Duo 2 PoE/Wifi Firmware Update and Tips: Better AI Detection & Email Alerts

[Reolink Fiona]

Hi everyone,
 
I know that most of you have received the Duo 2 PoE/Wifi camera. According to your feedback, we have optimized the Duo 2 firmware to let you have a better experience.
 
Download the new firmware via https://bit.ly/3r2orQm.
 
Here are what is changed in this firmware and some tips.
 
 

Changelog:

1. Improved the AI detection performance at night and solved the issue that sometimes the AI failed to take effect at night
 
2. Optimized the Motion Detection Sensitivity of night vision
 
3. Optimize the email alert that the camera failed to capture pictures in complex scenarios when sending email alerts
 
4. Solved the problem that the pet mark is not shown in playback after enabling pet detection
 
5. Optimized the playback strategy
 
6. Solved the problem that WiFi signals didn’t display on Reolink Client when the camera is connected by WiFi
 
7. Optimized the lighting speed of the spotlight at night vision

 

Duo Firmware:

 
Someone may want to ask about the Duo New Firmware too. The Duo Firmware will come soon. It is on testing now. Please stay tuned with our announcement!

 
NVR with Duo 2 Tips

If you want to have full functions of the Duo 2 connected to the NVR, you can try to update your NVR(hardware version. N5MB01, N2MB02, N3MB01, and H3MB18) firmware to the latest version.
 
What are the new functions:

1. View an 8MP image of the Duo 2（Edited: Only for the RLN36 NVR with the latest firmware.）

2. Pet Detection(The NVR with hardware version. N2MB02, N3MB01, and H3MB18 don’t support before.)
 
3. Expand the Duo 2 in two windows:
Click the below “change the image” button and you can expand the image.







If you have any questions, please let me know.

[robert leyzerovich_519547077562499]

@reolink-fiona the reaction of the light turning on is improved, perfect. Now what's left is the video feed is delayed in switching to color when the light turns on from IR. Otherwise good job.

[Reolink Fiona]

@robert-leyzerovich_519547077562499 Could you please offer us the video to our support team? We will try to make it better using more cases. Submit a request – Reolink Support

[MAX_596414934663237]

@reolink-fiona
hello, when will you be able to record on the cloud with camera duo 2?

[user_615051505483819_615051505483819]

@reolink-fiona
hi , I have issues with duo camera
I bought it at Amazon
It work good in app but on the screen, display which connected to nvr I can see only small picture of camera but if I want open to full screen, it will be dark no any picture.

[mikepelham_440994520543420]

@reolink-fiona , hi, I am an early customer for the Duo 2 POE. I ordered it before it was shipping and I have it running nicely however it says the firmware is up to date when I check.
( its set to auto update)
However the firmware is v3.0.0.804_22011737
Build number 22010737
Hardware Ver. IPC_528B174MP
Conf Ver. v3.0.0.0
Can I get this update ?

[Jedi2020_32727772450952]

@mikepelham_440994520543420

You need to go to Reolink download center to get the latest firmware. Update check on the app doesn't work. Never has been.

[Curls]

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[SgtB]

Is there any chance we can enable h.264 for the clear stream? I am unable to view or playback the clear stream on any of my devices because it is only available in h.265 which is widely unsupported so far.

[Jedi2020_32727772450952]

@user_595035309715496_595035309715496

What devices are you talking about? iOS, Android, Windows and Mac devices should work fine.

[SgtB]

@jedi2020_32727772450952 you are right, but not for viewing in browsers. I understand the issue is the browser itself but the only way to resolve it is to stream and record in h.264 for now. Hence my request.

[genesispcus_278859526803584]

Does this firmware update the Duo 2 4G camera as well?

[brandadaniel_167050539180233]

@genesispcus_278859526803584 I’m interested too

[Reolink Fiona]

@genesispcus_278859526803584 This is only available for the Duo 2 PoE/Wifi. The Duo 2 4G is not available for sale now.

[don robert_371908603805925]

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[codythaneprater_580649795518667]

How do I turn on the little green indicator box that shows up around people? Like in the picture with the email you sent out to everyone about the firmware updates?

[Reolink Fiona]

@codythaneprater_580649795518667 Hi there, the motion tagging function is not available now. But we have a plan to do that. When there is any update, I will let you know.

[Curls]

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