Posts made by joseph_1979

@andrazk_932101882593456 I suggest you to open a ticket with support. Go to https://support.reolink.com/requests/

@chopstix Np. If the camera is connected through the HHP then there is no way to access it using the UID. But when you remove it from the HHP they can reach it. However, Reolink are working on having the possibility to access the cameras directly even though they are connected to the HHP. This is the same in case the camera is connected directly to the NVR. If, however, it is connected through a switch then it can be reached too.

@mamymam2013_465350299701478 I saw customers complaining about this on the Samsung S2X series. Have a look at https://www.reddit.com/r/reolinkcam/comments/11dls0e/how_to_set_custom_notification_sound_galaxy_s20/

@raygoldstein5_307154471190675 You are absolutely right. I never had any of these models. Looks like the Argus.

@chopstix Hide your UID. I deleted the photo.

@user_884734665736402_884734665736402 Just enable UID and you can connect from anywhere provided you have ample upload speed from your router (min 12Mbps).

@reolink-oskar But why the changelog is missing from the download center?

@kzn_889685160136894 Mostly they are either at Reddit or Facebook. At Reddit there are more requests which we do our most to support based on our experience and skills. Note that I am a customer like you.

I have already forwarded similar features to support. I think more than a year ago. They should segregate recording and notification zones.

@kimchigun I have been telling them for ages now. Their software is really behind their competitors. Both in features and robustness. Even the support needs improvement.

It is not about quantity but quality. Better having fewer models with super enriched features and being rock stable.

@chopstix Correct.

@chopstix I have the Argus PT Ultra with hw BIPC_560MIX16M35SD938MP and doesn't have the auto tracking feature.

@mamymam2013_465350299701478 What is the model of your smartphone?

@Oskar Can you assist on this please?

@reolink-oskar Uh mistake in the announcement. I thought so.

@chopstix So yours is dc powered. That's why it has tracking.

@charles_b_933329255211260 I have asked for a schedule and status feature for the shortcut in a survey which was requested in Summer of 2023. It is of utmost important that to have these features.

Note that push message notification is sent only to the smartphone from which it has been activated.

@chopstix what is the hw version? I think they announce this before launching the firmware. Mine is
BIPC_560MIX16M35SD938MP and I don't have tracking either. I do not think these have high capacity batteries.

They should include both hw and fw versions in their announcement.

@kimchigun We are here to support them and provide feedback, ideas and suggestions. I do email them and provide constructive criticism. They own the product and they decide what to have and not to have. There are lots of things to improve and as you stated the hardware is quite good. What they need to improve is the software and customer care.

@reolink-oskar I have the Argus PT Ultra and there is no pre-recording. It is runing fw 3492.

@kimchigun We rarely get any replies from Reolink. I recall Fiona used to answer us.

@mamymam2013_465350299701478 Diciamo meta cotto.