Posts made by Chopstix

@walders I am not aware that the battery door requires a Home Hub. I have a PoE doorbell and it does not. When you initially setup your doorbell as standalone on your own Wi-Fi network, what are the details that led to to contact support? Did you follow the correct steps in the Reolink app?

Let's assume you need to use the Home Hub... If the Home Hub's Wi-Fi is not strong enough to reach your gate (you mentioned extender), you use your home's exiting Wi-Fi instead. To do do, setup your camera as a standalone first and then import it in to Home Hub. From there, you add the Home Hub to Google, not the individual camera.

I can tell you that my experience with Google Home integration with these cameras is dismal. Whether I use standalone cameras or Home Hub Pro connected cameras, I get about 8 seconds of video latency to my Google display. It is useless to the point I have abandoned it. Reolink support has stated that the issue is with my connectivity to the Google servers and there is noting they can do to help me. The camera streams to the Reolink servers, then the Google servers stream it from Reolink, then to your Google display.

@user_924694377779398_924694377779398 Ich benutze Google Übersetzer. Sie sollten die Benachrichtigungen unabhängig voneinander konfigurieren können. Es ist normal, dass Solarbatteriekameras zwar Standby, aber nicht Offline anzeigen. Ist es dieselbe Kamera, mit der das Problem auftritt? Ich frage mich, ob es ein Signalproblem ist. Ich würde vorschlagen, 2,4 GHz statt 5 GHz zu verwenden. 2,4 GHz sollte ein besseres Signal und eine bessere Reichweite haben. Die langsamere Geschwindigkeit von 2,4 GHz sollte keinen Leistungsunterschied bewirken.

@walders_937519280984224 Thank you for adding your update to this issue.

@alkesh_765386509455588 With my previous doorbell camera, they did not offer a wedge so I made one from wood, sealed it and painted it. Worked perfectly for years. A vertical wedge would be quick work with a miter saw and a piece of 2x6.

@denverbenve73 as far as I know, enabling Hybridge mode on the NVR should not have affected your ability to port forward to the NVR as long as your NVR still has the same private IP address 192.168.0.x and your Internet connection IP (public) address has not changed. If your public IP is a dynamic IP address, then you will need to see if your router/CPE supports Dynamic DNS (DDNS) as @joseph_1979 indicated. If it does not, you will need to manually monitor your public IP for changes.

Assuming nothing has changed, check to see if the HTTP/HTTPS access settings in the NVR has remained on. NOTE: You will not be able to access each camera directly via the web browser. Port forwarding does not allow multiple private devices to be forwarded on a single port. Thus, you must still access the cameras via the NVR. Remember that you still have the option of enabling UID and using the Reolink mobile client.

@flarad_910011091763400 you will get drastically more of these false triggers if the IR is on. As noted, you can also use AI detection to tweak sensitivity. In many cases, you will also need to disable alerts for general (non AI detected) motion.

@denverbenve73 if the NVR is in Hybridge mode, you can connect them to the NVR ports.

@joseph_1979 yep yep. I was just curious if there was password-less view only access. Your information paired with my testing confirmed that this is not the case. Thanks brother! Cheers.

@celina_867750978158811 @joseph_1979 yes, MX query resolves to root domain IP address. Full zone file query does show mail<dot> as an A record that resolves the same IP address. I have found over the years that using a FQDN versus root name only can often times solve issues. It doesn't hurt to try.

@denverbenve73 unfortunately, you will have to factory reset the cameras and follow these steps...

1) Remove all the cameras from the NVR settings.
2) Reset all the cameras.
3) Setup the cameras as stand alone (this will allow to to create your own camera passwords).
4) Add your cameras to Google Home.
5) Add your cameras to the NVR.

When you configure the cameras first in the NVR, the NVR sets a private password for each camera. That is why you can not add them to Google Home. By configuring the cameras a standalone first, YOU set the password.

@celina_867750978158811 your SMTP server address is incomplete. It is missing the host. Try using mail<dot>disroot<dot>org for the SMTP server address.

@joseph_1979 From an infrastructure perspective, I understand... the Reolink private LAN is not accessible thus no camera will be accessible. However, if connected via PoE switch, the IP address is reachable thus the camera is reachable. However, would the camera not be password protected from the HHP/DVR? Or is view-only not protected?

EDIT: I just realized that I have 1 camera that is not on my private VLAN. I am going to see if I can connect to it.

EDIT: I was unable to access the camera from web browser. I attempted to add the camera to a different app installation using its UID however it prompts me for a password. Of course we do not want people to attempt to hack our cameras, however the UID alone does not grant access to the camera feed.

@joseph_1979 So for clarity, camera + HHP/NVR on the Reolink private LAN switch, no access with UID. But if camera + HHP/NVR on home network switch, the camera can still be accessed with UID?

@joseph_1979 Totally missed that! Thank you! Can a camera connected to HHP/NVR still be access via UID without account password?

@user_884734665736402_884734665736402 There should be no issues using the Reolink app to access your DVR/cameras that are behind a dynamic IP since remote access is via the Reolink cloud servers. If you are not planning on using the Reolink app, sure, it is a bit more complex to use a dynamic IP.

Too soon to laugh?

@user_933989755908283_933989755908283 When you are on your LAN, you communicate directly with the NVR. When you are away, you communicate with the Reolink cloud servers. Since you are experiencing intermittent connection issues on both 5G and remote Wi-Fi, it is possible that A) The LAN that your DVR is on is having router/Internet issues with the Reolink cloud servers -OR- B) The issue is larger and perhaps regionally you have poor connectivity to the Reolink Servers.

I would try rebooting your LAN router/Internet modem/CPE and see if the helps. If it does not, I would open a ticket with Reolink Support. Make sure that you give them as much detail as you can including steps you have taken (reboots, 5G, remote WiFi, etc).

@sunshine-web_933834616910061 Get two doorbells and two chimes. Each chime can have a different sound. Yes, you can have multiple doorbells in the same WiFi/LAN.

@gahoak_900061514571953 I am running the same version. Expand the device list of camera on the left side pane. Click the setting cog for the camera you wish to check firmware then click Info.

@joseph_1979 I am guessing that mine is beta camera as it seems like only the Reolink Trial participants have them.