Posts made by Mamymam2013_465350299701478

@joseph_1979 Sorry I can't write nothing restrective rules They prevent you from doing it. Have a nice day Joseph

@joseph_1979 Hi now someone has written to me from the support and sent problems to senior engineers. I hope.

@joseph_1979 Hi Joseph, I just deleted myself from the Reolink camera community Facebook page because they didn't publish my post where I reported what I had written to technical support (for the umpteenth time) regarding the Reolink Trackmix and 511wa malfunctions. Polite, not offensive post, but they refused to publish it. I sent the same post for the umpteenth time to the support email, but I fear that some little hand of a "newcomer" has blocked it, deleted it. If we are at these levels, it is simply disconcerting. Have a good day.

@joseph_1979 Thanks I hope in good news.

@joseph_1979 Thanks Joseph. It's exactly this difference. With the November firmware it doesn't accept these high wifi parameters, it blocks them, and the seconds on the clock freeze and then quickly run out. I wanted to have confirmation and now I have it. Unfortunately I prefer a good signal to a low one, but to put your same settings, I would have to install the new firmware. As I expected, they made fun of me once again, so many promises, but zero results. You are a capable, expert person and I believe that if I say that taking into consideration the wifi setting of the November 2023 track mix firmware and inserting it into the new one I think it is (confirm it for me) a quick, easy job. They should do the same with the 511wa which has the same problem, but the image quality is ok. I make you laugh. This morning I received the Reolink 4.49.1.2024 android app update... And I was afraid to install it and in fact I was right. An e1zoom, less recent as a model had disappeared from the camera list, but on the other hand the trackmix wifi had been duplicated. Crazy stuff!! Luckily by deleting the extra one and being in the network where this camera is present, it saw it and I added it again. Unannounced update, now the site is almost abandoned to itself and there are no more references. I am very disappointed, a product with great potential supported by terrible software and an incompetent staff!

@joseph_1979 Can you put a screenshot of your trackmix stream value with new firmware please? I would like to make a test. Thank you

@joseph_1979 Is better that you use november 2023 version if you don't have i can give it to you. Good colors and good signal.

@user_678736611209466_678736611209466 @joseph_1979

@user_678736611209466_678736611209466 @joseph_1979

Yes, I agree that the wifi is perfect and the colors too. But in the new firmware version they had changed the recommended values. I attach my current ones, but I remember when I had tried all the wrong firmware versions both for color and signal that these values ​​had increased and varied. Can you confirm this for me? What settings do you use with the November 2023 firmware version, the same one I use? Thanks. Bye

@user_678736611209466_678736611209466 @joseph_1979 @Reolink-Daisy

Don't worry Joseph and user 678736611209466, now in addition to mutual respect we understand each other perfectly and, mine was not a request, but only to keep you updated in a friendly way. Here they are wrong and a lot, they have great potential in their hands, but they do not know they have it. Many give up on relying on Reolik precisely because the client software, app, firmware leave much to be desired and are full of problems and malfunctions. This latest news in windows client that you have found is fantastic. You know then, I also purposely tag Daisy the new arrival to show her that I would like to involve her as it is right to do since she replaced Fiona, but she does not seem to be interested, she prefers to make a bad impression of a person who is decidedly unprofessional towards customers, but above all rude.

@user_678736611209466_678736611209466 @joseph_1979 @Reolink-Daisy Thanks for your reply. People is tired to write many times to support e nobody makes nothing. Reolink Remember, customers are important and without them the company closes. If we don't buy your products anymore what do you do, do we finally get Daisy and the technical staff to answer us?

@user_678736611209466_678736611209466 Hi, you are absolutely right. I also use the November version and the signal is at full scale. Among other things, other improvements would be needed. For example, and I have reported it many times to technical support, track mix when there is an animal or a person at night, first takes the 2 photos with the LEDs off and then later turns them on and in fact all this is noticeable in the recording. It is silly to take 2 photos in the dark. It would be enough to take them immediately after the spotlights are turned on. Same problem of low signal also with the 511wa, but if they continue to put incapable beginners to write and correct the firmware, the results will never arrive. Every time a new windows client or android app or firmware comes out, I am always afraid to install it because given the approximation of Reolink in doing things, the risk of having problems is always high. I conclude by saying that renewing a company does not mean changing the graphics of the logo, but also the rest, and customer support is only compiling and pasting prepared formats, it seems robotic. This should be changed. For the newcomer Daisy, customers seem to not exist, unlike what Fiona used to do.

@joseph_1979 @Reolink-Daisy New reply to technical support

Sorry, but up to now your words have only been copy and paste and 0 results. If you think by sending me this polite closing formula that I will give up, you are very wrong. If I buy a product it must work at its best and if it doesn't work at its best it is you who must intervene and resolve it. I'm ready to change my mind but usually after this final email everyone has always disappeared. But I won't disappear, I can assure you and I will continue to demand what any serious company should do towards its paying customers.
 
 
Da: Season (Reolink Support Team)
Inviato: giovedì 19 settembre 2024 12:36
A: Marco
Oggetto: [Reolink] Re: New Track Mix WiFI firmware bug

##- Digita la risposta sopra questa riga -##
Your request has been updated. To add additional comments, reply to this email:
Season
19 set 2024, 18:35 GMT+8
Dear Marco，

Thank you for your update.
I have forwarded your information to our engineer and check if they have any suggestions, once they have any update, I will let you know. 

Thanks for your cooperation and understanding.
Have a nice day. 

Best regards,
Reolink Support Team—Season


 

@joseph_1979 @Reolink-Daisy Today my latest email: You are really repetitive and boring, always the same pre-packaged answers that by the way do not interest me. I am interested in the results, promised since the beginning of August, but never obtained. Same problem of low signal also on other products, for example on the RLC-511WA, confirmed to me by one of your moderators Joseph who by the way owns and uses it like me. Stop saving money and having the firmware programmed by beginners and start having it done by expert professionals. You will see the problems will drastically decrease and customer satisfaction will increase. Stop wasting time, get busy!
 
Da: Season (Reolink Support Team)
Inviato: giovedì 19 settembre 2024 10:10
A: Marco
Oggetto: [Reolink] Re: New Track Mix WiFI firmware bug

##- Digita la risposta sopra questa riga -##
Your request has been updated. To add additional comments, reply to this email:
Season
19 set 2024, 16:09 GMT+8
Dear Marco，
 
Thank you very much for your suggestion.
We have been diligently working on implementing some selected user requests. And I’m honored to have yours added to the list. Some nice ideas have been implemented as you can see in our changelog (What’s New) of firmware/software updates, and our R&D team is currently evaluating them as part of our ongoing efforts to improve our products and services. Please kindly understand that your suggestion may take some time to be implemented. We appreciate your input and encourage you to stay tuned for updates on new features and improvements.
 
Could you share your camera's order number/invoice as well?

Thanks for your cooperation and understanding.
Looking forward to your reply.

Best regards,
Reolink Support Team—Season

 
 

@joseph_1979 Hi Joseph I have also this camera and I think that the firmware signal problem is the same of Track mix. Also this cam is not so far from the router, 4/5 meters, but low wifi signal like Track Mix. Reolink loves low signal?

@joseph_1979 @Reolink-Daisy my latest email sent: Thanks I had already reported the same thing at the beginning of August to several people in technical support without any results. It is clear that it is not difficult to do. The wifi power setting of this November 2023 version that works very well and the signal is full scale just needs to be inserted into the new firmware version of September 5, 2024. For those who know how to get their hands on it, it is a job of a few minutes. But you have to want to do it and not procrastinate. So by inserting this value into the new firmware of October 5, the improvements would be complete, don't you think? I will write until you solve both on the reolink page and via email.
 
Da: Season (Reolink Support Team)
Inviato: mercoledì 18 settembre 2024 13:44
A: Marco
Oggetto: [Reolink] Re: New Track Mix WiFI firmware bug

##- Digita la risposta sopra questa riga -##
Your request has been updated. To add additional comments, reply to this email:
Season
18 set 2024, 19:43 GMT+8
Dear Marco，

Thank you for your quick reply.
Sincerely sorry for the inconvenience caused, we totally understand your feelings and we want to help you solve this issue, but what we do is that we need to collect more information about your issue and the scenario then we can see if we have tested the same result on our side. 
Please don't worry, we keep working on better firmware for this camera, if the old firmware 3.0.0.2769_23100901 can work now, would you mind using this? We have forwarded your idea to our engineer and they will keep testing and seeing if it can be fixed on the next solution. If you can waiting for the next firmware version? 
 
We sincerely apologize that our product has not met your expectations. Despite our best efforts to resolve the issues you reported, we regret that we have not been able to achieve the desired outcome. But we'd like to give your valuable experience to our product team, so we can continually improve our products.
 
We honor you as our valued customer, would you be interested in talking with our after-sales team? They'd follow up to check if we can offer anything to you as a gesture of our good faith. 
Please share your camera's order number/invoice. How to Find My Order ID?
 
Please let us know if you'd like to proceed with my proposal, or if you have any other suggestions.
 
Thank you again for your patience and support.
Looking forward to your reply.

Best regards,
Reolink Support Team—Season

 
 

@joseph_1979 Yes shure Thanks. Joseph now today there is on Reolink web site new windows client version 8.17.6 can I install or there is always the directory problem as far as cornerned virus? Thanks in advance

@joseph_1979 Thank you Joseph I Know what you say. You are a very good person ;.)

@joseph_1979 Dear Joseph and @Reolink-Daisy new email:

Dear Season, I don't know if they teach you to be so repetitive and boring, but more than the technical service it seems to me that I'm talking to robots. Of course the signal can be seen from both the Windows client and the Android app, but instead of asking useless questions, where did I buy it etc... you should all think that on the other side of the screen there is one of the many Reolink customers who thanks to their purchases pays the salaries of you, Daisy and all the employees and owners of Reolink. You don't need to have 10 degrees to do a simple test, even a capable child could do it. Just take a Track Mix Wifi, load the latest firmware version, from September 5th, put a router at a distance of 4 meters from the camera and check the signal level. Then load the November 2023 version 3.0.0.2769_23100901 and you can see if the signal is the same or not. I've been fighting and sending dozens of emails with no results since the beginning of August! But all these tests that we users actually do, you should do them, not us! Pay good engineers and the results will be seen and you will have fewer problems with firmware software etc.. I want results and not more useless and repetitive questions. Was I clear? I hope so.
Kind regards
 
Da: Season (Reolink Support Team)
Inviato: mercoledì 18 settembre 2024 06:03
A: Marco
Oggetto: [Reolink] Re: New Track Mix WiFI firmware bug

##- Digita la risposta sopra questa riga -##
Your request has been updated. To add additional comments, reply to this email:
Season
18 set 2024, 12:02 GMT+8
Dear Marco，
 
This is Season from the Reolink Senior Support Team. 
 
Sorry for the inconvenience caused. We will try our best to help you fix the issue. Could you please provide the below information to better confirm first?
1.     How did you find the camera's signal is not working well with the newer firmware version, do you mean you find it via this icon?
2.     Or it will drop the connection often and shows connection failed via the phone APP and PC Client? 
3.     If your camera bought from Amazon or reolink.com? Please advise your camera's order number/invoice.How to Find My Order ID?

Thanks for your patience and understanding in advance!
Looking forward to your reply!

Best Regards,
Reolink Support Team –Season
 
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