Doorbell First New Firmware! Support More Smart Home Features & ONVIF with Two-Way Audio

[Roy Geraets_628423401263138]

@Reolink-Fiona Hey,

Do you have an update on when the new firmware will be re-released?
Really would love to work with these extra features.

Thank you and keep up the good work.

[user_655104416477196_655104416477196]

Thanks to Joris on Discord I found a github with all versions. Most firmware links to reolink official mirror.

https://[censored]/AT0myks/reolink-fw-archive

[joseph_1979]

@user_655104416477196_655104416477196 Yes, I came across this some time ago on Reddit. Ensure that the firmware loaded is the one corresponding to the HW version.

[BigBlue007_631330884632579]

@joseph-chircop_497308027822318 In case of the Doorbell, there is only one firmware variant available anyways.

I also found that archieve some days ago. Wasn't sure if it's a good idea to post this here or not, so I didn't.

The FW from there (dated 04/16/23) still doesn't enable any of the announced features regarding Smart Home integration. I still cannot enable a notification, let alone an automatically starting live stream, on an Echo device. In the Alexa app, the Doorbell still shows up as a standard camera without any of the added configurable options that a real doorbell normally shows up with. Not sure if this is something that depends on the firmware, or that would also require the new app version that is not yet available.

Still some time available for me to wait until the return window closes... But to be honest, I don't really believe that this will work in time.

[robert stein_219110424309923]

I can not tell if I have this firmware for my DOORBELL. The link you provided forces me to see a page that asks for device which no option exists for DOORBELL. My current info in settings of DOORBELL with wifi and chimes shows v3.0.0.1459_22102806 . so can you tell me if I have latest
firmware or not? Note: I am using WINDOWS 11 with MS edge browser. Checking your REOLINK website appears to need the DOORBELL
added to your devices or is it hidden under another name currently there? BTW, the DOORBELL software is working but is too slow when added to all my reolink devices to catch who's at my door like my older RING doorbell did and still does on other door which is not overloaded with other devices...

[user_655104416477196_655104416477196]

@robert-stein_219110424309923
Hi Robert,

The page on GitHub lists firmware for a lot of devices. The page you're directed to has some kind of list if you scroll a little bit down, there you will be able to click on Firmwares. Last device on the list is the doorbell WiFi.
The firmware you're currently on is the original firmware it came with. So not the latest, but as mentioned above, the updates have been pulled by Reolink. Most of the time that means there are bugs, probably major ones, in the released firmware. This website is just some 'archive'. There are 3 firmwares available for Doorbell WiFi, the original and 2 updates. The one listed as original isn't hosted by Reolink, so beware! The other download links direct you to the original Reolink server, but again, they've been pulled for a reason!

Your second question is how to access it via your browser I think? For that you'll have to find the IP-address it has on your network. To find the IP address you can go to the settings of your doorbell in the ReoLink app. (Mine is in Dutch, but I'll try to translate as good as possible)

• once you're in the settings you press on the icon of your doorbell on top of the settings page.
• next page has "network" as last option of the 'first group'
• If you tap that, you'll see the IP-address (for instance 192.168.1.100)

Now that you know the IP-Address you go to your browser and enter the following in your address bar:

http://192.168.1.100 (substitute with YOUR IP-address)

There you can sign in with the account you've created when you installed your doorbell.

As to your last question about being to slow, I don't have such a problem so it's hard for me to comment on that one. Is your signal strength okay?

[perkins tony_647500713214819]

I hope there is news on an update soon. I'm becoming increasingly frustrated with the instability of this product. I only have 4 days left to return it.

[swrobel]

The silence from Reolink here is deafening. If you pulled the firmware, just say so! It's fine, we'll wait for a fixed version, but to leave these posts up announcing that the new firmware is out, when it's not really here is maddening.

[user_630727559069699_630727559069699]

@swrobel

Regarding the WEB interface not working :

*********************************************************************************
*********************************************************************************
******* UPDATE MAY 09 ------ Possible Solution **************************
*********************************************************************************
*********************************************************************************
The solution is not logical, but it helped me regain access to the camera through a browser.

-> Inside the doorbell's setting using the reolink client, select NETWORK -> ADVANCED - SERVER SETTINGS
-> ENABLE RTMP (although it's *not* logical at all) - SAVE

It solved my problem of not being able to connect to the doorbell using a browser.

IT'S VERY DISAPPOINTING THAT CUSTOMERS NEED TO TRY THESE THINGS TO GET THINGS WORKING
I love Reolink and have about 10 devices, but this kind of support and firmware updates is just not ok.

[Keith_653336186290211]

There is no POE doorbell option in the dropdown box. Please attach the correct link for the POE doorbell firmware.

[BigBlue007_631330884632579]

@keith_653336186290211 Well, there is no Doorbell option at all! Neither PoE nor WiFi. That's what the whole discussion here is all about...

[perkins tony_647500713214819]

Submitted my return request today.... So unfortunate as I really like the product WHEN it works.

[joseph_1979]

@perkins-tony_647500713214819 So what was the issue if I may ask.

[BigBlue007_631330884632579]

@joseph_1979 Really???

[svchnetv2_528701419749624]

Seems to be back - but no info what got fixed, why it was pulled or whatsoever... Really shitty support currently...

[BigBlue007_631330884632579]

@svchnetv2_528701419749624 Indeed. Also no sign of the app update which is required for most of the announced new features. I have 5 days left before I need to return it...

The new fw has the same filesize than the one that was pulled but was still downloadable from that Github site, but has differences when doing a binary compare. So obviously no code change but just some adjustmens of some parameters.

[Paul_223190891585696]

The video of the doorbell (and all other camera's) can now be played directly in the Google home app.

Unfortunately, the Doorbell is still seen as a Camera in Google Home.

It would be great if the Doorbell would be recognized for what it's, and an action could be triggered by a ring or motion detection.

[joseph_1979]

@paul_223190891585696 Note that a new firmware has been uploaded in the download center.

[tobie_123_439581789864114]

I can confirm that I was able to download the new firmware from the download center.
Download Center – Reolink
v3.0.0.2033_23041300

Recommendation for upgrade: Because there are many updates in this version, it is recommended to check the Reset Configuration option when upgrading.

What's New

1. Release new smart home functions:
1) Support preview, 2-way audio, notification, voice wake-up on Alexa (notification will be available after finishing Cloud update);
2) Support preview, notification, and voice wake-up on Google Home (notification will be available after finishing Cloud update);
2. Support GOP settings.
3. Remove the original automatic frame drop, incorporate multi-level frame drop, and support frame rate control function
4. Support adjustable range of CDS value
5. Support working with IOT devices
6. Add status light control button for doorbell camera (Available to the App version of 4.37 or later)
7. Add ringing control switch for doorbell camera (Available to the App version of 4.37 or later)
8. Fix known bugs

[user_691429305987252_691429305987252]

Finally, it's back online !

Just tried (checked the reset configuration box) and... and now I'm stuck out of the web interface.
Cannot connect to the LAN IP address, getting a ERR_CONNECTION_REFUSED.

Tried from different browsers, computers (linux/windows), and Android devices...

From the android app, I can't figure how to access network configuration.
I get the network information, but no configuration, is this normal or am I missing something ?

After 3 weeks of tests: Too many software/firmware inconsistencies, and communication is abyssal... Still 6 days left before returning window closes.
Looks like I'm gonna switch to Dahua.

[joseph_1979]

@user_691429305987252_691429305987252 I update mine without any issue at all. However, I didn't reset the configuration.

In your case if the camera is not back in operation then you need to restore it.

[user_691429305987252_691429305987252]

@joseph_1979 Thanks for your feedback... I tried a reset (button on the back) with no success...
When you say restore you mean to put the old firware back ?

[NdR_690347593457817]

I'm trying every Firmware Update of this doorbell, but every time I understand that this is a "Beta Product" sold at his full price.

For example every time I ask to Alexa to see the Camera Doorbell, it fails saying "The Doorbell is not responding". If I ask it again, also after only 1 second, Alexa is able to show It.

Also, please fix the Product Category: this is not a "Camera" but a "Doorbell". This makes a lot of difference when connected to Alexa or Google Home.
With Doorbells you can set up some routines with the button pressed as a trigger.

[joseph_1979]

@ndr_690347593457817 Two days ago they released a new firmware. Have you installed it?

[NdR_690347593457817]

@joseph_1979 Sure, v3.0.0.2033_23041302

[BigBlue007_631330884632579]

I'm done. Sending it back today. Good luck everyone!

[BigBlue007_631330884632579]

BTW, the new app version 4.37 is available for iOS since yesterday. None of the announced Smart Home features are working though. The doorbell is still recognized as "Camera" by the Alexa app, which prevents any of the additional functions that an actual "Doorbell" device has.

[user_692920038768787_692920038768787]

@bigblue007_631330884632579 Would I be right in thinking that to have any kind of integration between the Reolink Doorbell and Alexa I would need to pay for a Reolink Cloud subscription in order to link the Reolink skill to Alexa?

[NdR_690347593457817]

@user_692920038768787_692920038768787

The skill is already available and the doorbell is working fine, but as a Camera. This means you can call it and speak with the 2way audio, but right now you need some kind of third party hub if you want the "ring" feature via Alexa. I'm using Home Assistant for this purpose, but It still has some issue: the first time Alexa open the streaming to the doorbell, it fails. If you ask it again after also 2 seconds, it's working.

[perkins tony_647500713214819]

Well, I returned my Doorbell and exchanged for a new one in hopes that would help. I now have the newer one updated to the latest firmware and twice so far I've had to remove the doorbell so I can power cycle it after it locks up hard.

[user_688312255041690_688312255041690]

@perkins-tony_647500713214819

was this an issue you previously had?
did you hav this problem with the original firmware?
mine has no problems at all, and i dont want to introduce issues by upgrading

[joseph_1979]

@perkins-tony_647500713214819 Is this the WIFI or PEO model? And what is the issue?

[user_688312255041690_688312255041690]

2 qustions

has anyon with the PoE model upgraded to the new version
mine is working perfectly and I'm worried about what it might cause with what I am seeing

@joseph_1979
its not reassuring that
the firmware was originally removed without explanation
then re-added without explanation
why was it pulled and what was changed?

[Seb_526812765704330]

@user_688312255041690_688312255041690
So far, mine working normally with new firmware

[joseph_1979]

@user_688312255041690_688312255041690 It must had something wrongly set as otherwise it would have been left.

If you notice any abnormality please report to support. I have the wifi model with the latest firmware and so far no particular noticeable issue.

We as customers wish to see more features and enhancements on this product.

If you want to be extra safe ask support to provide you with your current apk file. Upgrade with the most recent and in the event of an issue roll back to the older version.

[MikeL_694285116776640]

I have just updated to v3.0.0.2033_23041302 and the doorbell has stopped connecting by browser and Home Assistant. Still work fine in the app
Hopefully will find a way round it or they release another update soon.

Found a solution:

Go to Advanced Network settings in the app and Set Up Server Settings enable the HTTP (and others that you may want). It looks like these MUST be explicitly enabled in this new firmware.

[joseph_1979]

@mikel_694285116776640 Yes, http is disabled. But you could have used https which is enabled by default.

[michael_627201693360487]

@joseph_1979 So http was enabled on my doorbell, but ever since the firmware upgrade, TCP RTSP connections are getting refused by the doorbell. Did the URL also change? I am using:

rtsp://admin:my-secret-password@doorbell.ip.address:554/h264Preview_01_main

[carlobuzzer_664707991901016]

Dear Team,

i miss the Feature to call my Phone. Under all the push messages, you can't hear the ringing! Is something like this planned for the next update?

Best regards
Carlo

[phaseangle_594850628747928]

@carlobuzzer_664707991901016
What version was that I might roll back to that as so far I have missed all notifications.

[jleung7_664526975243058]

Signed up for the free basic cloud service, but appears the doorbell wifi isn't supported. It does say on the website that it is supported but support may vary by country. Also, when I installed the Alexa skill it was working at first but now when I press the speaker button I hear no audio. I do hear it on the native app and my ring camera. When will this be fixed? Thanks for adding ONVIF support for third party NVRs. Do Reolink NVRs support third party cameras? It says they don't.

[perkins tony_647500713214819]

I've noticed an interesting issue. I've been troubleshooting my lock up/reboot issue and have been turning on/off various settings. I just noticed that if I turn OFF RTMP the web interface stops working altogether. I can no longer access the doorbell via a browser. It seems to continue working in the app. I have to power cycle the unit to get access via web.