Reolink client and app don't show onvif camera

[user_611791093248039_611791093248039]

I have an Onvif camera (Tp-link Tapo C100) attached to my NVR RLN16-410.

The camera works well, the video is saved on the nvr and i can see live and recorded videos from the NVR monitor.
Why I can't see the camera trough the android app nor Windows client?
App v. 4.31.0.4
Client: 8.8.1

[joseph_1979]

@user_611791093248039_611791093248039 Reolink Android/Ios and Windows/Mac clients are designed to manage Reolink products. To manage 3rd party cameras you need to seek other clients.

[user_611791093248039_611791093248039]

@joseph-chircop_497308027822318

Actually with reolink app I'm managing a reolink NVR that claim to be Onvif compliant.
I don't want to manage settings or other camera stuff, I just want to see streams and recording of all the channels of my reolink NVR.

Older reolink client and app was working also with Onvif.

[user_611791093248039_611791093248039]

Today I reinstalled an older version of Reolink Client V. 8.7.1 and my Onvif camera attached to the NVR restarted operating properly.

So what is the problem? a bug in the last client release or Reolink deliberately disabled viewing NVR channels with Onvif cam?

[Reolink Fiona]

@user_611791093248039_611791093248039 Our team would like to check this issue. Would you mind submitting a request here, Submit a request – Reolink Support? After submitting the request, you can provide me the ticket number and I will help.

[user_611791093248039_611791093248039]

@reolink-fiona
Few minutes ago I have submitted a request to Reolink support titled "Reolink Client and App fail to show onvif camera stream" but I didn't get any ticket number.

[mabehome_363103326642331]

I’ve the same issue with nvr rln8-410.
i’m able to see my onvif camera directly a monitor connetted to nvr, but I am unable ti use the app. None connection with nvr. Are there news?