Posts made by big_ted

@brotherofaduck_679839832957675
Also email that to support. More people that send that through more likely it is to happen.

@reolink-oskar Its great to see more cameras supporting WIFI-6

@luke_537322793328769
The firmware update log should let you know what changes are included. I wouldnt have thought they would have removed time lapse, and normally there shouldnt be anything removed unless its stated in the update details. 'Normally'...

@chopstix_887064913674433 Also see if adjusting the anti-flicker settings works. I had a similiar issue previously that this caused this issue, unsure why though.

@user_711725607157890_711725607157890
I have the black battery now, everything works fine, no issue including vehicle detection.
my previous black POE doorbell had people detection fine, but mine wasnt in an area to detect anything else.
There can be hardware, software limitations or even a combination for each feature to roll out.
The black wifi with the latest firmware has vehicle detection, but being a doorbell, may not have as long detection range
as other cameras.
Overall i have no issue with any of my cameras, and I have over 15 running at present of a range of models.
Ensure your camera is updated to the latest firmware, but also make sure its the right firmware as there is differences based on hardware, or if connected to the HVR/HUB.

@westhaven-tcotu_847788504817806
I can only see package detection in the app, not on the windows client too and it does work. I have doorbell battery though.
Also confirm with support you have the right firmware as there was an issue with some people putting the wrong doorbell firmware on.
one was a standalone and one I believe for hub/HVR connected.

@haleyeah64_520713375768739
Forward your requests to the Reolink support email. They will then pass onto those who make these decisions as they generally dont read requests on here.

@mrg_694442579841256 email your request to support.

@arguello-s-home_248197065830566
Please pass this on the Reolink support. support (at)reolink.com

@arguello-s-home_248197065830566
Email support and they can send out the newest version for your camera.
Sometimes a newer version number is released although is the same as a previous, so they dont update. Unsure why though.

@heinerengelhardt
Also send your request to the Reolink support.

@megiddo_104203925459117 Please also send a email to reolink support. Hopefuly it is a simple fix.

A long shot also, download the K-lite codec pack. I have had success in the past with video issues by updating the codecs, even though they are included in the client.
www(dot)codecguide(dot)com

@tomsreolink
have you tried the usual suspects? turn off hardware decoding? updated directX ? GPU drivers updated?
I havent had any issues with any of these versions but usually there is a reason so hopefully one of these will help.
Direct X: https://support.reolink.com/hc/en-us/articles/21691244927897-How-to-Download-and-Install-DirectX-Jun2010-Redist-exe/?_gl=1*1eziat8*_ga*MTQ2Nzk5NTUyNS4xNzIwOTg3NTI3*_ga_KMVBVF6ES5*MTcyNjg2MDkxMS44Ny4xLjE3MjY4NjExNjQuMC4wLjA.

@reolink-daisy Package detection should definantly be on the black model. Fingers crossed it is available soon...

@tomsreolink
Im gradually including links to all the downloadable versions in this post.
https://community.reolink.com/topic/14683/client-update

@68stang68_544055926653136
Please pass this feedback onto support support at reolink.com
more feedback they get more likely they will address their customers concerns...

https://community.reolink.com/topic/14683/client-update

For anyone wanting previous versions of a manual link to this PC update

@joseph_1979
It is crazy that simple things like this are not being actioned specially when they are trying to promote the quality of Reolink software.
Every update I keep reporting it like most other people. Its just such a simple thing but a bad look!

For those needing older PC versions, Ill try post a few download links here so anyone can refer back:
V8.17.5 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.17.5_0.exe
V8.16.8 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.16.8_0.exe
V8.15.7 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.15.7.exe
V8.14.2 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.14.2.exe
V8.11.0 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.11.0.exe

https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions/?_gl=1*1y5h58x*_ga*MTQ2Nzk5NTUyNS4xNzIwOTg3NTI3*_ga_KMVBVF6ES5*MTcyNTk5NzU5My42My4xLjE3MjU5OTg0OTQuMC4wLjA.