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    SD card intermittent corruption

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    • TomCrean
      TomCrean last edited by TomCrean

      I have a RLC-520a with a 256GB Class10 U3 micros SD card installed. After using this for about a month I have noticed several times the SD card becomes corrupt and must be reformated (see screenshot).

      I suspect this occurs when the camera is powered off and on. I don't do this, but I also don't know for sure if the camera stays running 24/7 (I know someone else posted requesting a log of the last boot time).

      Currently I have my camera set to record on detection only.

      The issue can be resolved by reformatting the SD card in the camera, but this of course loses all the previous data and is frustrating as I never know it's happened until I need to see something that is not longer available.

      @Reolink, is it know, root cause, fix available?



      After formatting, everything working normally (until next time it gets corrupted...)

      Reolink Fiona 1 Reply Last reply Reply Quote 0
      • Reolink Fiona
        Reolink Fiona Administrators @TomCrean last edited by

        @tomcrean Can you try to change another SD card? It may be related to the SD card. When the SD card needs to be formatted, you can also try to reboot your camera to see if it can be recovered. If it can't help, you can try to submit a request here, Submit a request – Reolink Support. Our tech will help you have a further check.

        TomCrean 1 Reply Last reply Reply Quote 0
        • TomCrean
          TomCrean @Reolink Fiona last edited by

          @reolink-fiona with other SD cards I have not had this issue. But this one should still be within the specification?

          Reolink Fiona 1 Reply Last reply Reply Quote 0
          • Reolink Fiona
            Reolink Fiona Administrators @TomCrean last edited by Reolink Fiona

            @tomcrean The SD card needs to be FAT32 format. Maybe it is also related to the SD card fault or it is not compatible with the camera. You can try to use another SD card. If you meet such a problem again, our tech will help look at this specific case. Submit a request – Reolink Support

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