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    RLN8-410 ( H3MB02 ) won't connect from outside network after firmware upgrade

    Reolink Client & APP
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    • john_520498202652923
      john last edited by

      Anyone had issues connecting to their NVR after updating to the latest firmware (v2.0.0.4725_1724_20120700) for the RLN8-410 ( H3MB02 )?
      It works within my network.
      Outside the network it fails to connect.
      There are no port blocks, nothing changed on the router.
      I also have a stand-alone Reolink camera which is still working.

      I have checked the settings, rebooted the NVR, re-installed the app, removed and re-added the NVR using UID.

      Any thoughts?

      Reolink Fiona Riley 44 Tallara_107214920011943 2 Replies Last reply Reply Quote 0
      • Reolink Fiona
        Reolink Fiona Administrators @john last edited by

        @john_520498202652923 For this camera issue, it may need our support team for further check. You can submit a request here, Submit a request – Reolink Support.

        1 Reply Last reply Reply Quote 0
        • Riley 44 Tallara_107214920011943
          Riley 44 Tallara @john last edited by

          @john_520498202652923

          Did you get your issue fixed?

          I am looking at the latest firmware update and noticed that the NVR RLN8-410 (H3MB02) appears to be no longer supported in firmware updates.

          Is this now the case?

          1 Reply Last reply Reply Quote 0
          • 811965_422259297169594
            811965 last edited by

            My system RLN8-410 was working on 11-06-2022 when I as at home (and has been since new without a problem) before I left. Now on holiday and it won't connect to NVR is there anything that I can do remotely. Could it be that its updated automatically. I have tried everything I can think of but must be missing something. any ideas ?

            Reolink Fiona 1 Reply Last reply Reply Quote 0
            • Reolink Fiona
              Reolink Fiona Administrators @811965 last edited by

              @811965_422259297169594 Do you connect your NVR via the UID? If the NVR and camera are not in LAN, you may need to input the UID of the NVR and connect it again.

              811965_422259297169594 1 Reply Last reply Reply Quote 0
              • 811965_422259297169594
                811965 @Reolink Fiona last edited by

                @reolink-fiona thank you for your reply. (Message connection failed. Click to try again) As I had said previously that when i left my house everything was working fine and has been since day 1. I just won't connect and i have tried all sorts - I have seen people say about NVR software update. could that be he cause my problem. I wont be home until 3rd July 2022 so may have to wait till then and do a reset & update. When I Reset will I get a new UID ? would it help if you if you knew my UID.
                - just found extra info from July 2021 installation photo RLN8-410 Build no. 21030825 hardware Ver N3MB01 - Thanks Mike

                Reolink Fiona 1 Reply Last reply Reply Quote 0
                • Reolink Fiona
                  Reolink Fiona Administrators @811965 last edited by

                  @811965_422259297169594 Hi there, you can try to upgrade the NVR firmware or reset it. After reset, your UID won't be changed.

                  When you connect the NVR to the phone APP, there will be a QR code recorded on your phone too. You can check.

                  811965_422259297169594 1 Reply Last reply Reply Quote 0
                  • 811965_422259297169594
                    811965 @Reolink Fiona last edited by

                    @reolink-fiona I will assume that I can only do what you instructed locally and not remotely. I will try this when I get home and will let you know - thanks

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