Posts made by Chopstix

@crewy_788072062582970 I don't blame you, I am 53 and this vessel isn't what it used to be. There isn't much reason to hard reset cameras once they are deployed and working properly. If you find yourself having to do so, open a new thread and let's see if we can help you figure out what's going on.

@user_917140252860649_917140252860649 the app does not stretch vertically, only horizontally. The letterbox view you have there for your Duo 3 is it.

In the app settings, enable Auto Live View if not already enabled. It is possible that Android is putting the app to sleep and when it wakes, it resets the view. Enabling Auto Live View will make the app open in the last Live View screen it was on.

@knowonehere_887891129163931 I have the Duo Flood Light PoE (Duo 2) and it has all the options you are seeking except the adjustable off-time duration after motion trigger. I can't imagine that the Wi-Fi model is any different.

@reolink-oskar off-grid users take their gear seriously. If you really want to make a statement, offer a complete ecosystem. As @joseph_1979 stated, for multiple cameras, offer a Reolink branded 4G Wi-Fi router (we use these in motorhomes) paired with multiple solar-powered Wi-Fi cams. For single camera deployments, 4G solar-powered cameras which you already have. Now to top it all off, offer a line of Reolink branded all-weather high-capacity external battery packs (different capacities for various need) with large solar panels. By offering these things directly, you create your own sustainable branded off-grid ecosystem. Penty of Chinese-based companies already offer these solutions that Reolink could partner with.

@user_829660786163951_829660786163951 I do not have that camera specifically but I do have a different Argus battery cam. Increase the PIR. My default was 80 but found 90 to do a much better job at triggering a recording. Also make sure the camera recording detection type is selected for each object you want to record. Reolink has separate settings for triggering an alarm and recording.

@joseph_1979 thanks for the additional info. I agree, seems like it would a given that if an external recording medium is disconnected from the camera that it would resync the videos upon reconnection. Crazy that the function was omitted.

@weiliang_905921904210101 the Argus 3 Ultra does not support encryption to its SD card. For encrypted recordings, you must use their cloud service or the Home Hub as you are currently doing.

@kimchigun Thanks man!

@joseph_1979 the front of the house is dark. Very little street lighting. Yes, the flood light is causing the image wash. There is no option to move the light and quite frankly, the camera is in about the best position for the coverage I need. It doesn't bother me too much. The IR is off in this video. With the IR is on, the wash reduces greatly and the image is fairly good. I forgot to turn it back on after I disabled the Christmas lighting. It's fabulous during the day. I'll check out the CX cameras. Thank you!

Duo 2 capture of a doe calling for her friend (volume up). This time of year likely not looking for her fawn. My wife actually though that was me trying to talk to her through the camera hahaha. There is a landscape light splashing the side of our house which is causing the image wash on the right side.

@travasaurus_893442009145504 for single lens cameras, the app's preview window display ratio is wider than the camera's ratio. Thus, single lens cameras fill the window vertically (top/bottom) but not horizontally (side/side). The screech function resolves this by horizontally (side/side) stretching every cameras preview to match the preview display ratio.

Since the 180-degree cameras (two lenses) have a wider horizontal display than the preview window, there is nothing to stretch as it already fills the full width of the preview thus giving a letterbox preview. As I said, the stretch feature only stretches horizontally (side/side), not vertically.

I do not know why they did not code the Windows app to also stretch vertically (up/down). Perhaps Reolink felt that the distortion of the image was too much for a 180-degree FOV. Or perhaps they felt that is was a non-issue. Image Zoom (like they did on 4:3 televisions playing 16:9 content to eliminate the letterbox) would not work well as image zoom would eliminate the letterbox but you would loose the sides of the content. To do a zoom in this application would defeat the purpose of preview monitoring a 180-degree camera since you would not see then entire FOV.

If it's something that you really want, you can send an email to Reolink Support as a feature request. If there is enough demand, they may consider adding it.

@marcus92687_654402109232009 Factory Reset

@user_791048476700818_791048476700818 old post but since it was never answered and recently revived, I am tagging @joseph_1979 in on this.

@user_762892665549042_762892665549042 check for the UPnP setting in the DVR and turn it on. Optionally, you can turn on the bridge feature (if your DVR has it) and it will put all DVR connected cameras on your local LAN instead of the Reolink private LAN.

@travasaurus_893442009145504 In the Windows app, stretch view is horizontal stretching, not vertical.

@user_603788725944329_603788725944329 Additionally, if you have not already done so, enable UPnP on both the DVR and your home router. If the non-DVR cameras are accessible remotely then UPnP is likely already active on your home router. Check the DVR.

@user_871533405733092_871533405733092 you can manually check the Reolink downloads for firmware here https://reolink.com/us/download-center/ to make sure that you have the current version. If you do and are still experiencing issues, I would continue with your Reolink Support trouble ticket. There is no need to open a new one, simply respond back to the one you made previously.

@joseph_1979 I stopped writing code back in the late 90's. I only did it for a very short time before going back to software and infrastructure and architecture. I worked with C++, VB/VBScript, Java/JScript, HTML and some MS SQL database scripting. I started IT in 1992 deploying Microsoft server solutions but when WWW 1.0 started taking shape, I moved over to software to help transition client-server applications to web-based. When I took a position at Ford Motor Co, they quickly moved me over to a customer technical liaison role because I understood both development fundamentals as well as delivery mechanisms. I also spent a lot of time there developing server and web farms. That was the last time I wrote code other than dabbling here and there with HTML/ASP. Today I work as a part-time as a consultant. I help SMB better leverage their existing technologies while identifying which areas of their business can benefit from newer/emerging technologies.

@duke_794675553296591 submit an inquiry via the support page

@joseph_1979 in the US, all the major providers support eSIM.