Posts made by big_ted

big_ted

@swaknight_906877641752711
I have one argus 4 pro doing that, but had only connected it to the hub after the update so wasnt sure.
Raise yours with support, but id say they will say to disconnect and reconnect to the hub. Havent yet tried myself.

big_ted

For those with a Home Hub, Check your firmware update in the App. V3.3.0.387_25040148 was release for the BASE_WUNNT6NA5 Home Hub. Once again there is no update/change list but I have requested and will post when I hear back.
Initial check appears added support for the Reolink range extender mesh devices.

big_ted

@pfurrie_352983526531236 Email to support with the hardware version and your current firmware version and they will let you know if a newer firmware exists. Normally they would push it to your camera or email it out

big_ted

big_ted

Over the last few weeks, I have been testing the Argus 4 pro cams with the new Home Hub.
I have been using a variety of Reolink cameras over the years such as 4G, WIFI, POE and battery cams. Normally I have individually saved my recordings to an internal SD card and although the NVR’s are great for lots of people, I have never needed one as my cameras are spread out over multiple sites and sd cards have worked well.
When my parcel arrived, I quickly unpacked to get a good look. The Hub itself was small and would easily sit anywhere that can be connected via network cable. Setup was simple and I had the Hub connected to my android apps and PC software in no time. The Home Hub connects to power and to the router via ethernet.
Built in 2.4ghz and 5ghz WIFI works well, although compared to my existing router the range was slightly less but still no complaints with range. Having a dedicated Wi-Fi from the Home Hub to the cameras can help reduce interference and congestion on existing networks.
Adding a camera to the hub was quick and painless and to my surprise, if you need to remove a camera from the Home Hub, it is quick and then a camera is operating solo in no time. Please note that for any cameras with internal storage recordings, I wasn’t able to access while the camera was connected to the Home Hub. That being said, its not really an issue as its so simple to make the camera solo, access any prior recordings and connect back, so really more an FYI than complaint there.
In the App, the Hub shows as its own device with connected cameras attached, while all other non-connected cams still showing as normal in the App. Settings are easy to access, footage encryption has also been added in case of theft.
Supporting 8 Cameras on the Home Hub, this should be more than enough for the average person. Those needing more can look at the Home Hub Pro, supporting up to 24 cameras. That being said, I am running cameras on the Home Hub and simultaneously individually running other cameras not connected to the Hub, still via the same app, so really no limitation there. This also allows if cameras are connected to range extenders around the property where the Home Hub WIFI may not reach.

Argus 4 Pro.
I have an existing Argus 4 pro standalone camera operating and have been super impressed as a solar/battery cam in its operation and battery run time. Even with all settings and sensitivities at maximum I have never ran the battery flat, even in areas with minimal sunlight coverage.
Colour night vision works well, although without the camera lights or surrounding light, it doesn’t work at night in the area I have been testing it as I need proper IR night vision.
I have added a photo comparison with the camera vs a photo from a Samsung S24 Ultra at the same time in evening light.
Conclusion:
The Home Hub is a fantastic addition to the Reolink range. Its simplicity in setup, discrete appearance makes it suitable for all households regardless of experience. Single point of camera footage backup is great, especially for those who are worried about a particular camera being stolen along with the internal footage. The addition of being able to encrypt recordings is also fantastic, although I haven’t yet put that to the test.
Looking forward to future software updates from Reolink for the Home Hub and how Reolink will further integrate its functionality into its range.

big_ted

@joseph_1979
haha yeh, i got the same introduction reply asking why I contacted 3 times before we got there lol I have reported this again as unprofessional...

big_ted

See the change log below for V8.18.10_0:

Updated to the new company logo.
Added “Decryption Tool", allowing customers to decrypt videos downloaded from the Home Hub.
Added the introduction page for using the Home Hub as a Chime when the doorbell is connected to the Home Hub.

Im suspecting that more was changed, but this is all the information provided.

big_ted

@reolink-oskar As per previous feedback, all firmware and software updates should have a change log/update list, specially when Reolink recommends running the latest versions. Most people WILL NOT update unless they know what has changed as sometimes particular this are removed that they require. Once again, please pass this feedback on as it appears less and less updates include a change log!!!

big_ted

@mamymam2013_465350299701478
I have also been reporting this change to the support replies. I used to get everything resolved straight away but the last few requests have had terrible replies such as this. All we can do is continue to place feedback and hope that Reolink takes it on board. It really is a bad look for the business.

big_ted

@qb_6723597436 I dont use Mac, but maybe try turning off the hardware decoding. This used to fix a lot of crashes/ blank screens

big_ted

@david-a_371159357874379
no but I am waiting on a reply with the changes and will post here when I get them.

big_ted

@joseph_1979
One of my other Argus 4 Pro cams auto updated, otherwise had no idea of the newer version. Support even told me already had the latest. I pushed back and said I had a newer version on another cam and after escalation, they agreed there was infact a newer version. Seems like front line support quality has gone down a bit now.

big_ted

As there is no battery firmware change log listed, here is the current Argos 4 Pro firmware note/changelog for v3.0.0.4322_24112111
This firmware version does not introduce any significant new features but includes RED certification compliance.
Additionally, it optimizes network connectivity for improved stability and performance. While there are no major functional changes, you may notice enhanced reliability in certain network environments.

Not a big change list but may be helpful for anyone updating to this version.

big_ted

For anyone updating their Duo 2 Wifi Firmware, here is the latest changelog as it has been excluded from the website.
Note and What's New for the firmware v3.0.0.4428_2412183304:

Added support for Reolink Cloud service.
Optimized image stitching performance.
Fixed some known bugs.

big_ted

@user_698308791599251_698308791599251
Sadly, they are now only providing limited support for the PC client. Best to keep suggesting to support each few months and hopefully they may reintroduce.

big_ted

@joseph_1979 my sim that was included is only 2gb/month, which has mostly been plenty as accessing it less regulaly than a security camera.
have to say, camera works well although is battery hungry and chews through AA batteries. I havent been able to get rechargeable batteries to work as the 1.2v/1.5v. Yet to try 1.5v rechargeable AS's though, but there is a battery pack and solar panel option coming which will be fantastic. No Wifi so relies on the sim, but can still access the sd card.
There some more updates coming out for the Camovue app and firmware later this month.

big_ted

@brodie Please also report this issue to support(at)reolink.com

big_ted

@flashmagnum forward any suggestions to support @ reolink.com
More people requesting the same features, more likely they will implement.

big_ted

@joseph_1979 The sim I have is monthly, but not sure on what options they will have. My other cams I use yearly, but not from Reolink.

big_ted