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    Power adapters failing on Lumus wi-fi cams

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    • Bocephus_371391602962608
      Bocephus last edited by

      I'm very disappointed with the quality of the power adapters for the Lumus cameras.
      I have 5 cams and 2 of the power adapters have failed within the last year.
      Now, Reolink tells me that they're out of stock and it's a 10-15 day wait for shipment from Hong Kong.
      SLOPPY ORGANIZATION.
      I feel like I've invested in TOYS, not anything to be relied on.
      SHAME ON YOU, Reolink!

      Reolink Lorenz 1 Reply Last reply Reply Quote 0
      • Reolink Lorenz
        Lorenz Administrators @Bocephus last edited by

        @bocephus_371391602962608 Hello there, we are very sorry for the inconvenience caused.

        Our team has offered you two solutions, one to send you an adapter from another warehouse but it may take 10 to 15 business, the other is to compensate your cost to buy a DC 5V/2A power adapter on your own.

        If you prefer to get a free adapter from us, we will send one to you immediately and you may need to wait to get it. Let us know if you need anything.

        1 Reply Last reply Reply Quote 1
        • Tazzy_423116622815407
          Tazzy last edited by

          I think that's quite unfair on Reolink. Failures happen, and it could even have been a poor batch....but again, these things happen.

          What happens next is the level of customer service you get, and it would appear from your own words (and Reolink's) that there is a solution. The world is experiencing mass delays across all sectors of industry for various reasons. I don't think a 10-15 day wait is unacceptable.

          I have no affiliation with Reolink.

          Tazzy

          tucker3738_367076416745686 1 Reply Last reply Reply Quote 2
          • tucker3738_367076416745686
            tucker3738 @Tazzy last edited by

            @tazzy_423116622815407

            Sounds like reolink are being fair with their offer

            Tazzy_423116622815407 1 Reply Last reply Reply Quote 1
            • Tazzy_423116622815407
              Tazzy @tucker3738 last edited by

              @tucker3738_367076416745686 that's what I said 😊

              1 Reply Last reply Reply Quote 1
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