Reolink Year in Review 2023
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Reolink App v4.43 Released
The black screen problem is still not solved. I have the latest Windows with the latest updates. As a graphics card I use an onboard intel graphics card. So a completely normal system with the latest software and hardware.Since installing the Reolink APP version: 8.7.3. Despite many escalations in the previous versions, the problem is still not solved. For several weeks I have no access to my chambers. Very annoying. Can I send development any protocols so that the problem is finally solved? I like to work together. Shortly after the start, everything looks good.Shortly after, everything goes black. Cheers Gabriel
This is hopefully getting fixed in 8.8.* and there is meant to be a beta version being released this week.https://community.reolink.com/topic/3359/constant-black-screens-and-freezing?_=1656426521965
@lindsay_464625727078605 I have got the same problem and have reported it some time ago to the service desk.I am surprised that they have not yet given it top priority.The version 8.7.3 works fine on my Samsung RF-711 with win 10 and 8 Gb DDR4 Ram i7 processor. However, on my brand new Samsung Book2 Pro with Win 11 and 16 Gb DDR5 ram and i7 latest version, I get the same problem. I have tried everything, including disabling the Anti-virus program, as well as uninstalling and re-installing. Sadly, nothing works.At first, I thought I was the only one with this problem. I had seen on the forum, others had black screens to, but theirs were working again. Well, mine isn't.I have now the version 8.8.* installed, but it didn't make any difference. I still get the black screen. Although I liked the new look of the installation screen. Well, back to the drawing board.
is this a Windows 11 only problem?
Nope, it's also a Windows 10 problem too.
@lindsay_464625727078605 Has anyone either tried a java update or Direct X update?going through all the installed files noticed a lot of reference to Java.Also have had issues with video viewing/streaming with direct x before with graphics cards.
Im also wondering if it appears to be an issue with intel integrated graphics cards.Havent seen anyone so far with this issue with non integrated cards?Maybe a firmware/software update for the graphics card?
@gsieben_265907787661543 The problem appears to be a conflict or compatibility with some graphics cards.If you can turn off hardware decoding that should fix it.Latest Beta version link below:https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-client
I have the same issue.. I get a full blank screen. Happens to me on playback only, and is random..My system:Dell Alienware R10OS: Windows 10 - Home 64bitCPU: AMD Ryzen 7 5800xRAM: 32gbVideo: Nvidia Geforce RTX 3080 10gb
@bill-doria https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-clientDownload the new version (although a beta)Turn off hardware decoding
@big_tedI installed the beta client v8.8.0, and as you said disabled hardware decoding. The black screen issue has been reduced, but still happens.
Had the same issue and found the solution and made a videoPlease like and comment, its really helps
Check your video settings: Ensure that your video playback settings are set correctly. In some cases, the video player may be set to use a video output that is not compatible with your system. Try changing the video output settings to see if this resolves the issue.
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