Posts made by big_ted

@haleyeah64_520713375768739
Forward your requests to the Reolink support email. They will then pass onto those who make these decisions as they generally dont read requests on here.

@mrg_694442579841256 email your request to support.

@arguello-s-home_248197065830566
Please pass this on the Reolink support. support (at)reolink.com

@arguello-s-home_248197065830566
Email support and they can send out the newest version for your camera.
Sometimes a newer version number is released although is the same as a previous, so they dont update. Unsure why though.

@heinerengelhardt
Also send your request to the Reolink support.

@megiddo_104203925459117 Please also send a email to reolink support. Hopefuly it is a simple fix.

A long shot also, download the K-lite codec pack. I have had success in the past with video issues by updating the codecs, even though they are included in the client.
www(dot)codecguide(dot)com

@tomsreolink
have you tried the usual suspects? turn off hardware decoding? updated directX ? GPU drivers updated?
I havent had any issues with any of these versions but usually there is a reason so hopefully one of these will help.
Direct X: https://support.reolink.com/hc/en-us/articles/21691244927897-How-to-Download-and-Install-DirectX-Jun2010-Redist-exe/?_gl=1*1eziat8*_ga*MTQ2Nzk5NTUyNS4xNzIwOTg3NTI3*_ga_KMVBVF6ES5*MTcyNjg2MDkxMS44Ny4xLjE3MjY4NjExNjQuMC4wLjA.

@reolink-daisy Package detection should definantly be on the black model. Fingers crossed it is available soon...

@tomsreolink
Im gradually including links to all the downloadable versions in this post.
https://community.reolink.com/topic/14683/client-update

@68stang68_544055926653136
Please pass this feedback onto support support at reolink.com
more feedback they get more likely they will address their customers concerns...

https://community.reolink.com/topic/14683/client-update

For anyone wanting previous versions of a manual link to this PC update

@joseph_1979
It is crazy that simple things like this are not being actioned specially when they are trying to promote the quality of Reolink software.
Every update I keep reporting it like most other people. Its just such a simple thing but a bad look!

For those needing older PC versions, Ill try post a few download links here so anyone can refer back:
V8.17.5 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.17.5_0.exe
V8.16.8 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.16.8_0.exe
V8.15.7 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.15.7.exe
V8.14.2 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.14.2.exe
V8.11.0 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.11.0.exe

https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions/?_gl=1*1y5h58x*_ga*MTQ2Nzk5NTUyNS4xNzIwOTg3NTI3*_ga_KMVBVF6ES5*MTcyNTk5NzU5My42My4xLjE3MjU5OTg0OTQuMC4wLjA.

*update* Heres the update firmware.
https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.17.6_0.exe

Appears to be another version now out which may fix: https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.17.5_0.exe

@reolink-daisy
Continuous recording on a battery cam is fantastic.

@reocam_448003255267488
Best option would be to email support and they should be able to send out the updated file.

@reolink-daisy
Some great hardware out/coming out. Still, software improvements are the biggest opportunity for Reolink to improve.

@joseph_1979
yes of course. Software is the biggest opportunity for Reolink.
We can only keep passing on feedback and hope that it eventually is taken on board.