Posts made by Mamymam2013_465350299701478

@joseph_1979 @KimchiGUN @House_932249889984747 For the moment, and for me, they must change the name of the brand from Reolink to Reolshit

@joseph_1979 @big_ted I report here the useless conversation I had via email with the useless and incapable technical assistance

27 mar 2025, 21:51 GMT+8
I just discovered that both the Rlc-511wa with firmware version v3.1.0.4381_2411301864 and the e1 zoom hardware version IPC_566SD664M5MP and latest firmware v3.1.0.4417_2412122178 the notification sounds are not emitted as for other cameras from the speaker that manages the hands-free of the cell phone, but very slightly only from the speaker that is used in a normal call by placing the ear. Making rollback for RLC-511wa I have lost Animal AI Recognition feature added and for e1-zoom new function Crying Sound Detection and privacy mode added. Also, on latest windows client Crying Sound Detection and privacy mode added are not present in the program. Also, Rlc-511wa wifi bar signal is very low. Please avoid listing the usual useless stupid tests to do because I know them all and they are useless. Instead, inform the right people so that they can solve these serious problems. I paid for the cameras and they must work correctly, and if faulty firmware is released it is certainly not my fault. Don't make fun of me as usual, but solve it, thanks.
 
Kindly Regards

JL
29 mar 2025, 00:47 GMT+8
Dear Marco,

Thank you for contacting Reolink! This is Gary from Reolink Support Team. I apologize for the inconvenience you're experiencing with your RLC-511WA and E1 Zoom cameras. I understand your frustration, and I assure you that we take your concerns seriously. Let me address the issues you've reported:

We kindly request that you provide the following details to enhance our understanding of the situation: 
 
1. The specific model of your mobile phone that is experiencing the notification sound problem. 
 
2. The version of the Reolink app currently installed on your device. 
 
3. The version of the Reolink Client you are using on your Windows system. We appreciate your understanding as we strive to resolve these matters. We will keep you informed about our progress and any potential solutions.
 
4. We strongly advise updating the cameras once more. Keeping your Reolink devices current with the latest firmware is essential for achieving optimal performance, accessing enhanced features, and ensuring security improvements.

Thank you for your kind understanding and looking forward to your reply.
Have a nice day.
 
Best Regards,
Reolink Support Team-Gary
 
Marco
29 mar 2025, 00:54 GMT+8
I don’t want as always lost time . I have made firmware rollback on the two camera and push notification now work again. End of transmission 

JL
29 mar 2025, 01:40 GMT+8
Dear Marco,
 
Thanks for your kind reply.
 
I am glad to hear that you were able to resolve the issue on your own and that the push notifications for the cameras are operational again! It's always great when users can find solutions independently. If you ever have more questions or run into any other concerns in the future, please don't hesitate to reach out to us. We're always here to help.
 
Kindly let me know if there are any further inquiries or issues that need to be resolved, or if I may proceed with closing the ticket.
 
Thanks for your cooperation and patience.
Have a nice day.
 
Best Regards,
Reolink Support Team-Gary
 
 Marco
29 mar 2025, 01:52 GMT+8
I wonder if you read the emails or not. The latest versions have buggy firmware and to solve it I had to give up new features of both the e1-zoom and the Rlc-511wa. From how he answers me with extreme superficiality I understand that in Reolink they only hire incompetent people because his duty would be to report these problems to the right people. If Reolink continues like this it will lose a lot of customers and there is a lot of competition on the market.
 
JL
29 mar 2025, 06:37 GMT+8
Dear Marco,
 
Thanks for your kind reply.
 
 We deeply regret that we fell short of meeting your expectations in this regard.
 
We understand your frustration and disappointment with our customer support, and we take this matter very seriously. 
 
While we regret the inconvenience you've encountered, we're pleased to hear that you were able to resolve the issue on your own. However, we acknowledge that your journey with our brand hasn't been smooth, and we want to assure you that we are working diligently to enhance our customer support processes to prevent such delays in the future.
 
Should you have any further questions, or concerns, or require assistance in the future, please don't hesitate to reach out to us. 
Once again, we apologize for the inconvenience you've faced, and we appreciate your understanding as we work to improve our services.
 
Thank you for your patience and for giving us the opportunity to assist you.
Have a nice day.
 
Best Regards,
Reolink Support Team-Gary

Listen to me JL of these stupid and useless copy and paste received from what should be technical assistance equal to this, I have plenty to sell and I don't know what to do with them. I can send you the same sentences that you copy and paste that other colleagues of yours have already sent me. Advise your bosses that they must have more imagination because when users talk to each other and in forums the truth always comes out and if the sentences are always the same Reolink just makes a bad impression and that's it. I thank you for not having done anything as always (apart from a few rare exceptions from some other agents) but this is the poor quality standard of Reolink.

@joseph_1979 Thanks but he only manner to hear again push notification "firmware rollback" 2 days ago I have written to reolink support but 0 replies

@joseph_1979 Hi friend, rollback done. Futures lost but now notifications sounds they work perfetcly again.

@joseph_1979 Just sent an email to Reolink support
I just discovered that both the Rlc-511wa with firmware version v3.1.0.4381_2411301864 and the e1 zoom hardware version IPC_566SD664M5MP and latest firmware v3.1.0.4417_2412122178 the notification sounds are not emitted as for other cameras from the speaker that manages the hands-free of the cell phone, but very slightly only from the speaker that is used in a normal call by placing the ear. Making rollback for RLC-511wa I have lost Animal AI Recognition feature added and for e1-zoom new function Crying Sound Detection and privacy mode added. Also, on latest windows client Crying Sound Detection and privacy mode added are not present in the program. Also, Rlc-511wa wifi bar signal is very low. Please avoid listing the usual useless stupid tests to do because I know them all and they are useless. Instead, inform the right people so that they can solve these serious problems. I paid for the cameras and they must work correctly, and if faulty firmware is released it is certainly not my fault. Don't make fun of me as usual, but solve it, thanks.
 

@joseph_1979 Firmwares rollback? For RLC-511wa I will lost  Animal AI Recognition feature added. Unfortunately no one answered me and no one from Reolink reads. They only care about selling products and making money, but the times of the good precious and capable Fiona now seem to be far away. It is absurd that no one from Reolink reads and takes seriously what is written by their customers/users in the forum!

@joseph_1979 Samsung S20 Ultra 5g

@joseph_1979 Hi Joseph, Reolink's rough firmware builds continue. I just discovered that both the Rlc-511wa with firmware version v3.1.0.4381_2411301864 and the e1 zoom hardware version IPC_566SD664M5MP and latest firmware v3.1.0.4417_2412122178 the notification sounds are not emitted as for other cameras from the speaker that manages the hands-free of the cell phone, but very slightly only from the speaker that is used in a normal call by placing the ear. If you can report to the right person please thank you. Thanks Reolink from bad to worse!

@joseph_1979 Exactly! Bravo!

@joseph_1979 So much so that I also add, always referring to the approximation with which Reolink works, that after the latest firmware update of both the RLC-511WA and the e1 zoom (hardware version IPC_566SD664M5MP) push notifications finally arrive for both cameras in Italian, but the email sent remained in English. But this is nothing new, Reolink always does things by halves

@joseph_1979 I would like to point out that in this version of the client, if you have a latest generation e1 zoom, there is no management of the baby crying sound detection which is present on both the Android and iOS apps. As always, Reolink is approximate, and no new functions have been introduced. It's the usual copy and paste and they already take a lot of time and software versions to make it work. Come on Reolink, don't just earn money, spend some money and pay capable technicians and developers and the results will surely not be lacking!

@joseph_1979 Thanks so much! I will install it

@joseph_1979 Joseph I completely agree with you. It's time to say enough to Reolink that only thinks about making money, but offers barely decent apps and clients if not terrible. Not to mention the firmwares that are equally important, but it would be better if Harry Potter programmed them and we would probably have better results!

@joseph_1979 You're right, I know, but if you really want to know, I don't like this current world.

@joseph_1979 Thanks Joseph your words are right and I fully agree with your answer. The president of Reolink or some manager would do well to read both the forum and the emails that are sent to Reolink. Maybe they would understand something and above all someone from the company would really put their face to it and should necessarily give concrete answers to customers and above all effective and decisive solutions.

@joseph_1979 Usual known problems with Reolink. It's easy to produce and sell new products, but if the firmware is not written properly and also the mac, windows clients, and the ios and android apps should be and instead it is not so. Their cameras have great potential, but most of the time it is unexpressed, because for them it is enough that they work and it does not matter if the customer writes, complains about problems with firmware, hardware, software because they will write you rivers of words via email, fake excuses, but then in reality they will not do anything. For them the only mission is to sell, but if the products are poorly supported then those who purchased will not buy again and the word spreads quickly on the web. Many months have passed and from what I read, there is a new windows client version that also works badly. This means only one thing, entrusting the development to incapable and inexperienced collaborators who do not even thoroughly test the program to correct any problems before releasing it. I find all this simply absurd! Personally, and I'm not the only one, I have Reolink wifi cameras that are a maximum of 6 meters away from the router that has 5 antennas and the signal bar has only one bar, and I have asked Reolink several times to intervene to resolve this problem, but after many months and many, too many emails they have never kept any written promise. With previous firmware the signal bar was at the bottom of the scale. How can you say everything is fine, if then I buy a wifi camera and place it for logistical reasons more than 6 meters away and then it loses the connection, the signal? Reolink, please change course and behave appropriately towards customers who trust you and give you money. The forum itself is old, poorly functioning and full of censorship that does not allow you to write anything. After Fiona, slowly the forum was abandoned to its fate.

@nick_26792935116 @joseph_1979 Hi my friend Joseph is talking about real condition. Latest windows client september 2024, and same month also mac. This is terrible, also some firmware are terrible, low bar signal level. I have written so many times to support, but always promise to me but never change or done nothing

@mamymam2013_465350299701478 Even the freezing of the frames when in Clear mode during playback right? Sure....that's why we work for.....

Yes Friend ! I hope in a new Reolink in 2025 every time they do something is always wrong!

@mamymam2013_465350299701478 Thank you very much Joseph. Happy new year also to you and your family. I don't know the reason of theese two new firmware version for trackimix and 511wa . But the audio problem is present in the android app. As far as I'm concerned I will drink good wine, red, white, rosè, champagne, hoping in a new and better year.

@joseph_1979  Hallo Buddy! Have you seen that there is also a new firmware version for 511wa? Wifi signal better or the same? Thanks.