Posts made by big_ted

@sparker_825114123485429 Was advised a new Mac client is about to be released, hopefully without the new bugs.

@mamymam2013_465350299701478
yes, and thats only there because i lodged a complaint and got it updated...

@mamymam2013_465350299701478
unfortunantly lots of companies go down this path, start with a great innovation and then turn to cost cutting and reduction in service quality. They still make a profit but never realise if they tried a little bit harder it could be so much better.
I have been advised there will be more on the professional series soon, but my guess will be great hardware with a sub standard software rollout... sadly.

@issom
I have been following up with support and have been advised a new Mac client is being released soon. That being said with all the bugs being introduced into the PC client, hopefully this is still a good thing...

@mamymam2013_465350299701478 v8.19.6 is out and did fix some issues, havent checked all the problems they created, but fonts and sound on playback have been fixed.
The lack of quality testing on their software is really bringing them down. They need to remember that tech products are really only as good as the software and the do really need to change their process because there is no excuse these days to continually release faulty software.

@user_782828081017023_782828081017023
a lot of updates will not show in the app as it is for you. Best thing to do is email support, provide the UID number and they will push the update out for battery cams, or email the firmware for POE/Powered cams. I check with support every few months for each cam because of this. Maybe, just maybe one date the update function in the app will work correctly.
Also some camera models have a varity of hardware versions and different firmware will apply for each hardware version

@joseph_1979
and sound is back in playback mode.
Progress, but really not good enough.

@mamymam2013_465350299701478
Im pretty sure the version that attempts to auto update in the client is the faulty version. Support said they are trying to fix the issues and release a new version so dont think has happened yet

So my reply from support:
The update v8.19 for the Reolink Windows Client is mainly used to be compatible with Reolink professional series, like the camera model RP-PCB8M. And it fixed the wrong text/explanation for the "Record audio" option, as this option applies to the recording feature only for some of the models.

Hopefully a new version will get released without the bugs/problems created with this version too.
For the Mac people, I have been advised a new Mac version is due to be released shortly too.

@joseph_1979
Have sent feedback on this version too with some of the issues. Will see what support says.

New PC client was release V8.19.5
Have added to download list- https://community.reolink.com/topic/14683/client-update?post_id=35041&_=1754201931382
I have also request a change log for what has updated.

@bristol-bostons_359629109846183
If the cameras are still configured to connect to the old wifi network, setup the new router/modem with the exact same wifi name and password, the cameras should then just reconnect.
If they have been reset, then I believe you will still need to go through the setup process.

@user_967761955217576_967761955217576
if smart detection is all setup with correct sensitivity, make sure the firmware is the latest which I would email support as sometimes the website isnt showing the latest version.
also check that for people detection it is turned on in the recording schedule.

@reolink-alyson
looks great.
It would also be fantastic if this could be used to support non battery cams in the event of a power outage.

@reolink-alyson Congrats to the winners

@reolink-alyson
These certainly have been great cameras. Only thing I wish they had was continuous recording and IR night vision.

@peteintas_654598748397683
Email support each month reminding them it is requested. I do this for anything I have requested until it is done.
More that do it, more Reolink will realise a new Mac client is needed.

@user_892968208818306_892968208818306
Support for some cameras get added in with particular versions.
Maybe worth emailing support to confirm to oldest version compatible with this camera.

Also thankyou for an actual update with the changes included - https://support.reolink.com/hc/en-us/articles/29389287899545-Reolink-App-Latest-Version-Released/?_gl=1*12m8qje*_ga*MTEyNTYxMzk0LjE3MjkzODkyNzE.*_ga_KMVBVF6ES5*czE3NDkxNTQ0NjYkbzE5OSRnMSR0MTc0OTE1NDgxOCRqMjUkbDAkaDA.

Maybe not always needed to this detail, but every update should have the change list included, whether it is an app, software or firmware.

No issues so far on a Galaxy s24 ultra with Android 15.

@denis-kurtini_182280131903643
what version firmware do you have?
you can email support and they will send out the newest update to the camera.