Posts made by Chopstix

@lemue_73398283825307 if you are going to mount the Duo 2 in the same manner that you indicated above, I might suggest that you also look into a cover for the Duo 2. The body will have an exposed mounting screw hole on top that can be utilized to attached a visor of sorts. I only suggest this as it will help keep rain/snow/glare off the lenses for improved visibility.

@user_709297619894472_709297619894472 if it were me, I would factory reset the camera and set it up again. If that doesn't work, I would unplug the other AP and see if the behavior persists. What you need to determine is if the camera or the AP is triggering the action.

@hodi_693059887173885 My porch gets direct sun in the afternoon so even with HDR, faces are dark. We have enough lighting out front that the camera stays in color mode all night so I can't really offer comment on the loss of video quality in the evening.

@mitchloveless5_314377601749240 Many of us shar ethe same sentiment. For those if us that have been around since the days of 4:3 CRT televisions, the letterbox effect is nothing new. The ideal solution would be for the app to detect the the wider aspect ratio and adjust for the correct resolution for monitoring. We continue to hope.

@lemue_73398283825307 IP64 rating I would not invert the camera unless you can put a small canopy over it to reduce direct rain/snow. Just my opinion.

@x-frank-x_676899762655279 it is likely M6 x 1 metric.

@holicova-dominika_547052235415690 have you tried rolling back to the previous version of the app just too see if it's an app issue?

@leif_417086768976079 is it shielded from direct weather? (ie. how much rain/snow/temp does it experience). I had a different model with similar issues and discovered that it had taken in some moisture due to it's exposure. After a factory reset AND allowing the camera to dry out, the problems went away. I now better protect that camera from the elements and have had no further issues.

If none of the above helps you, I might suggest t that you open a trouble ticket. Include all troubleshooting steps that you have taken, environmental factors and maybe even an installation location photo.

@walders thank you for the update edit. Sounds like everything has worked out the way you need to it. Cheers.

@elllgroup_211341858595015 Settings (cog icon) --> Device --> Info

@walders I am not aware that the battery door requires a Home Hub. I have a PoE doorbell and it does not. When you initially setup your doorbell as standalone on your own Wi-Fi network, what are the details that led to to contact support? Did you follow the correct steps in the Reolink app?

Let's assume you need to use the Home Hub... If the Home Hub's Wi-Fi is not strong enough to reach your gate (you mentioned extender), you use your home's exiting Wi-Fi instead. To do do, setup your camera as a standalone first and then import it in to Home Hub. From there, you add the Home Hub to Google, not the individual camera.

I can tell you that my experience with Google Home integration with these cameras is dismal. Whether I use standalone cameras or Home Hub Pro connected cameras, I get about 8 seconds of video latency to my Google display. It is useless to the point I have abandoned it. Reolink support has stated that the issue is with my connectivity to the Google servers and there is noting they can do to help me. The camera streams to the Reolink servers, then the Google servers stream it from Reolink, then to your Google display.

@user_924694377779398_924694377779398 Ich benutze Google Übersetzer. Sie sollten die Benachrichtigungen unabhängig voneinander konfigurieren können. Es ist normal, dass Solarbatteriekameras zwar Standby, aber nicht Offline anzeigen. Ist es dieselbe Kamera, mit der das Problem auftritt? Ich frage mich, ob es ein Signalproblem ist. Ich würde vorschlagen, 2,4 GHz statt 5 GHz zu verwenden. 2,4 GHz sollte ein besseres Signal und eine bessere Reichweite haben. Die langsamere Geschwindigkeit von 2,4 GHz sollte keinen Leistungsunterschied bewirken.

@walders_937519280984224 Thank you for adding your update to this issue.

@alkesh_765386509455588 With my previous doorbell camera, they did not offer a wedge so I made one from wood, sealed it and painted it. Worked perfectly for years. A vertical wedge would be quick work with a miter saw and a piece of 2x6.

@denverbenve73 as far as I know, enabling Hybridge mode on the NVR should not have affected your ability to port forward to the NVR as long as your NVR still has the same private IP address 192.168.0.x and your Internet connection IP (public) address has not changed. If your public IP is a dynamic IP address, then you will need to see if your router/CPE supports Dynamic DNS (DDNS) as @joseph_1979 indicated. If it does not, you will need to manually monitor your public IP for changes.

Assuming nothing has changed, check to see if the HTTP/HTTPS access settings in the NVR has remained on. NOTE: You will not be able to access each camera directly via the web browser. Port forwarding does not allow multiple private devices to be forwarded on a single port. Thus, you must still access the cameras via the NVR. Remember that you still have the option of enabling UID and using the Reolink mobile client.

@flarad_910011091763400 you will get drastically more of these false triggers if the IR is on. As noted, you can also use AI detection to tweak sensitivity. In many cases, you will also need to disable alerts for general (non AI detected) motion.

@denverbenve73 if the NVR is in Hybridge mode, you can connect them to the NVR ports.

@joseph_1979 yep yep. I was just curious if there was password-less view only access. Your information paired with my testing confirmed that this is not the case. Thanks brother! Cheers.

@celina_867750978158811 @joseph_1979 yes, MX query resolves to root domain IP address. Full zone file query does show mail<dot> as an A record that resolves the same IP address. I have found over the years that using a FQDN versus root name only can often times solve issues. It doesn't hurt to try.

@denverbenve73 unfortunately, you will have to factory reset the cameras and follow these steps...

1) Remove all the cameras from the NVR settings.
2) Reset all the cameras.
3) Setup the cameras as stand alone (this will allow to to create your own camera passwords).
4) Add your cameras to Google Home.
5) Add your cameras to the NVR.

When you configure the cameras first in the NVR, the NVR sets a private password for each camera. That is why you can not add them to Google Home. By configuring the cameras a standalone first, YOU set the password.