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@nacster_1969 I'm glad I'm not heavily invested. They're setting themselves up for a fail.
@nacster_1969 Sorry you're having problems. There's a few users on Reolink Reddit forum that are having issues as well. I have a one year old laptop running Windows 11, a Samsung phone Galaxy 22+ and the new RLK36 NVR. I haven't had any problems with the updates. I like the newest client and Android phone updates. So far the client does not freeze during live view like the prior version. A stretch mode button was added. The Android update brought back leaving the control icons visible unless you tap them. I wonder if those having problems are running on older devices or having issues with third party apps like Home Assistant, etc. I'm just guessing. Someone had problems with Java and the Reolink updates. Someone else said on Reddit in the updates some of the camera settings by default turned off. Check the server and network settings for each cam if you can, UID on, http on, etc.If you have not done so, you could contact Reolink support, start a ticket, specifically say what devices and firmware versions you are using, hopefully they can fix it.https://support.reolink.com/hc/en-us/requests/new/
@nacster_1969 Hi there, we are working on the issue you have feedback on this forum. We care about this a lot. If possible, you can send some screenshots to the support team and then we can find more issues. You can submit a request here, Submit a request – Reolink Support.
@nacster_1969 I already stated that I have no issue in installing and running any of the 8.10.x clients. I have them on three PCs with both Win 11 and 10. No need to look for ZX81, Spectrum, QL, Commodore, BBC, etc........ we know it and we used to code games and programs in assembly language...Z80, 6502, MC6809 etc. If you want I can teach you assembly language, C++, python, networking, Telecom, IMS, etc. So be respectful. The supplier will sort the issue as they did in the past.
@user_692173041451191_692173041451191 I just so guttedits like this is a simple minor problem.....no it isnt i say
@nacster_1969 Starting a support ticket lets you send Reolink specific information privately about your devices, software programs, firmware etc. so they can analyze it and work on a fix. General complaining here may not fix your specific problems. Please contact Reolink Support with specific information. After they have worked with you privately you can post publicly here how it went.
@nacster_1969 This is a community where we share and support each other on issues which we came across. In case of severe issues one has to resort to the supplier who has all the means and tools to delve in your problem privately. For instance I found functional issues with the 8.10.3 and I opened tickets with support and we are working on them.
@nacster_1969 I agree with you sometimes companies release cameras or firmware too early and there are problems. Reolink openly says their firmware can have issues and they actually rely on users for feedback, they appreciate the responses from beta versions so they can improve it. It can be frustrating though. Some users do not update firmware right away, they have auto updates turned off. They wait for others to experience the problems, wait for fixes then update.For examples of other brands problems, when Arlo released their first Ultra 4K camera it was so bad they had to pull it off the shelves, recalled it. One of Blink XT2 camera versions was also bad, they stopped selling it until a better version was released. Numerous brands have reported data breaches or security vulnerabilities, Amcrest, Wyze, Eufy, etc. A few years ago Ring fired several employees for spying on users live views. Look at the Google play store comments of the various camera brands. They ALL have complaints of apps not working! All camera brands have to keep up with the numerous software updates for computers, phones.As you know, there are frequent recalls of vehicles for defective parts. So while it's annoying to sometimes have problems with Reolink firmware, they do eventually fix it. They want customers to be happy. I get regular updates with Windows on my PC. When my old PC updated from Windows 10 to Windows 11 it crashed. I had to buy a new computer.
@nacster_1969 I know that it can be frustrating but Reolink is one of the companies which listen to its customers. Indeed sometimes it takes time to implement but they have their priorities and strategies.I encounter these issues with big companies on multi-million equipment (bigger than CISCO since you are in the networking). I do all the investigation, collect all the traces and logs and we together sort out the issue. It's useless to complain at the wrong place. One has to follow the correct procedure.
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