Posts made by Mamymam2013_465350299701478

@joseph_1979 @Reolink-Alyson There's no doubt about it! Superficiality, a total lack of professionalism and politeness, are the qualities that distinguish Reolink.

@big_ted Very very sad!...

@big_ted As always, you have to complain, complain, insist, insist, insist, and then they update the page very slowly and annoyingly. I'm sure many firmware updates should be published and the page content updated, but it's better not to bother and leave them on their servers. Pure MADNESS!

@joseph_1979 @big_ted https://reolink.com/lp/professional-series/?utm_source=constantcontact&utm_medium=newsletter&utm_campaign=Prosmb813 Just arrived from Reolink. Now they advertise pro cameras, but without any demo videos, without anything that can truly demonstrate the quality and, above all, the AI technology they feature. Now, I ask, is it possible that everything they do is done so superficially? They talk about the pro series, but they act like beginners. The president of Reolink, in addition to counting the money, the proceeds from our purchases, should be more humble and attentive and come and read what we write. Reolink is very closed to any kind of dialogue, they feel like gods.

@big_ted You're absolutely right! No more buggy software and firmware, but above all, they need to understand that if they implemented both properly, the problems would drastically decrease and their image would improve. Unfortunately, they're so superficial and lazy that they don't even keep their website updated. The latest client version is from May. Those were the good old days when Fiona was around! She was really good!

@joseph_1979 Hi Buddy, actual version is 8.19.6.0 or is changed?. Don't works good again, correct?

@big_ted Frankly, I find Reolink's absurd logic incomprehensible. They've patched the Windows client a bit, but still left the flawed version. The May version is still available on the website. So, what can we do to miraculously release a working version?

@joseph_1979 It definitely seems like they revel in making endless mistakes. You report that the client isn't working and has serious problems, and they release another version that fixes one thing but leaves the other issues intact. It seems like a company run by kids playing around, not a properly managed company that cares about the customer, who is the one who gives them their money. Let me give you another example of Reolink's absurd way of thinking. I recently purchased 2 new E1 zoom 4k IPC_NT14NA48MPSD6 and every time the camera maintenance program starts automatically every week, upon reboot, the camera is not focused. I reported the problem to support but they told me the usual bullshit and the usual stupid and useless tests to do, and the only solution they suggested I try disabling the autofocus in the settings in the system menu - maintenance. Now I say I'm reporting a problem to you which is actually an old bug that has always affected all the latest series of the E1 Zoom and instead of apologizing and working in no time and releasing a corrective firmware, what do you do? Nothing. Always very long waiting times and mostly obvious and idiotic responses. I don't know if any of you have tested or are testing the new pro series, because I'd be curious to know how they go. In my opinion, but I could be wrong, I think the problems encountered will be more or less the same.

@joseph_1979 Exactly, Joseph, one day, but whatever the problem, they can't always be solved; it takes months, sometimes years, and so I'm not just talking about clients, but also apps and firmware. In fact, it seems like they're aiming for the Oscar for poor performances and customer losses. This is evidenced by the fact that here where we write, no one from the company posts, putting their face forward and personally responding to problems and legitimate customer complaints.

@joseph_1979 We all make mistakes, but despite an initial report that the client was terrible and malfunctioning, what does Reolink do? They modify the fonts and change the version number. There are only two possibilities. Either the developers are crazy, or they're just incompetent idiots.

@mamymam2013_465350299701478 Really. After I downgraded to 8.18.12 I was never prompted to upgrade. Let see if it happens to me in the following days.

Now I have downgraded to 8.18.12

@user_927354354163955_927354354163955 It's TRUE!!!!!!!!!!!!

@joseph_1979 This is pure madness! Even though I hadn't enabled automatic updates, the Windows client automatically updated to version 8.19.5.

@joseph_1979 I have no idea if it's a revised or corrected version, but a few minutes ago, if you search for a new version from the Windows client, it shows it's available and if you proceed, it downloads it. If it's changed and fixed the bugs, that's great, but if it's the faulty one full of bugs and problems, I wonder who the crazy person is who made it available online.

@joseph_1979 You and I are always on the same wavelength

@big_ted @joseph_1979 I ask myself, how can anyone want to launch and sell professional products if the client doesn't support them or creates problems? Do they want to continue having the client apps and firmware managed by underpaid, inexperienced amateurs? I'd say it's a terrible image, and they certainly don't gain any reputation. Are we hoping for a new version? Christmas isn't that far away.

@joseph_1979 Thanks is not the sam cam . This is the new cam: https://reolink.com/it/product/e1-zoom/

@joseph_1979 Hi Buddy, but you have a special firmware version for E1 Zoom 4k or is the same that Reolink has put on website IPC_NT14NA48MPSD6v3.2.0.4741_2503281992? Thanks in advance

@joseph_1979 Hi Buddy, what's new? Reolink never changes. Now they've also announced the Pro series and the Pro software that manages these cameras, and if the design system is the same, help! They haven't understood that they need to stop releasing broken and sloppy software and firmware. I just bought the new E1 Zoom 4K and the date and time fonts are ugly and huge. When the camera performs the scheduled maintenance reboot, when it restarts, the camera is out of focus (an old bug in all the E1 Zoom releases they've made). Then after some firmware, they fixed it. The tracking isn't very responsive. Now I say instead of repeating the same errors and bugs over and over again, couldn't they just sell the new products with properly written firmware right from the start?

As always Reolink works badly. If you own this camera if you do a client or app check for the availability of the new firmware you will find it. Why does not reolink publish it?