Suggestions for water protection

[md]

On this forum and on Reolink Reddit forum there's posts of people having problems with water/moisture getting into the camera connection ends. About once a month someone posts their cams stopped working because of water on the ethernet cable end, reset button or low voltage power option end. Reolink provides a cover "lid" for the ethernet cable, but nothing for the other ends. On page 7 of the guide is says to protect these ends. But sometimes people don't notice this or ignore it. I recommend in future printings of the guide to put this info in BOLD CAPITAL LETTERS so people will maybe see it better. Reolink should also provide with each cam plastic covers for all the ends to helps solve this problem. The best way to install is put these ends inside a wall, up inside a soffit, use an electrical box. But users often go the easy cheap way and just use tape which can fail in the rain.

[joseph_1979]

@md Cables should be enclosed in a waterproof junction box conforming to IP66 or better. Sometimes even if you write it in BOLD or different colour they won't follow.

[md]

@joseph-chircop_497308027822318 You are correct, some people will be neglectful, won't follow directions, but I've seen enough users having problems with water in cable ends that I believe BOLD letters would help and certainly caps for all the connections would be used by most and avoid some customer frustration. One person hired someone to install a Reolink cam, he didn't protect the cable ends, camera failed after rain, clearly his fault for not paying attention to the installation guide. But the owner trashed Reolink cams, saying they are junk until he learned what happened. IMO bigger WARNING about this would be better than just one line among others on page 7!!!

A junction box is not the only method, some drill holes big enough to put the cable ends inside a wall or up inside the soffit. Water resistant caps for the cable ends would be very good for many users, a lot easier to install and cheaper than junction boxes.

[joseph_1979]

@md It depends. If it is a 9 inch wall then you definitely need the junction box which costs less than 8 bucks. Being a senior engineer I do read most manuals before I start the job.

[Reolink Fiona]

@md Cables should be enclosed in a waterproof junction box conforming to IP66 or better. Sometimes even if you write it in BOLD or different colour they won't follow.

Right. Junction box is the best choice now. l have also fowarded @md 's suggestion to our product team about providing the plastic cover of connection ends and emphasis on the protection of them in user guide.

[Crimp On_62210811129]

Both junction boxes for sale in the Reolink store are $25.99US, not "less than 8 bucks". I agree 100% that the marketing materials touting "weatherproof" and showing cameras being pelted by rain should emphasize that "camera wiring must be protected from moisture."

[joseph_1979]

@crimp-on_62210811129 I didn't refer to any brand. But from an ironmongery store one can find them. I found them at that price and are IP64.