Navigation

    Home
    All Categories
    • KEEN Trail Camera
    • Announcements and News
    • Wishlist
    • #ReolinkTrial
    • Discussion About Products
    • Reolink Captures
    • Reolink Client & APP
    #ReolinkTrial
    Reolink Captures
    Log in to post
    Guest
    • Guest
    • Register
    • Login

    Spring Renewal - Share Spring Time-lapse to Win Cameras

    Learn More

    360° Fisheye Indoor Camera - Why We Made Fisheye & What We Have Done Learn More

    Full Introduction and Tips for Shooting Time-lapse Video with Reolink Camera Learn More

    New Reolink Client v.8.8.5 - Auto Upgrade Client Feature! Learn More

    Disable motion detection events when switching between day/night modes

    Wishlist
    7
    15
    694
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • hoohoo679_228669110227091
      hoohoo679 last edited by

      This is something which has probably been suggested before, but it is something that should be very easy to implement.

      I have an E1 Pro and when the camera switches between day/night modes this falsely triggers a motion detection event.

      The firmware should be able to prevent this by temporarily disabling motion detection events just before the camera tranistions between day/night modes and switching it back on a few seconds later.

      This should be a feature which can be enabled/disabled from the client applications.

      Reply Quote
      Share
      • Share this Post
      • Facebook
      • Twitter
      • copy the link
        Copied!
      1
        View 0 replies
      • Cynthia_124785627824270
        Cynthia last edited by

        Hi, thanks for your suggestion.
        We'd like to forward it to our senior engineer for future improvement.
        They will develop new firmware to fix the false alarms caused by the day-night mode change.
        Please feel free to let us know for any further suggestions.

        Reply Quote
        Share
        • Share this Post
        • Facebook
        • Twitter
        • copy the link
          Copied!
        0
          View 0 replies
        • z0mbie_262929972969680
          z0mbie last edited by

          This is a feature I would also like to see implemented across the board. I have several C1 Pros and an RC 410W that all provide me with false alerts when transitioning from day to night mode or night to day. Also some of the C1 Pros I have are in locations where the light during the morning causes them to transition several times before stabilizing so I get a lot of false detects. I am very interested in a fix for this!!! When do you think the 'senior engineer' will have an update for us?

          Reply Quote
          Share
          • Share this Post
          • Facebook
          • Twitter
          • copy the link
            Copied!
          0
            View 0 replies
          • Cynthia_124785627824270
            Cynthia last edited by

            Could you please send a request to https://support.reolink.com/hc/en-us/requests/new?
            The support team will check if there are any updates for your cameras. Thanks!

            Reply Quote
            Share
            • Share this Post
            • Facebook
            • Twitter
            • copy the link
              Copied!
            0
              View 0 replies
            • z0mbie_262929972969680
              z0mbie last edited by

              Keymaster Cynthia.. What kind of antiquated feature request / suggestion box setup is this? It's 2020 and you don't have an easy system set up for tracking issues/tickets? It seems backwards for me to have to open a new feature request to get a status update on an existing feature request.. I feel like this is creating duplicates and more noise for you all to filter through.

              Please I would suggest looking into modern CM software like Gitlab or GitHub. Allowing the community to open and track issues would be better. It would allow you do track features like this: https://gitlab.com/gitlab-org/gitlab-foss/-/issues/49288

              I will go submit a new request 😕

              Reply Quote
              Share
              • Share this Post
              • Facebook
              • Twitter
              • copy the link
                Copied!
              0
                View 0 replies
              • JP_303544246644872
                JP last edited by

                +1 to this. I'm running a RLK16-820D8-A, which is the newest system with AI, and when the cameras switch from night to day mode it triggers a motion detection event. That's absolutely ridiculous. It doesn't happen as my cameras switch from day to night mode though, only as they go from night to day. Surely motion detection can be momentarily disabled as the switch occurs. Fortunately, the RLK16-820D8-A allows me to filter notifications to only person detections, otherwise I'd still be getting notifications for every camera, every day, as they go from night to day mode.

                Reply Quote
                Share
                • Share this Post
                • Facebook
                • Twitter
                • copy the link
                  Copied!
                0
                  View 0 replies
                • Cynthia_124785627824270
                  Cynthia last edited by

                  Yes, that's because the cameras use motion detection to generates alarms. It generates an alarm by comparing the previous picture and the next picture to find the difference. So the switch from night to day mode is also a change for the camera. So this will be considered as "normal motion". You can set the camera to detect person/car only to avoid this kind of alarm.

                  Reply Quote
                  Share
                  • Share this Post
                  • Facebook
                  • Twitter
                  • copy the link
                    Copied!
                  0
                    View 0 replies
                  • TomCrean
                    TomCrean last edited by

                    I am still observing this issue daily. Has there ever been any progress by Reolink to eliminate these false detections?

                    Reply Quote
                    Share
                    • Share this Post
                    • Facebook
                    • Twitter
                    • copy the link
                      Copied!
                    0
                      • Reolink Fiona
                        Reolink Fiona Administrators @TomCrean last edited by

                        @tomcrean May I know what's your camera model? We have upgraded the algorithm of the AI firmware. You can set up the alarm delay to filter the false alerts generated by the switch of the day/night mode. If yours is a camera with person/vehicle detection, you can download the latest firmware here, Download Center – Reolink.

                        Reply Quote
                        Share
                        • Share this Post
                        • Facebook
                        • Twitter
                        • copy the link
                          Copied!
                        0
                        • TomCrean
                          TomCrean @Reolink Fiona last edited by

                          @reolink-fiona I have a RLC-520A and did upgrade the firmware recently. Is there an instruction for how the alarm delay can help avoid this day/night false detection?

                          Reply Quote
                          Share
                          • Share this Post
                          • Facebook
                          • Twitter
                          • copy the link
                            Copied!
                          0
                          View 5 replies
                        • First post
                          Last post
                        All Categories
                        Announcements and News Reolink Client & APP Discussion About Products #ReolinkTrial Reolink Captures Wishlist KEEN Trail Camera
                        Never miss Reolink hot deals, news, and updates tailored for you.

                        Thanks for your subscription!

                        Please enter a valid email address.

                        Oops… Something went wrong. Please try again later.

                        You are already subscribed to this email list. :)

                        Submission failed. Please try again later.

                        Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

                        Copyright 2023 © Reolink All Rights Reserved.

                        Welcome Back!

                        Hi there! Join the Commnunity to get all the latest news, tips and more!

                        Join Now