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    RLC 410W cannot playback or download CLEAR recordings over WIFI

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    • joe_151810354397409
      joe last edited by

      Hi
      RLC 410W cannot playback or download "CLEAR" recordings, low resolution works. The connection seems to drop if I play back "clear" recordings and I can only download first 6 seconds.

      I'm using a SanDisk Ultra 32GB microSDXC Memory Card, up to 100MB/s, Class 10, U1. Same problem on windows PC and iPhone.

      build 18110706
      hw IPC_51316M
      Cfg version v 2
      Fw Version v200241_18110706

      I've reformatted SD card, no change. Installed a netgear wifi range extender, no change.

      Any thoughts? Thanks

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      • Crimp On_62210811129
        Crimp On last edited by

        My first step would be to upgrade the firmware to the latest release (354-19031112). On the "Download Center" page, scroll down to 3/22/2019.

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          • joe_151810354397409
            joe @Crimp On last edited by

            My first step would be to upgrade the firmware to the latest release (354-19031112). On the “Download Center” page, scroll down to 3/22/2019.



            The firmware update seems to have fixed it. I downloaded from "03/11/2019 Firmware for Reolink IP Cameras (IPC_51316M/IPC_51516M)" /
            Model RLC-410W
            Firmware Version 354_19031112
            Applicable hardware version IPC_51316M

            Very good camera.

            Thanks

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          • Carl_31331526639
            Carl last edited by

            Thank you for choosing Reolink. If you have other problems during operation, you can contact us for further assistance. Have a wonderful day!

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            • zahrsteh_318564968874166
              zahrsteh last edited by

              Hi, i have same issue. I'm looking through mobile data, everything is good - the video is smooth. But when I'm looking over wifi, stream and playback doesn't work. Only 6-10 sec and its stuck. Desktop app is on same network as my wifi, but after few seconds it disconnect and again connect. Over and over.

              Source RLC-410W is on another network (wifi - 20km away), and speed is excelent. I remind you, over mobile data works just fine, so cam network is ok. (MD - 70Mbit/s down, My network;wifi - 50Mbit/s down) Any idea how fix it?

              Thanks for any idea.

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              • zahrsteh_318564968874166
                zahrsteh last edited by

                IPC_51316M
                build 20051603

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                • Cynthia_124785627824270
                  Cynthia last edited by

                  I am pretty sorry for the issue caused to you.
                  Could you please forward your problem to our support team? We will try our best to help you solve your problem.
                  Our support service is FREE and you can reach us via below channels:
                  Submit a ticket via https://support.reolink.com/hc/en-us/requests/new
                  Send an Email directly to support@reolink.com
                  Chat with us during our operating time: /

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