Posts made by Chopstix

@reolink-oskar soooooooo, camera name change because not a mailbox cam any longer?

@user_600965065629823_600965065629823 Wi-Fi signal could have dropped due to environmental interference. Are you using 5GHz? Switch to 2.4GHz. I have mine on 2.4 and speeds are stable. NOTE: Be advised that with mine when I switched to 2.4, I had to factory reset and reconfigure.

@chet_587162280353916 there has been debated discussion if connecting permanently to the USB-C will provide adequate power. The camera will still pull power from the battery, not the house power. House power will feed the battery, the battery will feed the camera.

If you live in a cold climate, the battery will not charge resulting in the same issue you are facing with the solar panel. 3W panels are known not to provide adequate power if you have many daily event triggers. A 6W panel will perform better. This also assumes that you have the panel facing in the correct direction, obtaining 4-6 hours of direct sunlight per day.

I am in SE Michigan. In the winter my Argus PT does not charge due to below 40F temps. About every 3-4 weeks I have to pull the camera down and bring it indoors to charge. This is going to be normal for any solar charged battery camera.

@eduram_186899155153142 as previous suggestions, attempt to reset the camera once again. If that does not resolve the issue, record a video of the behavior and submit to to Reolink Support https://support.reolink.com/requests/

@mannyf_917625001046227 agreed. The lack of a simple click to paint is frustrating. The click-and-drag is not always feasible. As with all of these systems, they have their pros and cons. You just have to determine if Reolink has the features that are most important to you. I have plenty of friends with other brands and they each have their own challenges. Give it a chance.

@joseph_1979 it's a shame because I would have really preferred dome cameras for my application.

@joseph_1979 I had a 2V but found the VFOV too small so I switched to the standard Duo 2. Actually has both a 3V and 2V at first, but both of them got replaced with standard Duo 2.

@reolink_332252861841648 it does not appear to be a crack---too symmetrical. Likely just a cosmetic from the casting mold. It's a service access panel. I removed the screws from one of my cameras (RLC-1240A) and had to pry the plate off as it was also attached with adhesive. There is no reason to attempt removal yourself.

@user_865954023559356_865954023559356 sensitivity as @joseph_1979 mentioned, and I will add object size. The pains taking part is finding the right balance of the two for any given type of detection. And you will find that on some cases, you have to compromise on one detection to better tune another. Yes, light reflection will give false positives. My driveway cam will sometimes process a the headlight reflection of a car going by as a person or animal. When we have snow/rain, the same camera will re-detect our cars in the driveway with a vehicle alert. You will find this with all camera brands at this price level.

My recommendation is that you start with sensitivity to find a setting that works with each detection type you want. Do not worry about it actually detecting the object type just yet, you simply want it to detect movement. This will be indicated by the circles icon during detection. Once you get the right amount of detections, you can fine tune the object size (if necessary) so that the camera correctly identifies the object type.

@sams-sealcoat-and-striping-llc_757408999772347 do they reconnect when you click on them? If so, that is normal for solar batter cameras as they go into a standby mode when there is no activity. As for solar power performance, the panels should face the direction of the sun (might be south, might not be based on where you live). Are you using 3W or 6W panels? 3W panels won't keep your cameras fully charged if you have a lot of activity. Also temperature is a factor... these cameras will not charge when it is cold out. Mine stops charging around 35F or colder. This is not a Reolink issue, rather batteries in general.

@jfcouture007_645096358552133 the only thing I can think of is perhaps network issues. Are you seeing this in the "Streams" setting in the cameras? Odd that it is happening to two different cameras. Do you have other camers?

@oakmont_633419891937300 best to email Reolink Support for that request. We Global Moderators are not Reolink employees. We are end users just like you that volunteer our time to help the community.

@oakmont_633419891937300 HyBridge removes the Reolink private LAN (172.16.25.x) and bridges the NVR's camera ports to the NVR's single LAN port so that the NVR and all the cameras can be on your home network segment.

For NVR's without HyBridge, the same result can be accomplished by connecting the cameras directly to your home's router/PoE/Wi-Fi switch, not to the NVR's camera ports. You will have to factory reset all your cameras and set them up as standalone. Then, you can add each camera to your home's automation. Once all that is done, you can use the Reolink app to add them to the NVR.

@user_921292635025597_921292635025597 Sorry for the delay. I can confirm that in daytime B/W mode, mine does the exact same thing as yours.

@gailsmule_905391527133360 there are so very man many factors that dictate how far a Wi-Fi signal will reach. In the absolute most ideal conditions, 2.4G Wi-Fi will reach maybe 300 feet. Add walls and environmental RF interference, that number begins to drop considerably. Bump to 5GHz, it drops even more so.

@user_909487502692587_909487502692587 hmmm. I am wondering if your cellular provider has some ports blocked -OR- the cellular provider is translating the camera's IP address (using NAT).

Just some background, when the camera is setup, it's IP address and other info is registered with the Reolink cloud servers. When the client app attempts to connect to a camera, it does so through the cloud servers. So it sounds like after registration when the camera goes to sleep, it can not be contacted again. When you setup the camera are you initially able to live view?

FYI Global Moderators are not Reolink employees. We're end-users just like you that are trying to help others via our own experiences with the products

@user_909487502692587_909487502692587 I do not use LTE cameras but I do not believe this camera does 24x7 recording thus will go into standby and disconnect from the app. Did you check the memory card to see if it recorded your presence? Did you give the app adequate time to reconnect? Additionally, even with no detection, you should be able to connect to the camera for live view.

@branman_824706912129181 us Global Moderators are not Reolink representatives. We are end user's just like you that have been asked to simply help out with the online community. If there are enough requests to Reolink support about it, they may escalate to the dev team.

@markroseuk_852823011377331 In the app settings, turn on Auto Live View. The app with then open whatever camera it was on when it was closed.

@reocam_448003255267488 If connecting to a DVR during initial setup, the DVR will assign the camera a password. The password setting is for stand-alone use of the camera.