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Duo 2 Firmware Update and Tips: Better AI Detection & Email Alerts
APP v4.34 Update: Add Tracking Range & Fix Sensitivity Bug
Reolink Camera API User Guide_V7 (Update in Sept 2022)
TrackMix New Firmware Update: Auto-Tracking Range & Tracking Schedule
Hi.I have 3 Reolink Go cameras (all firmware version v1.0.213.00) and usually receive at least one email alert a night from each camera. I noticed that I hadn't received an email for a few nights so started investigating. It turns out that the cameras hadn't recorded anything since 7 March. On checking the settings I noticed that, although PIR was on, the schedule had been removed and recording video had been disabled. Others have reported similar problems on this forum so I'm assuming that my app updated on 7 March and that caused the settings to reset.I used the app's Advanced > Restore function to restore the settings of each of the cameras, removed them from the app, uninstalled and reinstalled the app and finally set the cameras up again. I'm now getting push notifications and video is being recorded again, but the email notifications aren't working. I'm using the same Gmail account that I've been using successfully for years. When I configure the email settings the app immediately pops up with a 400 error. I receive the test emails but no notification emails from camera alerts.Is there anything else I can try or should I downgrade to 4.28 as has been suggested elsewhere?Cheers, Chris
@chris_490556869865720 Hi there, for the PIR issue, you can try 4.29.08, https://drive.google.com/file/d/1XAf2yupksuHDuBPv8xm_w4HAxCiIoGp6/view?usp=sharing. You may need to manually configure the PIR schedule.For the email issue, you can try to use the APP password as the email address. Here is the how-to-guide, https://support.reolink.com/hc/en-us/articles/360039461654-How-to-Generate-an-APP-Password-in-Gmail-Email-Account.
Hi @reolink-fiona.I've tried 220.127.116.11 but the email functionality still isn't working.I'm using an app password for my Gmail account, and am receiving test emails from within the Reolink app, but don't receive any notification emails.Can you send me the link to software version 4.28 so I can check whether the email functionality works as expected in there, please?Cheers, Chris
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