E1 Pro microphone

[TomCrean]

I purchased the E1 Pro last week having been satisfied with other Reolink cameras in my home setup. I have been disappointed by now with the E1 Pro microphone, the volume picked up by the camera microphone is very low and tinny compared to other similar cameras I have used. I'd this 'normwl' or is my device defective?

[Reolink Lorenz]

@tomcrean Hi Tom, thank you for the feedback. You may adjust the volume as instructed here, https://support.reolink.com/hc/en-us/articles/900000785186-How-to-Adjust-Volume-for-Two-Way-Audio-on-Reolink-App. Hope this helps.

[TomCrean]

@reolink-lorenz This does not answer my original query. I am observing that the reolink camer microphone level is very low. Even with all volume settings of my device/app/client set to maximum level, I am finding it very difficult to pick up any of the sound around the camera. This is either a fault or s low quality of the camera, and is very disappointing.

[Reolink Lorenz]

@tomcrean Thank you for the feedback, Tom. And I am sorry that I didn't get you right.

You may submit a request here, https://support.reolink.com/hc/en-us/requests/new, and attach a video as a sample to the request. Our team will take a further look into the issue and get back to you asap.

[ted_621514716848646]

@tomcrean Im also noticing low volume and overall mic is very poor quality. We have turned down the volume and quality is better but it very tough to hear anything on the recorded side as volume is low on our E1 pro as well. I think this is how they are and is an issue.