Flash is Dead? Where is HTML5 Support?

puplett

I have two Reolink cameras:

RLC-411 - IPC_3816M: purchased April 2018
C1 Pro - IPC_51316M: purchased Feb 2019

Neither have firmware that support HTML5. I've previously complained about the lack of Google Home integration support for the 411, and was told that was too old to be updated. The solution offered was a small discount on ordering a modern equivalent that would take the new firmware. I declined.

Both were bought brand new from Reolink via Amazon. I have zero motivation to buy any new Reolink cameras knowing that the otherwise excellent hardware is just abandoned by Reolink support after a couple of years. The lesson to the Reolink team is simple: look after your existing customers and they will stay with you. If you don't, they tell their friends, family...

djathome

Hey man,
understand the frustration and the frustration of the users out there.
I did as "Cynthia" suggested and reached out to Techsupport.
They supplied me with a firmware for the c1 but I had to supply a photo of the device. Fine.
It has worked exceptionally well and some of the previous issues I had have also been solved.
One thing that didnt work as opposed to original firmware was the ability to set the wifi in the camera when connected via lan, unplug lan, reboot and viola! I had to do it via the scanning of the qr code and putting app on my phone, which worked great.
Not here to promote reolink, I just hate ewaste!

satzinger

There is one thing about Reolink: Their software department really sucks. They need a kick in the b.., and get things going.
I contacted them about 8 months before the Flash deadline and they assured me it is already in the works.
I than found a firmware update for my camera, downloaded it, updated the camera ---- and then............BRICK!
My new Reolink Camera

Cynthia

We are so sorry about the inconvenience caused.

May I know the camera system information?

Please do not worry, if you have contacted the support before, we will see how to help you.

satzinger

I properly disposed of the camera already, so no further action is required!

Unsupported

Sorry to bump an old thread, but the users who have posted in here would likely be interested in the security vulnerabilities posted here:
nozominetworks(.)com/blog/new-reolink-p2p-vulnerabilities-show-iot-security-camera-risks.

Question for you Reolink: The new HTML5 firmware versions you have released apparently include a patch for this P2P issue per the article. What are you doing for those of us with the 3816 Cameras? We are exposed to this same security holes AND we have been abandoned when it comes to HTML5 support. Are you going to patch the 3816 firmware to eliminate this security risk? If so you should give us HTML 5 support at the same time. Your latest firmware is older than the release of the article.

I will be awaiting your response. You need to step up and address this and the HTML5/flash issue. As an absolute minimum you should give 3816 users the same security patch. You are aware of both and you could find yourselves liable for future breaches if bad actors are exploiting a vulnerability you are aware of.

3d

Using a fixed encryption key common to all products is a bad design choice. When your "encryption" isn't really encryption at all, but is in fact a simple XOR of "Charlie is the designer of P2P!!," that is an even worse design choice. Reolink really needs to fix this security vulnerability for 3816 customers.

So Reolink, while you're fixing this security problem, please fix the Adobe Flash problem that you promised to fix for us several years ago.

puplett

As far as I can see the C1 Pro – IPC_51316M never got updated HTML 5 firmware but happy to be corrected.

I have totally lost faith in Reolink. This new security flaw seals the fate of my cameras. I see them being replaced in the very near future for a different manufacturer.

Cynthia

Please don't worry, as a security company, we place high importance on our customers' security issue. Could you please submit a request to our support team at support@reolink.com? Our support team will have a check with the engineer and get back to you as soon as possible.

Unsupported

Hello Cynthia,

I provided the link above. Can you please pass it on to your support team and let us know what their proposed solution is? If you read the article, there is mention that Reolink was aware of and had corrected the issue. If this is the case, you certainly haven't fixed it on the 3816 cameras as there is no new firmware.

There is no point in asking individual users to contact support for an individual update when this is an issue that affects all of us that have 3816 cameras. Please provide a response here where all of us can see it.

Cynthia

We will forward this issue to our engineer. However, we are not in the same office as the R&D team. It is more convenient for us to provide you with timely information response and appropriate solutions via email.

hamanjam

Still getting the flash interface warning.Newest firmware available (October 2021) This is for an NVR that I just purchased a month ago so it had better not be unsupported. This happens on a Smart TV web interface as well as Iphone Safari browser. I need a SmartTV app or this web interface to be functional.

Model: RLN8-410
Build No: build 2110099
Hardware No: N2MB02
Config Ver: v3.0.0.0
Firmware Version:v3.0.0.148_21100909