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    ⚠️Warning of 💩firmware upgrade of the RLC410W⚠️

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    • Birdyhouse_478197318279416
      Birdyhouse last edited by Birdyhouse_478197318279416

      Hi everybody, it looks like there is a big problem with the firmware management
      of the company Reolink! I bought a new RLC-410W. I did a firmware upgrade right before commissioning.
      And what do I have to find out? The "new" firmware that was offered to me for download downgraded the
      camera. Before flashing I took a screenshot in the web browser. It can be seen clearly here.

      undefined

      After the "upgrade" the build no. is a smaller one as well as the firmware version number ?!
      And that is probably also the reason why the night vision does not work. And that with a new camera.
      I am not at all happy with Reolink! Please check what you are offering for download, the firmware
      RLC_410W_v300136 crashes all RLC-410Ws!

      Why don't you publish the current firmware that is preinstalled on the cameras ❓❓❓

      This: v3.0.0.389_21062202 / build 21062202 and NOT: 💩 as v3.0.0.136_20121102 / build 20121102 ❗❗❗❗

      regards
      Birdy

      Reolink Lorenz lyhov seab_350867202334962 2 Replies Last reply Reply Quote 0
      • Reolink Lorenz
        Lorenz Administrators @Birdyhouse last edited by

        @birdyhouse_478197318279416 Hello Birdy, we are sorry for the inconvenience caused. We have been testing some of the latest firmware for RLC-410W cameras now and we have not updated the latest ones on our site yet.

        You may contact our support team and ask them to send you the latest firmware. Our team will get back to you asap.
        https://support.reolink.com/hc/en-us/requests/new

        cacocoash_482723880894662 1 Reply Last reply Reply Quote 1
        • cacocoash_482723880894662
          cacocoash @Lorenz last edited by cacocoash_482723880894662

          @reolink-lorenz I "updated" the firmware. It took the version down and I get a lot of timeouts which I haven't before. It also doesn't have continuous recording. Any way I can get back the original firmware .389, so I don't have to return the unit to Amazon?

          Reolink Fiona 1 Reply Last reply Reply Quote 1
          • Reolink Fiona
            Reolink Fiona Administrators @cacocoash last edited by

            @cacocoash_482723880894662
            Hi there, you can try to submit a request here, Submit a request – Reolink Support. Our support team will give you the latest firmware.

            1 Reply Last reply Reply Quote 1
            • christopher92_487742724366485
              christopher92 last edited by

              I need the newest Firmware too… pls contact me

              1 Reply Last reply Reply Quote 0
              • denwou
                denwou last edited by

                Hi,

                I have the exact same problem ! Why they don't publish the right firmware on their website ? How many customer will experience this issue before they do something ? It's a shame...

                If you get the firmware from the support please contact me.

                Thank you

                Reolink Lorenz 1 Reply Last reply Reply Quote 0
                • Reolink Lorenz
                  Lorenz Administrators @denwou last edited by Reolink Lorenz

                  @denwou Hello there, thank you for the feedback. We are planning to release newer firmware on the download center within a month.

                  To get the latest firmware now, you may submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our team will get back to you asap.

                  1 Reply Last reply Reply Quote 0
                  • panin mikhail_282390252302520
                    panin mikhail last edited by

                    I also have an issue after upgrade.
                    Camer can't find any wi-fi networks. Only cable connection.

                    Reolink Lorenz 1 Reply Last reply Reply Quote 0
                    • Reolink Lorenz
                      Lorenz Administrators @panin mikhail last edited by

                      @panin-mikhail_282390252302520 Hello there, thank you for the feedback. It is best to contact our team so they can help you out asap,  https://support.reolink.com/hc/en-us/requests/new

                      1 Reply Last reply Reply Quote 0
                      • g molema_494680420835564
                        g molema last edited by

                        I'm also waiting for a new update of RLC410W IPC_51316M. It seems very vulnerable... Can you help us out?

                        Reolink Lorenz 1 Reply Last reply Reply Quote 0
                        • Reolink Lorenz
                          Lorenz Administrators @g molema last edited by

                          @g-molema_494680420835564 Hello there, thank you for reaching out. The latest firmware is available on our download center, https://reolink.com/download-center/

                          If you want to get the latest firmware directly, submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our team will get back to you soon.

                          1 Reply Last reply Reply Quote 0
                          • enlightened spirit_498291241517229
                            enlightened spirit last edited by

                            It is a lie that "the latest firmware is available on our download center,"

                            For Reolink RLC-410W there is still only:
                            Firmware Version
                            V3.0.0.136
                            Updated
                            Mar. 15, 2021

                            I have got exact same problem. I also updated camera firmware from v389 to v136. Infrared broken, network wi-fi broken, many timeouts.

                            Please release firmware v.3.0.0..389_21062202 !!!!

                            Regards

                            1 Reply Last reply Reply Quote 0
                            • Crimp On_62210811129
                              Crimp On last edited by

                              There is another entry on the download page for RLC-510WA/410W that has an update from Jan 19, 2022.
                              Which update applies to a specific camera appears to depend on the specific hardware part number of the camera.

                              enlightened spirit_498291241517229 1 Reply Last reply Reply Quote 0
                              • enlightened spirit_498291241517229
                                enlightened spirit @Crimp On last edited by enlightened spirit_498291241517229

                                @crimp-on_62210811129 RLC-410w is exact "IPC_51316M". Do you have a link for v389 firmware for IPC_51316M?

                                firmware:
                                v3.1.0.764
                                RLC-510WA/410W
                                Jan. 20, 2022
                                IPC_523128M5MP

                                is NOT accepted by IPC_51316M device.

                                Reolink Fiona 1 Reply Last reply Reply Quote 0
                                • Reolink Fiona
                                  Reolink Fiona Administrators @enlightened spirit last edited by Reolink Fiona

                                  @enlightened-spirit_498291241517229
                                  Hi, if your RLC-410W with hardware version IPC_51316M and the previous firmware version is v3.0.0389, you can roll back to the following firmware v3.0.0389. If your previous firmware version is not v3.0.0389, please contact our support team for other firmware. Submit a request – Reolink Support

                                  Please check your hardware & firmware version carefully. You can download it at this link.
                                  https://drive.google.com/file/d/1Ed6EOOnWPG31IHnIB3xTvEEU6rtl9X1S/view?usp=sharing



                                  gust joha_502203877601439 1 Reply Last reply Reply Quote 2
                                  • gust joha_502203877601439
                                    gust joha @Reolink Fiona last edited by

                                    @reolink-fiona Thank you so much. Please update the firmware-page. I was a minute from returning my bricked device...

                                    1 Reply Last reply Reply Quote 0
                                    • lyhov seab_350867202334962
                                      lyhov seab @Birdyhouse last edited by

                                      This post is deleted!
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