Argus Eco loses connection

[email_525317533946102]

I just got a new Argus Eco. It seems to have a problem with maintaining the wifi connection, and the video freezes as if the connection is very slow although I have five bars on my wifi. I've also tried it with the hotspot in my phone and it does the same thing. I've been able to complete the set up a few times but usually it can't connect to the device during the last step. I've viewed it with my android app and also the Windows app, and it has the same problem with not connecting, losing the connection, and the video stopping.

[NYC Pilot_226659222425764]

@email_525317533946102

I have an Argus 2 that had Wi-Fi issues as I moved further away from the router. I bought a mesh router which solved my connection issues.

[email_525317533946102]

@email_525317533946102
After trying numerous times to complete the set up again, it appears the problem has something to do with the data flow being so slow that it can't stay connected or perform functions without multiple clicking on menu items and refreshing. The wifi is very strong and I've tried three networks but the problem is the same. The video moves a little sometimes but is frozen a lot. Right now the camera has disconnected and won't reconnect. The battery is almost full. The problem acts the same whether I try to access and control the camera with the Windows app or my phone app.

[Reolink Fiona]

@email_525317533946102 You can try to reset the Argus eco or restart the router and try to connect again.

[email_525317533946102]

@reolink-fiona
I've tried that. I'll have to exchange it becuase I've spent hours and hours working with it and it's always the same problem. I've tried not going through a router by using the hotspot on my phone but it's still very slow and sometimes disconnects.

[Reolink Fiona]

@email_525317533946102 You can keep in contact with our support team and they will help with this.