Reolink Device Notifications Not Working? Here’s How to Fix It!

[Reolink.Oskar]

We’ve noticed some users experiencing issues with motion detection notifications not working properly. Don’t worry—we’re here to help! Below is a step-by-step guide to troubleshoot and resolve notification-related problems. Let’s dive in:
Enable Motion Detection
First, ensure your device is detecting motion. Verify this by checking for:

• A motion detection icon on the live view.
• Alarm sirens, push notifications, or emails triggered during movement.
• No detection? Adjust motion zones/sensitivity in your camera settings.

Check Push Notification Settings
A. Phone System Settings:

• iOS/Android: Enable push notifications for the Reolink app in your phone’s system settings.
• How to Enable Push Notifications on iOS and Android Phones

B. In-App Settings:

• Turn on the push notification switch and confirm your push schedule is active.
• How to Set up Push Schedule via Reolink App
• Android Users: Avoid enabling Do Not Disturb, Data-Saver, or Adaptive Power modes.

Ensure WAN Access
Confirm you can access the app remotely (e.g., on cellular data or another Wi-Fi). If issues persist, share your device’s UID for our team to review:
How to Find the UID of Your Cameras and NVRs
Re-Add Your Device
Sometimes, removing and re-adding the camera/NVR in the app resolves glitches.

Update Firmware & App
A. Firmware: Always use the latest version for optimal performance.
Reolink Firmware Update Guide
B. App: Update to the newest version and share the version number with us.
How to Install/Update Reolink App on iPhone | How to Install/Update Reolink App on Android Phone
Reinstall the Reolink App
Uninstall and reinstall the app. Important: Save your camera’s UID, username, and password first!

Reboot Devices & Router
Restart your router and cameras. For stubborn issues, reset the router (not just reboot).

Restore/Reset the Camera
If all else fails, restore or hard reset the device:
How to Restore Reolink Products | How to Hard Reset Device by Pressing the Reset Button
If you have tried all the above solutions and are still the same, please contact the Reolink Support team.