Android app

[faasio82_480971996033257]

Why is app version 4.31.04 still shaky watching in High resolution?
The same with the versions before.
Therefore i am still using version 4.28.08. No problems then.

[cafer13_408421707092101]

@faasio82_480971996033257 Benutze seit Monaten nur die app version 4.28.0.8 läuft sehr gut

[big_ted]

@faasio82_480971996033257
Keep an eye out as an updated version V4.32 is rolling out
You can also direct download here:https://bit.ly/3wTsmCj

[reocam_448003255267488]

I agree. I'm having the same issue. I wouldn't call it shaky. I would call it lagging. Video used to be smooth at al resolutions. Now it lags and is no longer smooth at higher resolutions.
Yes, I tried it with hardware decoding on and off and it's the same.

[reocam_448003255267488]

I think this other topic could/might be related.

https://community.reolink.com/topic/1039/excessive-cpu-usage-in-the-android-app/1

[faasio82_480971996033257]

Unfortunately i am not able to post a video here. ( I can't download High resolution video's on my phone from Reolink, but that's another problem. )

I can only post the file by a another videoplayer and then everything is ok and not shaky.

[big_ted]

@faasio82_480971996033257
Have you been able to try the new v4.32 yet?
I believe the forum wont allow the hi res videos as they are in h.265 and forum only allowing h.264.
That being said you should be able to download the hi res video onto your phone. Is there an error or
only finding the low res actually downloads?

[joseph chircop_497308027822318]

@faasio82_480971996033257 Downloading of high res files is either a bandwidth issue or a phone issue. I can download both H.264 and H.265 files in high resolution modes on my Android smartphones without any issue. Ensure that the application stays open as otherwise file transfer stops and won't restart again.

And for the second problem I do agree that the application needs more refinement when playing video. Sometimes it appears as slow motion. Even during live stream at high resolution the voice sometimes get chopped. I did inform support on it and hopefully they sort it out.