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As always Reolink works badly. If you own this camera if you do a client or app check for the availability of the new firmware you will find it. Why does not reolink publish it?
@joseph_1979 Joseph I have seen that you have written to me but i don't find your reply. Someone has deleted your post?
@joseph_1979 Joseph it is not like that, if you upload the firmware produced in November 2023 to the trackmix wifi you will find it in the repository you will realize that I am right. These are trivial settings of wifi transmission and reception sensitivity. The problem is that they do not try, they do not test these incompetents.
@joseph_1979 Yes Joseph, but now I'm very very angry:You talk about a problem and in reality those I have listed are multiple. In any case, I am not interested in a refund, and in any case, know that if before, even just one day before the expiration of the 2-year warranty required by European law, Amazon replaces the faulty product with a new one. For you, patience is always needed. No, I do not agree. You deal with security and cameras are needed for this, therefore and now I am very angry: A SERIOUS COMPANY SHOULD IMMEDIATELY INTERVENE AND RESOLVE ANY PROBLEM THAT PREVENTS THE CORRECT FUNCTIONALITY OF THE CAMERA!. PAY GOOD PROGRAMMERS AND ENGINEERS WELL AND YOU WILL SEE THE RESULTS IMMEDIATELY. FORGET ABOUT THE INCOMPETENT AND BEGINNERS WHO ONLY CAUSE TROUBLE! JUST THINK THAT THE PROBLEM OF THE LOW WIFI BAR SIGNAL IS FOR BOTH THE RLC-511WA AND THE TRACKMIX WIFI, I HAVE BEEN REPORTING IT FOR MORE THAN A YEAR AND NO ONE HAS EVER DONE ANYTHING. SO HERE IS A DESCRIPTION OF THE NON-SERIOUSNESS OF REOLINK! I ADD THAT BY DOING ROLL BACK ON THE RLC 511-WA I LOST THE ANIMAL RECOGNITION FUNCTION, WHILE ON THE E1 ZOOM I LOST THE DETECTION OF CHILDREN'S CRYING AND PRIVACY FUNCTION. I'LL END HERE BECAUSE SAYING THE WORD REOLINK AGAIN OR WRITING IT MAKES ME NAUSEA. USE YOUR €100 TO DO GOOD AND YOUR CHARITY WILL MAKE SENSE. ##- Digita la risposta sopra questa riga -##Your request has been updated. To add additional comments, reply to this email: Bel 29 apr 2025, 18:45 GMT+8 Dear Marco, We would like to clarify that we truly value your feedback. As previously emphasized, the technical issue you reported has already been escalated to our technical team. Unfortunately, it has not yet been resolved, and we sincerely hope for your understanding and patience during this time. Regarding the refunds for your three orders, please note that this is an additional goodwill gesture from our side. It does not mean that we are dismissing the technical issue you raised. Please kindly be aware that these three orders were placed in 2023. Typically, orders of this age are no longer eligible for refunds. However, to acknowledge the inconvenience you've experienced, we are making an exception in your case. After further internal discussion and in recognition of the significant time and effort you’ve spent on this matter, we have decided to increase the total refund amount to €100. We will also continue to follow up on the resolution of the technical issue. This is the best we could offer as a finical compensation. We hope you could consider it. And if you would like to proceed with this proposal, we will initiate the refund in our next email. Thank you again for your patience and continued support. Best Regards, Reolink Warranty Team-Bel Marco 28 apr 2025, 23:03 GMT+8 As you can see I gave you the chance, but €56 euros are ridiculous for 3 cameras that also work badly because of Reolink itself. Clearly I don't care, but since they are so ungenerous monetarily in covering inconveniences and malfunctions, I will be too. I will write everywhere and tell everywhere on the web that security is a serious thing and that Reolink does not take it seriously because if a firmware that is created by them creates problems, a serious professional company that takes care of its customers solves the problems, it is their duty and certainly does not try to avoid the problem by donating (so to speak) 56 euros. As far as I'm concerned Reolink you are really unserious and ridiculous.
@joseph_1979 Hi Joseph, as you know I'm always fighting for changes, but as you can see just to update the client page that was stuck in September 2024 it took 7 months. The CPU usage is not high, but I have 20 processors because I have an Intel I9 7900x and therefore I am not reliable for this type of test, but anyway here aside from the logo everything is old and needs to be changed. Or they decide to produce toys and no longer cameras which are the heart of security and then the discussion changes. Here aside from you everything is abandoned and towards customers it is truly a lack of courtesy, education and respect.
@big_ted It was just a report nothing else Tedmanr and I think that tagging is not a crime and therefore your outburst was not necessary, also because I reported the new version because you are usually the first to report it and I thought you had missed it. Unfortunately Reolink abandons everyone and only thinks about profits. Until Fiona was there the situation was completely different. In fact Joseph who knows me well, did not respond to me like you. But if as a moderator I cannot tag you, you understand that it is better that you no longer act as a moderator, don't you think?
@joseph_1979 Mission Impossible!
@big_ted @joseph_1979 A new version of the windows client is available today, but it only finds it by checking directly from the client. Big Ted You did not publish the news and the very efficient Reolink (so to speak) is stuck in September 2024. Great, always worse!
@kimchigun Reolink 14 apr 2025, 12:24 GMT+8 I understand that you are forced to answer me like this, but you should tell your bosses that now customers have long and exhausting exchanges of unproductive, useless emails and above all aimed at fooling the customer once again with false promises that Reolink never keeps. If you want, you can send dozens and dozens of emails that I previously sent to Reolink for other problems and they contain your same false promise that not immediately but that in the next firmware releases the senior engineers will take it into account and solve it but then in reality time passes and nothing happens. In fact, in your list the models and relative hardware and firmware versions are not mentioned because you know very well that this email is only to pretend that Reolink is really concerned with solving the problems. I'm sorry but you will soon lose many many customers.Dear Marco, Thank you for continuing to share such detailed feedback and for your persistence in pushing for higher standards — it’s genuinely appreciated. I want to start by acknowledging your frustration. You’re absolutely right that firmware stability and proper cross-platform support should be fundamental, and I understand how disappointing it must be to feel like your time is being wasted repeating the same points. Your experience should never be reduced to a game of passing tickets around, and I hear you loud and clear. You’ve made it very clear that:· The issues began after firmware updates and were resolved by rolling back — that speaks volumes.· The low WiFi signal is consistently present across Android, iOS, and Windows, even with strong routers nearby.· The Windows Client lacks parity with mobile apps, especially in terms of features like Privacy Mode and Crying Sound Detection.All of this points to deeper quality control and prioritization issues on the development side, which absolutely need to be escalated properly — not just acknowledged and shelved. We will compile your feedback and forward it to our R&D team for their reference during future firmware and software development. While we cannot promise immediate changes, feedback like yours plays an important role in shaping product improvements over time. If any further assistance is needed, please do not hesitate to let me know. Have a nice day. Best Regards, Reolink Support Team– Arielle
@kimchigun Thank you for sharing my ideas and answering me. Reolink thinks that clogging up customers' emails with a lot of pleasantries and fake kindness, but that hides great incompetence and unpreparedness of the agents who work on closed schemes with a continuous and exasperating copy and paste. Reolink only thinks about selling, but the competition looms and once you have disappointed and lost customers, then you will never get them back.
The game of passing the support practice from one agent to another is old. What do you think, that I am here wasting time and continuing to write the same things, to another agent for a long time? If you think this you are really crazy! I have given the information for a long time and therefore you just have to solve it, and all the stupid information you ask for has already been given and the tests you list are useless and non-resolving tests. If it were not as I say I would not have solved by rolling back the firmware on both the e1 zoom and the rlc-511wa. The problem of the low wifi signal low bar is present on both the android app and on ios and on windows client and concerns both RLC-511WA and TRACKMIX WIFI. Tell your incompetent firmware developers to carry out tests before releasing the firmware and if I notice that with the router 6 meters away from the camera (router with 5 antennas) the wifi signal is low, all the more reason engineers and developers should notice it, who instead apparently do their job superficially. They are therefore truly incompetent. I have already written all these things and if you had read below (previous emails) you would have found this information, but even those who work in technical support work very, very badly! The Crying Sound Detection and Privacy Mode functions are not included in the windows client. Well, that is also old and to modernise it, it is not enough to change the logo, but it should be renewed and integrated with new functions. take a look at the competition, you could learn something and above all not to lose your customers. ##- Digita la risposta sopra questa riga -##Your request has been updated. To add additional comments, reply to this email: Reolink 11 apr 2025, 16:22 GMT+8 Dear Marco, Thank you for your detailed feedback and for your continued use of Reolink products. My name is Arielle, and I’m a Senior Technical Support Specialist here at Reolink. I’ve carefully reviewed your concerns and would like to personally address each of them to ensure your voice is heard clearly and constructively. Below, I would like to address the issues with you one by one. 1. Push Notification Sound Issue We understand your frustration regarding the push notification sound playing through the earpiece speaker instead of the loudspeaker. At this time, we have not received widespread reports of this issue, which is why we’d like to investigate your case further. To help us better understand and reproduce the problem, could you please provide the following:· The model of your phone· The operating system version (e.g., Android 13 / iOS 17.4)· The version of the Reolink App you are currently using, refer to How to Find out the Version of Reolink AppAdditionally, please double-check the app permissions for Reolink in your phone settings (especially for notifications and sound output). If possible, a short video demonstrating the issue would be extremely helpful for our technical analysis. Once we have this information, we will attempt to reproduce the issue in our lab environment and escalate as needed. 2. WiFi Signal Strength Concerns Regarding the low WiFi signal bars shown on your cameras, we’d like to understand exactly what you're observing. Could you clarify the following:· Do you mean the signal displayed in the app appears low, or have you confirmed actual network performance issues (e.g., lag, disconnection)?· Is the low signal indication present in both the mobile app and the Windows client?· What is the model of the PC you are using, and what version of the Reolink Client is installed? Refer to How to Find out the Version of Reolink Client (New Client)This will help us determine whether the issue is a UI display inconsistency, a signal interpretation error, or a real connectivity issue. 3. Crying Sound Detection & Privacy Mode on Windows Client You are absolutely correct that Crying Sound Detection and Privacy Mode are not currently available on the Reolink Windows client. At present, these features are supported only in the mobile app, and we acknowledge the gap in feature parity. We’ve already forwarded your feedback to our R&D team and will advocate internally to ensure better cross-platform consistency in future updates. Lastly, I sincerely apologize for the repetitive and impersonal responses you've received so far. That’s not the level of support we aim to deliver, and I understand how frustrating it must feel. Please rest assured that your case is now being handled at a senior level, and we are committed to taking it seriously moving forward. Marco, thank you again for your persistence and for holding us to a higher standard. Your feedback helps us improve—not only our products but also the way we support our users. Looking forward to your response so we can continue working on this together. Best Regards, Reolink Support Team– Arielle Marco 9 apr 2025, 16:43 GMT+8 I'm starting to ask myself some serious questions? Can you read? Do you have vision problems? Or on your own initiative you only answer what you want, and in this case it would be serious, because you would only demonstrate that you are not very smart, but above all not intelligent. You always mention the senior support team, but then they do nothing, they are the usual excuses and you only make fun of customers as always. Instead of receiving avalanches, tons of complaints, have the managers read them so instead of having inexperienced and underpaid people develop software and firmware for little money, have those who know how to do it and pay them. The results will not be lacking, rest assured. Furthermore, these problems exist because the releases are released without even testing them as they should be. You don't even mention the Windows client. And you do the same with the track mix wifi I mentioned both with the hardware series and the software version which also has low wifi signal problems for a long time. That one also has many problems, it is old and should be renewed, but above all it is not updated to support the new features recently inserted in some cameras. This obsessive display of kindness to pretend to care about customers does not impress me. In fact, Reolink customers now know very well that you are making fun of them and they are tired. And I have heard many say, as soon as I buy them I will return them or I will never buy Reolink again. Losing customers is a moment, you know?
@joseph_1979 I'm starting to ask myself some serious questions? Can you read? Do you have vision problems? Or on your own initiative you only answer what you want, and in this case it would be serious, because you would only demonstrate that you are not very smart, but above all not intelligent. You always mention the senior support team, but then they do nothing, they are the usual excuses and you only make fun of customers as always. Instead of receiving avalanches, tons of complaints, have the managers read them so instead of having inexperienced and underpaid people develop software and firmware for little money, have those who know how to do it and pay them. The results will not be lacking, rest assured. Furthermore, these problems exist because the releases are released without even testing them as they should be. You don't even mention the Windows client. And you do the same with the track mix wifi I mentioned both with the hardware series and the software version which also has low wifi signal problems for a long time. That one also has many problems, it is old and should be renewed, but above all it is not updated to support the new features recently inserted in some cameras. This obsessive display of kindness to pretend to care about customers does not impress me. In fact, Reolink customers now know very well that you are making fun of them and they are tired. And I have heard many say, as soon as I buy them I will return them or I will never buy Reolink again. Losing customers is a moment, you know? ##- Digita la risposta sopra questa riga -##Your request has been updated. To add additional comments, reply to this email: JL 9 apr 2025, 07:03 GMT+8 Hello Marco, We received your concern about multiple issues with their RLC-511WA and E1 Zoom cameras after firmware updates. I will escalate your concern to our senior support team, and they will help you resolve the concern. If you have more details about the concern, please let us know, and it will help us resolve the concern soon. Your ticket ID is 1035203. Have a nice day! Best Regards, Reolink Support Team-Gary
@joseph_1979 Buddy, I know but i think that if i buy a product and I'm a customer, someone before or later must reply. Products are good, but software and firmware are terrible!
@andreeoren_655196217664283 Don't worry is terrible as always!
@joseph_1979 LATEST NEWS FROM REOLSHITYou always repeat the same things and in vain because I have already done the rollback to the previous firmware a long time ago. I also wrote to you that the Windows client is not updated with the new functions present in the camera, but you ignored this too. Look I'll tell you another thing, even the trackmix wifi hardware IPC_529SD78MP and firmware v3.0.0.4255_2411271222 same problem of low signal wifi bar. But the fact that you tell me that you report and that the development team is working or will work to resolve it are the usual lies that you tell because it is not true. They told me many times but then nothing ever happened. JL 5 apr 2025, 05:48 GMT+8 Thanks for your kind reply. I would like to sincerely apologize for the inconvenience you are currently experiencing with your cameras as a result of the firmware downgrade. I understand how frustrating this situation must be, especially considering that the downgrade has led to the loss of certain key features. I deeply regret that this issue has caused disruption to your use of the cameras and their functionality. Unfortunately, the latest firmware update does not support the notification sounds through the speaker that is responsible for managing the hands-free capabilities of your mobile device. I completely understand how essential this feature is for you, and I want to assure you that we have already brought this matter to the attention of our development team. They are actively working on a solution, and we anticipate that this issue will be addressed and resolved in one of our upcoming firmware updates. In the meantime, to restore the notification sounds functionality, I would recommend reverting to the previous firmware version. This should temporarily resolve the issue while we work on a more permanent fix. Once again, I apologize for the frustration this has caused and appreciate your understanding and patience as we work to improve your experience. Should you have any further concerns or need assistance with the firmware rollback, please do not hesitate to reach out. We are here to help and ensure that your equipment performs at its best. Thanks for your cooperation and patience. Best Regards, Reolink Support Team-Gary Marco 4 apr 2025, 15:57 GMT+8 I think you are doing a terrible job! What I wrote is completely different, but the crazy thing is that you always have my original email available, which you can always reread if you have doubts. Reolink will lose many customers who are tired of being fooled by a terrible, incompetent and non-existent customer service. Anyway, reread and see if what you wrote is the same!Marco 27 mar 2025, 21:51 GMT+8 I just discovered that both the Rlc-511wa with firmware version v3.1.0.4381_2411301864 and the e1 zoom hardware version IPC_566SD664M5MP and latest firmware v3.1.0.4417_2412122178 the notification sounds are not emitted as for other cameras from the speaker that manages the hands-free of the cell phone, but very slightly only from the speaker that is used in a normal call by placing the ear. Making rollback for RLC-511wa I have lost Animal AI Recognition feature added and for e1-zoom new function Crying Sound Detection and privacy mode added. Also, on latest windows client Crying Sound Detection and privacy mode added are not present in the program. Also, Rlc-511wa wifi bar signal is very low. Please avoid listing the usual useless stupid tests to do because I know them all and they are useless. Instead, inform the right people so that they can solve these serious problems. I paid for the cameras and they must work correctly, and if faulty firmware is released it is certainly not my fault. Don't make fun of me as usual, but solve it, thanks.
@joseph_1979 LATEST MESSAGE FROM REOLSHIT SUPPORTDear Marco, I hope everything is going well. We haven't heard from you for a while, and I'm writing to check if you still need help. If you still need help or have more questions, please respond at your earliest convenience. So we can assist you to solve the problem as soon as possible. If everything is sorted out，just inform me to close this ticket, so you won't be bothered. Thank you for your patience and cooperation. Have a great day! Best regards, Reolink Support Team As a reminder, here’s our previous conversation: JL 1 apr 2025, 05:14 GMT+8 Dear Marco, Thanks for your kind reply. I hear your frustration, and I truly understand how disappointing it can be when you're not receiving the kind of support you expect. It’s frustrating to feel like you’re just getting repeated, impersonal responses without a real solution or a sense of progress. Your feedback about the quality of the support and the lack of meaningful help is completely valid, and I can see how it would lead to a negative impression of the company. I really appreciate you taking the time to share your experience and thoughts. It’s clear you’re seeking more thoughtful, personalized assistance, and I’ll be sure to pass along your feedback so that it can be addressed. No one likes feeling like they’re not being listened to, and I genuinely hope future interactions are more helpful and engaging for you. If you require any further assistance, we encourage you to call us back without any hesitation. Thanks for your cooperation and patience. Have a nice day. Best Regards, Reolink Support Team-Gary MY REPLY
@joseph_1979 latest reply From ReolshitJL 1 apr 2025, 05:14 GMT+8 Dear Marco, Thanks for your kind reply. I hear your frustration, and I truly understand how disappointing it can be when you're not receiving the kind of support you expect. It’s frustrating to feel like you’re just getting repeated, impersonal responses without a real solution or a sense of progress. Your feedback about the quality of the support and the lack of meaningful help is completely valid, and I can see how it would lead to a negative impression of the company. I really appreciate you taking the time to share your experience and thoughts. It’s clear you’re seeking more thoughtful, personalized assistance, and I’ll be sure to pass along your feedback so that it can be addressed. No one likes feeling like they’re not being listened to, and I genuinely hope future interactions are more helpful and engaging for you. If you require any further assistance, we encourage you to call us back without any hesitation. Thanks for your cooperation and patience. Have a nice day. Best Regards, Reolink Support Team-Gary
@joseph_1979 @KimchiGUN @House_932249889984747 For the moment, and for me, they must change the name of the brand from Reolink to Reolshit
@joseph_1979 @big_ted I report here the useless conversation I had via email with the useless and incapable technical assistance27 mar 2025, 21:51 GMT+8 I just discovered that both the Rlc-511wa with firmware version v3.1.0.4381_2411301864 and the e1 zoom hardware version IPC_566SD664M5MP and latest firmware v3.1.0.4417_2412122178 the notification sounds are not emitted as for other cameras from the speaker that manages the hands-free of the cell phone, but very slightly only from the speaker that is used in a normal call by placing the ear. Making rollback for RLC-511wa I have lost Animal AI Recognition feature added and for e1-zoom new function Crying Sound Detection and privacy mode added. Also, on latest windows client Crying Sound Detection and privacy mode added are not present in the program. Also, Rlc-511wa wifi bar signal is very low. Please avoid listing the usual useless stupid tests to do because I know them all and they are useless. Instead, inform the right people so that they can solve these serious problems. I paid for the cameras and they must work correctly, and if faulty firmware is released it is certainly not my fault. Don't make fun of me as usual, but solve it, thanks. Kindly RegardsJL 29 mar 2025, 00:47 GMT+8 Dear Marco, Thank you for contacting Reolink! This is Gary from Reolink Support Team. I apologize for the inconvenience you're experiencing with your RLC-511WA and E1 Zoom cameras. I understand your frustration, and I assure you that we take your concerns seriously. Let me address the issues you've reported: We kindly request that you provide the following details to enhance our understanding of the situation: 1. The specific model of your mobile phone that is experiencing the notification sound problem. 2. The version of the Reolink app currently installed on your device. 3. The version of the Reolink Client you are using on your Windows system. We appreciate your understanding as we strive to resolve these matters. We will keep you informed about our progress and any potential solutions. 4. We strongly advise updating the cameras once more. Keeping your Reolink devices current with the latest firmware is essential for achieving optimal performance, accessing enhanced features, and ensuring security improvements. Thank you for your kind understanding and looking forward to your reply. Have a nice day. Best Regards, Reolink Support Team-Gary Marco 29 mar 2025, 00:54 GMT+8 I don’t want as always lost time . I have made firmware rollback on the two camera and push notification now work again. End of transmission JL 29 mar 2025, 01:40 GMT+8 Dear Marco, Thanks for your kind reply. I am glad to hear that you were able to resolve the issue on your own and that the push notifications for the cameras are operational again! It's always great when users can find solutions independently. If you ever have more questions or run into any other concerns in the future, please don't hesitate to reach out to us. We're always here to help. Kindly let me know if there are any further inquiries or issues that need to be resolved, or if I may proceed with closing the ticket. Thanks for your cooperation and patience. Have a nice day. Best Regards, Reolink Support Team-Gary Marco 29 mar 2025, 01:52 GMT+8 I wonder if you read the emails or not. The latest versions have buggy firmware and to solve it I had to give up new features of both the e1-zoom and the Rlc-511wa. From how he answers me with extreme superficiality I understand that in Reolink they only hire incompetent people because his duty would be to report these problems to the right people. If Reolink continues like this it will lose a lot of customers and there is a lot of competition on the market. JL 29 mar 2025, 06:37 GMT+8 Dear Marco, Thanks for your kind reply. We deeply regret that we fell short of meeting your expectations in this regard. We understand your frustration and disappointment with our customer support, and we take this matter very seriously. While we regret the inconvenience you've encountered, we're pleased to hear that you were able to resolve the issue on your own. However, we acknowledge that your journey with our brand hasn't been smooth, and we want to assure you that we are working diligently to enhance our customer support processes to prevent such delays in the future. Should you have any further questions, or concerns, or require assistance in the future, please don't hesitate to reach out to us. Once again, we apologize for the inconvenience you've faced, and we appreciate your understanding as we work to improve our services. Thank you for your patience and for giving us the opportunity to assist you. Have a nice day. Best Regards, Reolink Support Team-GaryListen to me JL of these stupid and useless copy and paste received from what should be technical assistance equal to this, I have plenty to sell and I don't know what to do with them. I can send you the same sentences that you copy and paste that other colleagues of yours have already sent me. Advise your bosses that they must have more imagination because when users talk to each other and in forums the truth always comes out and if the sentences are always the same Reolink just makes a bad impression and that's it. I thank you for not having done anything as always (apart from a few rare exceptions from some other agents) but this is the poor quality standard of Reolink. Today 4 april JL 4 apr 2025, 05:34 GMT+8 Dear Marco, Thanks for your kind reply. I apologize for the difficulties you are encountering with your cameras due to the firmware downgrade, which has unfortunately caused the loss of additional features. Presently, the latest firmware does not facilitate notification sounds from the speaker that manages the hands-free capabilities of your cell phone. We have submitted the issue related to the latest firmware to our developers for resolution in upcoming updates. In the interim, I recommend using the previous firmware version (v3.1.0.1643_2402218998) to restore the notification sounds. Thanks for your cooperation and patience. Best Regards, Reolink Support Team-Gary My reply I think you are doing a terrible job! What I wrote is completely different, but the crazy thing is that you always have my original email available, which you can always reread if you have doubts. Reolink will lose many customers who are tired of being fooled by a terrible, incompetent and non-existent customer service. Anyway, reread and see if what you wrote is the same!Marco 27 mar 2025, 21:51 GMT+8 I just discovered that both the Rlc-511wa with firmware version v3.1.0.4381_2411301864 and the e1 zoom hardware version IPC_566SD664M5MP and latest firmware v3.1.0.4417_2412122178 the notification sounds are not emitted as for other cameras from the speaker that manages the hands-free of the cell phone, but very slightly only from the speaker that is used in a normal call by placing the ear. Making rollback for RLC-511wa I have lost Animal AI Recognition feature added and for e1-zoom new function Crying Sound Detection and privacy mode added. Also, on latest windows client Crying Sound Detection and privacy mode added are not present in the program. Also, Rlc-511wa wifi bar signal is very low. Please avoid listing the usual useless stupid tests to do because I know them all and they are useless. Instead, inform the right people so that they can solve these serious problems. I paid for the cameras and they must work correctly, and if faulty firmware is released it is certainly not my fault. Don't make fun of me as usual, but solve it, thanks.
@joseph_1979 Thanks but he only manner to hear again push notification "firmware rollback" 2 days ago I have written to reolink support but 0 replies
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