Posts made by joseph_1979

@nacster_1969 I know that it can be frustrating but Reolink is one of the companies which listen to its customers. Indeed sometimes it takes time to implement but they have their priorities and strategies.

I encounter these issues with big companies on multi-million equipment (bigger than CISCO since you are in the networking). I do all the investigation, collect all the traces and logs and we together sort out the issue. It's useless to complain at the wrong place. One has to follow the correct procedure.

@nacster_1969 This is a community where we share and support each other on issues which we came across. In case of severe issues one has to resort to the supplier who has all the means and tools to delve in your problem privately. For instance I found functional issues with the 8.10.3 and I opened tickets with support and we are working on them.

@nacster_1969 I already stated that I have no issue in installing and running any of the 8.10.x clients. I have them on three PCs with both Win 11 and 10. No need to look for ZX81, Spectrum, QL, Commodore, BBC, etc........ we know it and we used to code games and programs in assembly language...Z80, 6502, MC6809 etc. If you want I can teach you assembly language, C++, python, networking, Telecom, IMS, etc.

So be respectful. The supplier will sort the issue as they did in the past.

@gary-d_344027431432324 Previous clients were 32bit and the 8.10.x clients are 64bit. Therefore to run them you need a 64bit Win OS.

@muzuzum_195096846631061 Good to hear that.

@crimp-on_62210811129 Now you are 100% correct...........

@railfan-arizona_485965826351268 It is rather difficult to test all possible scenarios and some problems emerged when installed on different systems having different configuration. But rest assure that the supplier will definitely do his/her utmost to correct these issues if found to be from his/her side. In my case I had no issue to install and run the 8.10.x clients on two notebooks. No java errors, no crashes. The issues which I found out so far are related to the stream resolution and I have notified support accordingly.

Tools are exclusively available to the employees and we are customers like you but with our engineering and software skills we try to help wherever we can. We did help a lot and have been praised.

@user_693848468226224_693848468226224 In a Lab at a mobile operator we reached 1.35Gbps. It's amazing.

@user_693848588452017_693848588452017 Yes, nominal voltage is 48V (around 15W) which is derived from the power feeds to Telecom equipment. In case of E1 OD you can use the ethernet port even after installation. The newer E1 OD version has POE port.

@reolink-fiona After noticing the erroneous linkage, I have added the correct one so that members can download it.

I have installed it on two distinct smartphones and would say no issues encountered so far. However, I kindly ask your development team to improve the communication protocol to reduce the time it takes for the live stream to start.

@kontra-laszlo_429237821739215 I have it installed on 2 PCs and had no issue at all (only the stream mode which I have reported to support). What java version do you have installed (32bit and 64bit) and what is your OS 32 or 64 bit?

The only issue I have is the stream mode resolution for multiple view (mostly only Fluent available) and for single view (the selected stream mode selected is forgotten once you quit the live view) when I am connected to an outside network.

@crimp-on_62210811129 or an attached reset cable :).

@cris-graue_508300932612324 The 8.8.5 is still in your PC. It's under C:\Program Files (x86)\Reolink. Create a shortcut to the reolink.exe and on desktop rename it as Reolink 8.8.5. Double click and yow will be running the old client. Note that the configuration has moved to the 8.10.3 and so you need to add the cameras again. Else uninstall both 32bit and 64bit client and install the 32bit 8.8.5 client.

Note that I am running the 8.10.3 and the only issue I have is the stream mode resolution for multiple view (mostly only Fluent available) and for single view (the selected stream mode selected is forgotten once you quit the live view) when I am connected to an outside network.

@user_692173041451191_692173041451191 Support should have told you the size of the screws. It happened to me once but managed to find one in my jar full of screws.

@user_j I have installed the 8.10.3 and had no issue with Argus 3 Pro, RLC511, Trackmix, doorbell, E1 OD, E1 Zoom, Argus 2 and floodlight models. The only issue I have is the stream mode setting when accessed outside the cameras LAN and when in multiple view...only fluent. Support informed and working on a solution.

@user_693381428428973_693381428428973 Definitely there is something in your java or Windows environment. I did install all the 8.10.x upgrades and never encounter any issue and was able to run the client. Of course I found functional issues and I reported them.

@railfan-arizona_485965826351268 Correct. Deleting it and adding it will sort the issue. But I would report it to support to investigate why it happened. This shouldn't have happened.

@j_kimbro_164018064425172 Apologise for what has happened. Thus is the case of multiple vuew as simgke view is fine. Revert back to 8.8.5 until they sort it out.

@john_54770793298 it should be something in your environment of Windows. Error 126 means dll library is not found. I had no issue at all to install any of the 8.10.x clients. I did find some functional issues and I reported them to support. However, I am still using the 8.10.3 as per my requirements.

@burkm_172321696190677 Missing what? For the pupose of cameras it is more than adequate to have 100M for each poe port and 2G as Uplinks.