of the network working standalone with everyone locked out but recording.

The only offer I got was 10% saving on a new purchase which doesn't help my customers.

Only solution is to manually visit the site, reset the box and downgrade the firmware.

Boxes are just over a year old but must have been old stock from reolink.

No real solution as the older firmware still had major security holes so you really need to update.

Cynthia

Please submit this issue to https://reolink.zendesk.com/hc/en-us/requests/new and provide with the system information. Our support team will help you deal with this problem.

Alex

Hi support call was logged multiple times and your support proceeded to break more NVR remotely. Firmware breaks auth so unable to connect remotely to the box, no matter what login is present. It requires a site visit.