Posts made by joseph_1979

@kimchigun Correct. I lack time to experiment due to my specialised work.

@kimchigun I fully agree. Both IR and LED.

@reolink-alyson TrackFlex with floodlight. From Amazon.....

@chopstix If you need us to analyse the Wireshark trace let us know. We are experts :). This is fun. I cannot jot down the protocols I studied and came across so far.

But be careful of some logins :). This is peanuts.... and at 54....you have up. Never give up learning.

Not so much customers come to this community. The most active one is at Reddit. The moderator mbaster is quite busy answering queries and testing new products. They have even a technical guy from Reolink who provides technical details the moderators are unable to give. In this community we never had any such technical support other than us..... what we learnt through our experience in using some of the Reolink products.

@donlew1953_213114946592959 If you clear the notifications, do you have the same issue of no sound? On Android smartphones, the application seems to accept no more than 24 unacknowledged push message notification.

I assume that on your smartphone under application menu....reolink.....you have sound allowed and under notification you allow Reolink to receive notification.

@chopstix Disable upnp. Not needed. Eh.. a trace will definitely help.

Would you be able to go on-site and connect your PC and check you are able to connect to other cameras...eg your home cameras.

@chopstix Have you captured a wireshark trace to see that you are able to at least communicate with the NVR? Are you able to trace at the NVR too?

Try to use upnp but this is not secured. It still uses UDP ports.

The easiest solution is to change mobile operator. Never came across a mobile operator blocking udp ports. If not possible then you have to use VPN.

You may ask support to see if they are able to allow only TCP on your NVR. But then forget any updates.

@reolink-alyson Another line up. Let's see how their AI algorithms perform compared the ones we are accustom to.

@user_904415011418321_904415011418321 Try to install previous version and see if it crashes. Try to disable hw acceleration from its menu. Ensure you uninstall the installed client.

https://community.reolink.com/topic/14683/client-update?post_id=35041&_=1754201931382

@user_985404377948312_985404377948312 Normally I send an email to support on support @ reolink . com

What is your issue?

@user_904415011418321_904415011418321 What is the model of your PC and what Windows are you running?

Apart from the SD, do you use the Reolink client to record too? Normally we use this client to configure and a quick check. We normally record on an NVR/HHP or 3rd party NVR.

@ciprianb To the best of my knowledge, the smart event detection will not work inside a non detection zone.

Information on the smart event detection can be found at
https://support.reolink.com/hc/en-us/articles/43590651628697-Comprehensive-Guide-to-Reolink-Smart-Event-Detection/

@user_806897151701196_806897151701196 Try to disable 'any motion' or 'others' in recording and push notifications. I only use person, vehicle and pet detection. To reduce false alerts I use the alarm delay and object size.

@allanasiimwe0_521963966046345 Follow this link

https://support.reolink.com/hc/en-us/articles/900003743146-How-to-Enable-Disable-UID-via-Reolink-NVR-New-UI/

@reuven-goldenberg_36887769641 Correct.

@gazzy100_379282186915996 Good. I am not aware of this new fw. Mine with hw version BIPC_560MIX16M35SD938MP is on v.3.0.0.3492_24050816. I checked with support three weeks ago and they told me that this is the most recent. I will email them. Thanks.

@reolink-alyson Any plans to have these implemented on older models such as the RLC-811, TrackMix, etc. And when the Home Hub Pro shall be upgraded to have these smart detections available?

Any info on how the heat map works? Perhaps some videos we can watch.

@reolink-alyson Can we please have the change log? Thanks.

@colin-grimshaw_430254205366491 Have a look at https://support.reolink.com/hc/en-us/articles/6597368572441-How-to-Set-up-Object-Size-via-Reolink-App/

@mamymam2013_465350299701478 Unfortunately this is the only way to get something done in today's life. And if not performed then let it go especially if it may impact your mental health. Sometimes not worth it. There are lots of alternatives.