Posts made by joseph_1979

@big_ted So this Win client has been released to sort out bugs which were reported in the previous version. I didn't see any additional feature. I really miss the time when I was leading a sw developing team and my staff would do their utmost to sort out issues reported by customers and discovered by the testing team.

One has to try to be positive and move on. Well, you can bring a horse water but you can't make it drink.

@user_915128954822865_915128954822865 That would imply that the application has to be running continuously and subsequently shorten the battery life. In the current scenario, only the PIR and the WIFI reception ccts are active and once triggered the application starts executing the tasks.

@user_943904788275452_943904788275452 Check out my input at https://community.reolink.com/topic/87/how-does-the-reolink-uid-actually-work?post_id=22657&_=1745487756009

@user_744973684297915_744973684297915 Correct. I have never had an instant where the cameras and the HHP performed an auto upgrade. However, there are a few instances where Reolink push a firmware..........but it's rather a rare instant. You need to check at their download center. And if it is a battery cam then you need to contact support to check.

We have been telling them to automate this as is being done by their competitors. Still awaiting :).

@big_ted I just ignore. Unfortunately this is the world TODAY.

@willc_937577644765368 I don't have the Altas and cannot confirm the deletion of the recordings for this model. According to docs which I have came across, user can only delete recordings for Altas if and only if stored on SD and NVR. No mention has been made to HHP.

See https://support.reolink.com/hc/en-us/articles/360035930074-Can-I-Delete-Certain-Video-Footages-That-Stored-in-Micro-SD-Card-and-HDD-via-Reolink-Software/

@reolink-oskar Done. If they implement what I have requested you will be the Number One.

@gwjsmith_411136748204197 Why you call others a turkey? I didn't offend anyone.

@mamymam2013_465350299701478 I was lecturing today and had no time. So now all the latest updates are being released without any change log. When are they going to listen to us!

@user_666830062862355_666830062862355 Thence it is faulty. If this within the warranty period ask for replacement. Open a ticket.

Maybe there was a timer .......... joking. Today's hardware is unpredictable. Those were the days when you purchase a product for a lifetime. In the past I have seen contracts running in millions of Euro where the supplier is bound to provide HW support for 25 years.....yeah 25 years. Today.....not even for 4 years.

@pfurrie_352983526531236 The first thing I would do is to disable auto add on the nvr - you need to use an attached monitor/mouse for this as it cannot be done via the mobile or desktop apps. This ensures the nvr will not attempt to acquire the camera in the background and in doing so sets a long password that can only be seen via the nvr console.

Next set the doorbell up as a standalone device, assign your password, configure as necessary on your home wifi network. Once you are happy the doorbell is working standalone, using the nvr monitor, add the doorbell to the nvr.

@texxmex_122542815056030 A loop means that you may have had moisture in the camera within the reset button area. Would you be able to spray some contact cleaner?

@kev_57257967492 Did you check if the hardware is the same? If its under warranty then replace it.

@pfurrie_352983526531236 We have been requesting this for all products irrespective if poe, battery etc.

I used this site to see what has been released.

https:// github . com /AT0myks/reolink-fw-archive

Had to include spaces as site prohibits me from adding URL.

@chopstix I did mine from Aluminium sheet. But its quite good. Love doing it myself.

However, as a test I left one of the Argus PT Ultra without any protection. So it will face strong wind (up to force 7), torrential rain, direct sun with temp up to 40 deg C, dust, humidity up to 90%. So far no issue.

@reolink-oskar Yeah. Reolink set to revolutionise the home surveillance with Dual lens security cams and they are surprisingly affordable. And mostly no subscription at all. So flexible. However, we wish to see a higher vertical FOV in new releases. Keep it UP. Thanks.

@helderjspedrosa_420687510597869 What is your canera and nvr models? You should add it once and that's all. If connected to the NVR password is set by NVR and you can see it.

https://support.reolink.com/hc/en-us/articles/360003567953-How-to-Change-Camera-Login-Password-via-Reolink-App/

@big_ted Here it is

1. Doorbell and Chime connection supported.
2. Time-lapse recording for Altas PT Ultra supported.
3. Repeater connection supported.
4. Other known bugs resolved.

waiting for the HHP version :).

@willc_937577644765368 Hi Bill, Ensure that your home hub Pro has the latest firmware from the https://reolink.com/download-center/. Mine is on v3.3.0.369_24112932. 

One of the updates is 'Pre-recording mode and smart battery mode of Altas PT Ultra now compatible with Reolink Home Hub Pro' 


Moreover you need to check with support that you have the latest firmware level on the Altas. Open a ticket and if a newer is available they will push it to the UID of your camera. Note that the manual update from the application doesn't work.

If the file has extension .zip then you need to use an application like 7-Zip (freeware) to unzip it. The file extension should be .pak.

And lastly don't forget to have the Android client updated to 4.53.1.0 (only bugs and user experience). Features added in 4.53.0 are cited in https://www.reddit.com/r/reolinkcam/comments/1jqgkjv/introducing_reolink_app_v4530_new_features/

@grod777_275772032561320 Which camera model? This is a normal mp4 file unless the file is not encrypted. In clear mode the file is encoded in H.265 whereas in fluent they use H.264. Try to download in fluent mode and check whether you are able to watch it on iPhone.