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@brandinoa_341775868170492 if the issue appears on both clients then it seems a camera issue. I suggest you to take it up with support on support @ reolink . Com
@user_836084328157403_836084328157403 Yes, they are limited by file size and cannot be changed. Recall that there is size limitation too at the email server.A better option would be to ftp them to an ftp server if you don't have an NVR or an HA. This is what I do.
@ahmed24_792373287792775 There is no way to extent the siren sound and cannot either be replaced.
@tw98 As for the Reolink watermark, you can remove it by disabling the watermark under DISPLAY. And for the FTP, you have to select which stream (Fluent, balance and clear) shall be ftped.For the other requests, I suggest you to submit them to support on support @ reolink . com
@asociacioncantabraradioaficion_709833707405798 Try to install the RedirectX redist and see if this shall help.
@cameras_155496755454086 I did install it on both Win 10 and Win 11 and had no issue.
@radziewicz_663640769990689 try to install DirectX redist and see if it will help.
@reolink-daisy Well Done. Thanks for the update. We need to see more features which we have requested.
@user_753931108643014_753931108643014 Common issue.
@joey_845505483210969 I don't have this NVR. Can you connect the camera to your home WIFI and then add the camera to the HUB using its UID.
@skeptouchous Submit your issue to support on support @ reolink . com. Include as much information as possible.
@peter-shipley_356223016001722 Per detection type and including schedule.
@byteusmax We need to have IFTTT/matter/MQTT on the camera and then we can configurate the action. Maybe sounds the siren of an internal camera.
@mamymam2013_465350299701478 Well, I upgraded from v8.15.7 to v8.16.8 and didn't get any issue.
@cl3375_429632933294267 I guess you have audio but no video. You may need to install the DirectX redist. Which previous version you were running?
@neckulay_302639450382509 Try their deals on their website.https://reolink.com/flash-sale/?gad_source=1&gclid=CjwKCAjwzIK1BhAuEiwAHQmU3mnWkcB2IZWr_ZDTsc9VKYwgVju-7HJMdCYPlFndfwbuodvBgPYQZxoC-rYQAvD_BwE
@user_847784468504826_847784468504826 I don't have this NVR. You may contact support on support @ reolink . com.
@user_847102702784708_847102702784708 It's nice to hear that you were able to get the UID. Well, if they gave it to you then it should be public. It may help others who are in the same situation. But don't paste it here. Customers may request it through support.There are on-line sites which can provide the QR code for WIFI. So once camera gets connected to the WIFI and you know its IP then you can usecurl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\":\"GetP2p\",\"action\":1}]" "https://IP_OF_CAM/cgi-bin/api.cgi?user=USER&password=PASSWORD"Where USER is admin and PASSWORD is empty after cam is reset.And in the response you get the UID.
@doug_287588879077543 Just use the scroll wheel on the mouse and you can zoom in and out. You can download a previous version using the following.https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.16.8_0.exehttps://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.15.7.exehttps://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.15.6.exehttps://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.14.2.exeWhen using the Windows client from an external network, the stream always default to FLUENT when you open any camera live view. This is because they are using 3rd party service (Azure/AWS) to forward the media from the camera to the client. The bandwidth is not infinite.Note that we have requested support several times to leave the stream setting as set by the user even when using the client on an external network. You may email support on support @ reolink . com and endorse your request.
@gingerm0nkey_681484548567288 I suggest you to email support on support @ reolink . Com.
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