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    Reolink client and app don't show onvif camera

    Reolink Client & APP
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    • user_611791093248039_611791093248039
      user_611791093248039 last edited by

      I have an Onvif camera (Tp-link Tapo C100) attached to my NVR RLN16-410.

      The camera works well, the video is saved on the nvr and i can see live and recorded videos from the NVR monitor.
      Why I can't see the camera trough the android app nor Windows client?
      App v. 4.31.0.4
      Client: 8.8.1

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        • joseph_1979
          Joseph Global Moderator @user_611791093248039 last edited by

          @user_611791093248039_611791093248039 Reolink Android/Ios and Windows/Mac clients are designed to manage Reolink products. To manage 3rd party cameras you need to seek other clients.

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          • user_611791093248039_611791093248039
            user_611791093248039 @Joseph last edited by

            @joseph-chircop_497308027822318

            Actually with reolink app I'm managing a reolink NVR that claim to be Onvif compliant.
            I don't want to manage settings or other camera stuff, I just want to see streams and recording of all the channels of my reolink NVR.

            Older reolink client and app was working also with Onvif.

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          • user_611791093248039_611791093248039
            user_611791093248039 last edited by

            Today I reinstalled an older version of Reolink Client V. 8.7.1 and my Onvif camera attached to the NVR restarted operating properly.

            So what is the problem? a bug in the last client release or Reolink deliberately disabled viewing NVR channels with Onvif cam?

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              • Reolink Fiona
                Reolink Fiona @user_611791093248039 last edited by

                @user_611791093248039_611791093248039 Our team would like to check this issue. Would you mind submitting a request here, Submit a request – Reolink Support? After submitting the request, you can provide me the ticket number and I will help.

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                • user_611791093248039_611791093248039
                  user_611791093248039 @Reolink Fiona last edited by

                  @reolink-fiona
                  Few minutes ago I have submitted a request to Reolink support titled "Reolink Client and App fail to show onvif camera stream" but I didn't get any ticket number.

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                • mabehome_363103326642331
                  mabehome last edited by

                  I’ve the same issue with nvr rln8-410.
                  i’m able to see my onvif camera directly a monitor connetted to nvr, but I am unable ti use the app. None connection with nvr. Are there news?

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                  • user_880921610584249_880921610584249
                    user_880921610584249 last edited by

                    I got a NVS8 yesterday and installed it.
                    The 3 Reolink camera's work OK, but the other (Hikvision) cameras that I already had, don't show up in the app.
                    In addition (but that is off-topic for this thread), they output video in 2560x1440 and 1920x1080, resp., but only appears in 1280x720 on the NVS8. In addition, PTZ doesn't work The cameras output a useable stram as I have seen in VLC and Agent DVR
                    So, it appears a choice that Reolink is not fixing this and provides a crappy ONVIF implementation.
                    I will have to return this NVR, and probably the cameras too 😞

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