Network issues

[Tazzy_423116622815407]

Good folk..... if you could help

I had been using a WIFI 410 for years. It worked fine and I can access app on my phone providing I was on the same network or on 4G. But not another WIFI network.

I recently upgraded to the RLC-511WA, and can access this via the app on the network it is connected to, but not any other WIFI network or 4G.


I have a router with WIFI disabled. I have enabled UPnP and also manually other ports associated with cameras. Removed security, added it etc.... nothing works. I have a mesh system connected to router and have forwarded ports etc in that also. I also have an independent mesh system connected to router for 'other' thing, so only CCTV is Mesh 'A'.

Randomly (approx.1 in 100) the CCTV will work on another WIFI network, but then fails to connect for the other 99 times.

I have no other issues with any other gadget connected to any of the mesh's or router....just the Reolink Camera. I believe I have tried every setting possible and followed Reolink guide for this issue but nothing has worked. I'm sure it is user error but it is evading my knowledge!

Any ideas?

TIA

Tazzy

[Crimp On_62210811129]

Is this camera defined in the app using IP address or UID?
As far as I am aware, the app "finds" the camera using the Reolink cloud and there is no requirement to open/forward ports (or anything).
This RLC-410 ("W"?) is connected directly to the local network, correct? (not connected to an NVR)

[Tazzy_423116622815407]

@crimp-on_62210811129 Hi, Yes correct, normal run of the mill operations should mean you don't need to port forward. I only started doing this when I ran into external connection issues.

Both the RLC-410-WS and my new 511-WA were connected using the UID via the QR code on the camera housing.

The camera is connected to an external network hard drive for recording.

Tazzy

[Reolink Fiona]

@tazzy_423116622815407
Only the RLC-511WA doesn't work? You can try to upgrade the camera to the latest firmware and try again. Download the firmware on our Download Center.

[user_707594649591960_707594649591960]

When you connect your device directly to a wired network, you can access it through an app on that same network. This allows you to view and manage the surveillance camera remotely, as long as you are connected to the same network to which the RLC-511WA device is connected.