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Is this common for this model? I just put this up at a remote location five miles away a few weeks ago and it has water in it.
@email_525317533946102 Hi there, you can try to send this photo to our support team and we will help further check for you. You can try to submit a request here, Submit a request – Reolink Support. If you have any problem, please let me know.
Your customer service is not good if you want me to forward this problem to someone else. You should be doing that, and your engineers and techs should be reading the problems at this forum. Once again, I had to drive 5 miles to the camera location with a ladder and remove the camera and bring it home. When I opened the cover to remove the SD card, water poured out. I'll be returning it through Amazon, and I already have a new one to replace it.
I participate in several "community forums" for various products and have observed similar confusion on most of them. Customers assume that the forum includes company engineering and support staff, whereas the company intended the forum to be a convenient way for customers to communicate between themselves. (Rather than, for example, set up a forum on Reddit or snbforums that has no participation by the company at all.) Reolink's forum appears to be a combination (mostly intended for customers, but with some employee participation as well.)Reolink's link to Support on the web home page directs to this page: support(dot)reolink(dot)com/hc/en-us/ (This editor does not allow URLs even though it has the URL symbol on the edit menu).(I presume that in other countries the link will be to language specific pages.)Please note that I (personally) think that manufacturers would be better off to assign staff to monitor their community forums:
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