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@mamymam2013_465350299701478 If you are using UID to connect you must go through Reolink servers which will limit your bandwidth and may force fluent stream. I bypa*sed Reolink servers by switching off UID and using the DDNS service feature in my router to directly connect to the cameras.
Thank you , very much for your reply, but in other version of the windows client was possible choose the quality and then stay on memory of the client when you change camera, and not only if camera stay on the same network. DDNS? A tutorial will be a good idea.
@mrmoorey On my notebook I have seen a slight improvement. But yes it is not as in v8.12.1. They have changed something in their player.
Thank you Joseph.I did a test and installed the new version on a laptop. And they call this quality improvement? But where? The standard low setting is terrible even on a small laptop screen. I have been a Reolink customer for 2 years and in the beginning Fiona and others intervened and listened to customers' suggestions and complaints. Not now. But how can anyone who tests the program think that those who have multiple cameras spend their time correcting the live quality every time they check another camera if it is not present on the same network? This is pure madness! I don't think that inserting this choice is so problematic because in old posts it was actually written as a correction and the choice with subsequent memorization of the quality type was inserted in more than one version of the Windows client. So why go back? Listen to your customers and stop doing your own thing! I'm tired of writing emails to support and in exchange receiving the usual and useless false promise to report to the developers, which is just a joke. Reolink wake up, listen to customers, thank you!
@joseph_1979 Hi Joseph and thank you for your reply. But really improved quality or not on clear mode?
New Windows client is available V8.14.2. Have only seen listed as bug fixes and improvements to user experience.
The fear of updating arises from the fact that the versions almost always get worse rather than better. In any case, it would be useful to publish the list of fixed bugs and improvements and changes. You can't play heads or tails every time a new version comes out, then cross your fingers and hope it goes well. I have written many times to make suggestions and propose changes, but I believe that the only thing that interests Reolink is only the business, the rest doesn't matter. Meanwhile, the live preview quality is terrible and to have decent quality you have to change it every time for every camera except those in the same network, and when you have a few cameras this is frustrating and demanding. To say how closed-minded and stubborn they are in Reolink, this is demonstrated by the fact that they do not leave the customer free to decide what type of quality they want rather than imposing it as they do now. I'm like Giuseppe and for the moment I don't want to be a beta tester for the umpteenth time and I'm waiting for someone to try the version and tell us how it goes.
@joseph_1979 Hi Joseph 8.14.0 installed on 2 pc one windows 10, another with windows 11. For the moment works great and no issue with control icons.
@joseph_1979 Thank you. I will await before install it.
@joseph_1979 Joseph, thank you. I hope that sooner or later they will be convinced that it is right to include this quality choice option. If you can, you who have direct contacts, ask again, or at least we can open a post where those who want this option vote for it and perhaps then Reolink will be forced to comply. You didn't tell me the reason why you recommended version 8.11 but advised against version 8.14 for the moment. You told me about an icon problem, but I didn't understand.
@mamymam2013_465350299701478 Penso di si ma che cosa puo' far!! I am on v8.12.1 and working fine for me. But I saw people who reverted to v8.11.0 which seems to be more stable. Note that 8.8.4 is a 32 bit client and Reolink are no longer compiling their client for 32bit OS.
Hi Joseph, now following your advice I am trying the v8.11.0 version exactly as you recommended. Unfortunately, based on their choice, the low quality of vision can be changed, but it does not remain stored unless the camera is on the same network. In any case Reolink should think that many users like me have a 28 inch 4k monitor and the low quality on a professional monitor of this type is terrible. I understand that they want to eliminate any slowdowns or problems, but allowing the user to choose and possibly change it to his liking should not be a problem for Reolink to insert this setting. Yesterday I did not understand that problem you refer to the new version of the Windows client that Reolink has published, but did not report.What to say, excellent products, but poor software. Imagine that to have an updated firmware (a 511wa) I had to write to support because they themselves told me they were sorry because often what is available for download is not always updated on the site as it should be.
@joseph_1979 I know that is a 32 bit client but is only one stable where I can choose kind of quality stream, and then client memorize it. Other version each cam you must change and don't stay on memory. I don't knoe why Reolink must decide for me! Other new version I have test it but has always the problem of can't choose quality strem and also receive signal of the cam is not immediatly. So much people write about it but Reolink don't solve.
@joseph_1979 Thank you. But Reolink never test before publish. I'm a litte tired. I use 8.8.4 because each new version is always a disaster! On Android app you see immediatly the cam, but not on windows client. Reolink must solve also this.
@joseph_1979 In windows client is possible email setup menu in italian is "Nome mittente" in english i think Name of the sender or similary. I have seen also that today is disposable new windows client version 8.14.0. Do you have test it?Kindly RegardsMarco
I discovered 2 bugs on the android application. The first concerns the email sending setting. The sender name field is not present (very important if you have multiple cameras to better distinguish the emails received) and the other is the impossibility of deleting the timelapse from the appropriate section of the app. The only system that works is formatting the micro SD. My app version is 184.108.40.206.2023
@reolinkshayla I discovered 2 bugs on the android application. The first concerns the email sending setting. The sender name field is not present (very important if you have multiple cameras to better distinguish the emails received) and the other is the impossibility of deleting the timelapse from the appropriate section of the app. The only system that works is formatting the micro SD. My app version is 220.127.116.11.2023
@joseph_1979 Yes I know but last client windows is terrible. Direct x is old . I hope that will change and choose quality will be possible, also because why Reolink must be choose in this irrespective manner. Thnak you Joseph
@joseph_1979 Thank you . Just bought Trackmix. Now after tried all client windows version (I use always 8.8.4 where i can choose stream quality and program keep this information on memory) I hope that Reolink will produce a new client that will works perfectly.
@user_748557889581266_748557889581266 Hi, thanks for your reply. Yes, it is actually difficult to choose. I haven't tried track mix wifi, but it seems like a high-performance and robust camera. The e1 outdoor pro despite the excellent quality and videos I've seen, if you compare it with track mix it seems more like a plastic toy. Of course, if an advanced version of Track Mix came out with WiFi 6 it would be the best. I haven't found any news on this from Reolink. In any case, waiting means delaying the installation, and therefore either I will do this or I will have to decide between the two. At the moment no one has reviewed the e1 outdoor pro on Amazon.
@myreolink_533265780207845 Outside a large terrace, high quality video surveillance.
I'm undecided between a track mix wifi and the new e1 outdoor pro wifi6. I haven't found any reviews yet about the e1 outdoor pro. The track mix is not wifi 6 the other one is. Of course if a track mix wifi 6 version came out it wouldn't be bad. What do you think? I await your opinions. Thank you
Please, the next version of the Windows client, in addition to being perfectly functional, I hope that you finally decide to implement the choice of live view quality and that this remains stored and not as happens now which always switches to low. I hope because despite the countless requests and reports from Reolink customers, you don't seem to care about these requests. I don't think it's difficult, in this way the choice of the type of quality will be up to the customer and not, as happens now, a choice imposed by Reolink.Thanks in advanceKindly RegardsMarco
Good morning, I hope that after countless disastrous versions of the Windows client, I am stuck at 8.8.4, after having installed and uninstalled the new versions, you have finally decided to release a new version that works perfectly with all the cameras, both the new ones and the old ones and without having to install direct x which even Microsoft abandoned some time ago. Viewing the cameras from the iOS and Android app is fast while from the Windows client it is slow and the cameras take longer to connect. Let's hope this happens soon.
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