Posts made by big_ted

@mt_690852594073815 and more people who do the same, more likely Reolink will add to their priority list.

Make sure you also email your requests to support(at)reolink.com
msot of the Devs dont monitor the forums

@joseph_1979 on a positive note, I finally got the website updated with the latest version. Finally someone at support that got it done.

@user_915128954822865_915128954822865
also send your request through to Reolink support
support at reolink.com

For PC Client version V8.18.12. support advised the below changes and no specific fixes:

• This version has very minor changes. The basic functions have not been modified, only some known bugs have been fixed.

@mamymam2013_465350299701478 I have no issue with you tagging me, specially since I didnt know about the update until you mentioned it, so thankyou, nor was I calling you out. Im more calling out as a reminder to everyone on the community forum to stay civil and that the moderators dont work for Reolink. It has happened in the past where moderators were targeted for things they have no control over. But that being said, we are all trying to make sure Reolink stays customer focused over profits although it doesnt appear they are at the moment. Hopefully if everyone keeps working together, Reolink will listen.

@reolink-oskar survey done

I think everyone needs to realise, @joseph_1979 and myself, DO NOT WORK FOR REOLINK!. We are moderators, we are trying to help others, we are trying to help make these products better, we reach out to support to get the information that should have already been released so people can make a decision if they want to upgrade or not. Calling us out or names DOES NOT HELP as we are only trying to help!
End Rant...

@mamymam2013_465350299701478
I have now requested a update/change log for this update and as most of us do, re-requested that the website be updated with the latest version.
I dont normally get any early notice of updates, I only post when I do see them. In the case of this update, it was not until I checked the PC client did I get alerted. I dont check everyday!

@swaknight_906877641752711
I have one argus 4 pro doing that, but had only connected it to the hub after the update so wasnt sure.
Raise yours with support, but id say they will say to disconnect and reconnect to the hub. Havent yet tried myself.

For those with a Home Hub, Check your firmware update in the App. V3.3.0.387_25040148 was release for the BASE_WUNNT6NA5 Home Hub. Once again there is no update/change list but I have requested and will post when I hear back.
Initial check appears added support for the Reolink range extender mesh devices.

@pfurrie_352983526531236 Email to support with the hardware version and your current firmware version and they will let you know if a newer firmware exists. Normally they would push it to your camera or email it out

Over the last few weeks, I have been testing the Argus 4 pro cams with the new Home Hub.
I have been using a variety of Reolink cameras over the years such as 4G, WIFI, POE and battery cams. Normally I have individually saved my recordings to an internal SD card and although the NVR’s are great for lots of people, I have never needed one as my cameras are spread out over multiple sites and sd cards have worked well.
When my parcel arrived, I quickly unpacked to get a good look. The Hub itself was small and would easily sit anywhere that can be connected via network cable. Setup was simple and I had the Hub connected to my android apps and PC software in no time. The Home Hub connects to power and to the router via ethernet.
Built in 2.4ghz and 5ghz WIFI works well, although compared to my existing router the range was slightly less but still no complaints with range. Having a dedicated Wi-Fi from the Home Hub to the cameras can help reduce interference and congestion on existing networks.
Adding a camera to the hub was quick and painless and to my surprise, if you need to remove a camera from the Home Hub, it is quick and then a camera is operating solo in no time. Please note that for any cameras with internal storage recordings, I wasn’t able to access while the camera was connected to the Home Hub. That being said, its not really an issue as its so simple to make the camera solo, access any prior recordings and connect back, so really more an FYI than complaint there.  
In the App, the Hub shows as its own device with connected cameras attached, while all other non-connected cams still showing as normal in the App. Settings are easy to access, footage encryption has also been added in case of theft.
Supporting 8 Cameras on the Home Hub, this should be more than enough for the average person. Those needing more can look at the Home Hub Pro, supporting up to 24 cameras. That being said, I am running cameras on the Home Hub and simultaneously individually running other cameras not connected to the Hub, still via the same app, so really no limitation there. This also allows if cameras are connected to range extenders around the property where the Home Hub WIFI may not reach.

Argus 4 Pro.
I have an existing Argus 4 pro standalone camera operating and have been super impressed as a solar/battery cam in its operation and battery run time. Even with all settings and sensitivities at maximum I have never ran the battery flat, even in areas with minimal sunlight coverage.
Colour night vision works well, although without the camera lights or surrounding light, it doesn’t work at night in the area I have been testing it as I need proper IR night vision.
I have added a photo comparison with the camera vs a photo from a Samsung S24 Ultra at the same time in evening light.
Conclusion:
The Home Hub is a fantastic addition to the Reolink range. Its simplicity in setup, discrete appearance makes it suitable for all households regardless of experience. Single point of camera footage backup is great, especially for those who are worried about a particular camera being stolen along with the internal footage. The addition of being able to encrypt recordings is also fantastic, although I haven’t yet put that to the test.
Looking forward to future software updates from Reolink for the Home Hub and how Reolink will further integrate its functionality into its range.

@joseph_1979
haha yeh, i got the same introduction reply asking why I contacted 3 times before we got there lol I have reported this again as unprofessional...

See the change log below for V8.18.10_0:

1. Updated to the new company logo.
2. Added “Decryption Tool", allowing customers to decrypt videos downloaded from the Home Hub.
3. Added the introduction page for using the Home Hub as a Chime when the doorbell is connected to the Home Hub.

Im suspecting that more was changed, but this is all the information provided.

@reolink-oskar As per previous feedback, all firmware and software updates should have a change log/update list, specially when Reolink recommends running the latest versions. Most people WILL NOT update unless they know what has changed as sometimes particular this are removed that they require. Once again, please pass this feedback on as it appears less and less updates include a change log!!!

@mamymam2013_465350299701478
I have also been reporting this change to the support replies. I used to get everything resolved straight away but the last few requests have had terrible replies such as this. All we can do is continue to place feedback and hope that Reolink takes it on board. It really is a bad look for the business.

@qb_6723597436 I dont use Mac, but maybe try turning off the hardware decoding. This used to fix a lot of crashes/ blank screens

@david-a_371159357874379
no but I am waiting on a reply with the changes and will post here when I get them.