Posts made by joseph_1979

@alkesh_765386509455588 Can you post a pic of the Ring wedge?

@max_896862981800100 You need to open a ticket with support.

@mamymam2013_465350299701478 We, European, have different mentality and we seek professionalism in what we do. We consider criticism as a way to change direction and improve.

@big_ted so long to get a reply.

@flarad_910011091763400 Normally we use AI detection and disable motion detection. Otherwise we get lots of false alerts.

@denverbenve73 Some of us (we do volunteer work :)) are experienced engineers working in the fields of Telecoms, networking, software, design and commissioning large networks worth millions of Euros.

You have two options:

1. Use VPN. Install a VPN server (which shall act as a relay) on your PC at home and use VPN client on your devices to access it remotely. When connected you will be part of the home network and you can access all cameras and NVR.
2. 
   
3. Use DDNS. This is Dynamic DNS which solves the problem of changing residential IP addresses by associating your address with a consistent domain name without the need to buy a pricey static IP. If you want to access your Reolink cameras and NVRs remotely through the domain name, you need to use DDNS. Ensure you enable http or https on the NVR. You can use the DDNS on each camera if you wish (except battery I guess). Get the DDNS accounts from https: //www . noip . com/ for free.

You can find more details on the Internet or YouTube. If you have questions just let us know and we will reply in our free time.

@user_935530313380042_935530313380042 I suggest you to take it up with support. Open a ticket.

@user_933469458169984_933469458169984 The best option I see is to restore the camera. This will surely solve most of the issues. Assumption is that there is no issue on the smartphone side.

@reolink-oskar As I have already stated, Reolink should include the battery cams in their download center for customer to check whether any newer firmware has been released. Then they will ask support to push the fw. Why not allow customer to push the fw through the website? This will alleviate emails reaching your support team. Be more proactive pls.

@anthony_290542062964904 Have a look at https://support.reolink.com/hc/en-us/articles/900000535486-How-to-Add-Reolink-Products-to-Reolink-App-Remotely/

@denverbenve73 Personally, I prefer to connect the cameras through a managed switch rather directly to the NVR port. The hybrid switch is implemented by connecting the 100mbps ports bus to the uplink bus and use software to enable switching. So if enabled, the router assigns the IPs to the cameras. If disabled then the NVR assigns the IP to the camera.

If NVR is down you won't access the cameras. So connect NVR and cameras to the switch and the uplink of the switch to the router. Note that NVR and cameras have to be on the same subnet.

@user_884734665736402_884734665736402 I have two and are standalone. I can access them from any external network. Do as I proposed.

@big_ted And why we still don't get the prompt from the application that there is a new fw available. It can also list the changes or include a URL so that customers know what has been added/changed/improved or deleted.

@mamymam2013_465350299701478 In my last requests I have been through this. For me it seems that the front support is AI based. Irrelevant questions and email not read. To update a firmware I sent 5 emails. Previously in one email I got the fw pushed to my UID.

I have already expressed this to support. It's up to them to improve.

@chopstix you're welcome. We are here to learn and teach...

@chopstix IMAP and SMTP addresses is disroot(dot)org

Try port 993.

If she is a bit technical, she can capture a trace using wireshark. Maybe there are more details which Reolink camera is not exposing with the error.

@chopstix Of course to log one needs the credentials. Some customers apply simple passwords which hackers can find in minutes.

Maybe you have http/https disabled on that camera. Enabke it and try to access it using a Web browser. You shall be prompted for credentials.

@chopstix So if POE/DC WIFI/Battery cam is connected to the HHP then there is no way to access the camera directly. If, however, the POE camera is connected to the POE NVR port then again it is not possible to access it directly (there is a way to do it.... for Advanced users :)). But if connected through a POE switch then you are able to access it directly. In case of a DC WIFI cam you can access it directly despite connected to NVR.

@celina_867750978158811 Try with port = 465 (implicit TLS/SSL). Maybe Reolink cams won't send the STARTTLS. I am not home and so I cannot confirm this.

@s-lerouzes_46498539735 As a customer too, I do agree with your proposals.