PC Client update V8.11.0

[big_ted]

My PC Client just updated to official V8.11.0 from V8.10. Updated via the client
I cant confirm if this will fix peoples issues with the last 2 versions as I wasnt experiencing those issues
myself. So far this is working for me and will report back if I have any issues.
Below is the update list provided:

[joseph_1979]

@big_ted I did a quick check and observed the following.

1. If you set the stream mode to CLEAR for DUO 2 and log again, you won't have video but just audio. You need to set stream mode to FLUENT before quitting the DUO 2 live stream.
2. 
   
3. One cannot playback DUO 2 clips if set to CLEAR mode.
4. 
   
5. Changing from FLUENT to CLEAR in DUO 2 has no significance. Seems CLEAR is no longer available on DUO 2 from client's perspective.
6. 
   
7. In playback, no bar to move the video backward and forward.
8. 
   
9. Doorbell left in the 1:1 view. It should follow the others and should be stretched once the stretch option has been enabled.
10. 
    
11. Floodlight no longer supported.
12. 
    
13. Mode stream selection is not maintained when accessing camera outside its LAN. Stream mode selection works only when camera and PC are on the same LAN as client connects directly....This I can understand why.
14. 
    
15. Scheduler for the sensitivity has been added for motion only. This should be extended to cover all the object types. During the night the sensitivity has to be higher for pixel changes detection.

I will report them to the senior support. The issue of the CLEAR stream related to the DUO 2 has to do with some old libraries being used in the development (old MS C++ distribution packages, DirectX, etc) and is not in my notebook. In 4 years time this is the first time I encountered the issue of no video. Will troubleshoot it later on.

[Randy Parker_585425134895222]

@big_ted
This update blacked out all 4 of my Argus Eco's and my Argus Eco PT. I had sound but video whatsoever. I finally went back to version 8.8.5 and restored everything.3 days of hunt and pecking, trial and error and some nice members of the Reolink community I was to get everything back. If you or anyone can send me a link to V8.10 I would gladly try it out. That's what I had before the crashed update.Thank you.

[RailFan Arizona_485965826351268]

For me, this one went the wrong way. Does not work with my Nvidia Card! Going back to 8.10. At least I know the work-arounds.

[big_ted]

@railfan-arizona_485965826351268
Ill send that feedback to support. Heres me hoping we were now on a stable release for all.
are you on win 10 or win11?

[RailFan Arizona_485965826351268]

@big_ted Thanks! I am on Win10 64-Bit.

[John_350143387672724]

3D Zoom is a great new addition!

[John_350143387672724]

The download screen is missing the video selection type for the RLC-820a camera. I have the latest firmware (v3.1.0.956_22041501) and have rebooted the camera. I have also deleted the camera and added it back to the windows client.

[joseph_1979]

@john_350143387672724 I have it on all the cameras. However, I don't have the RLC-820A. It might be solved by installing old directx libraries. Kindly report it to support.

[big_ted]

Support have the above issues recorded and are working on them. If anyone has any other issues with this version please send a support ticket
Lets hope they can get all the issues solved

[garywelch_504848912371852]

@big_ted Video is completely blank with V8.11.0. Looks like it's connecting, shows the alarm icons. Dell laptop, Intel i5-1235U. Codec problem?

[garywelch_504848912371852]

@big_ted Is there a link to download the previous version?

[garywelch_504848912371852]

@big_ted I'm on Win 11.

[Randy Parker_585425134895222]

@garywelch_504848912371852
Mine too. Totally crashed my video. Argus ECO and Argus ECO PT. Windows 11.

[joseph_1979]

@randy-parker_585425134895222 So you have audio but not video right?

[big_ted]

@garywelch_504848912371852
Someone posted a link to a previous version a few weeks ago.
Please report this problem to support as they are putting a list of all issues together and trying to resolve.

[big_ted]

@garywelch_504848912371852
have you tried turning off hardware decoding?
try downloading the k-lite codec pack

[garywelch_504848912371852]

@garywelch_504848912371852 I found that the solution to my problem was to enable "Hardware Decoding First". I had disabled it because a problem with a previous version of the client caused the client to crash whenever it was enabled. I now have v8.11 working well on both my Win11 laptop and my Win10 desktop.

[big_ted]

@garywelch_504848912371852
Thanks for the update. Glad it's working

[dgordon42_415060065599711]

@garywelch_504848912371852
The enabling "Hardware Decoding First". fixed the problem for me as well. It should work without having to do this though, so I should call it a workaround rather than a fix.
Thanks @garywelch_504848912371852.

[JJ_686555032326342]

@dgordon42_415060065599711 yes you're right, it works but not a permanent solution

[keithsrobertson]

When switching cameras back to E1 Pro or when starting up (camera is set to clear) I noticed the quality of picture is not correct, kinda weird anti-aliasing or pixelated, almost as if it where somewhere below clear (not balanced and not fluent just to be clear). If i switch to any mode and then back to clear, the quality of clear appears as it should and the anti-aliasing/pixelated view disappears. The previous version did not have this issue.

[user_645978119110704_645978119110704]

I just upgraded to v8.11.0 on my computer.
My pictures are now blurry.
I can't sharpen the pictures either by clicking clear.
The pictures are sharp on my mobile phone.

[scottmby_340527461281969]

I just upgraded to v8.11.0 on my computer.
My pictures are now blurry.
I can't sharpen the pictures either by clicking clear.
The pictures are sharp on my mobile phone.

Picture has never been clear on the desktop client until the last update, but it would shut down every time my computer went to sleep. I just use it to monitor, since my QNAP NAS is running QVR Pro and recording everything, but the new update as of this morning to v8.11.0 is blurry for me as well. Really frustrating to be honest.

[joseph_1979]

@scottmby_340527461281969 Email Reolink support and they shall provide you with the DirectX repair tool to install older dll libraries.

[user_649233705312379_649233705312379]

Clear stream is not functioning in client for RLC-1212A at 4512x2512 resolution, neither in Live View nor Playback (clear stream works on mobile app and viewed directly from NVR). 3840x2160 resolution works on client. How do I revert to client v8.10.0?

[joseph_1979]

@user_649233705312379_649233705312379 If it is in the download folder just double click and re-install.

[user_649233705312379_649233705312379]

@joseph_1979 It is not in my downoad folder as the updates install directly from the client app.