RLC-823A not auto tracking down, only pans

michael ponce001

Hello,

I installed a RLC-823A and have been trying to fine tune the auto tracking, but it does not track down, only from side to side. Is this possible? I want it to track anyone that walks up to my garage door. Camera is mounted about 10 feet off the ground, directly over my garage door. Someone walking up to it could be off camera because the camera doesn't tilt down.

md

I have an E1 OD and just got a 823A. The E1 is not capable of looking straight down below itself, the 823A can. The 823A is mounted on my garage corner. It auto tracks left/right, right/left but It cannot track below itself, it stops following someone when they start to walk under it. It seems Reolink is fixing this with a firmware update. The 823A is an amazing camera, very fast and precise guard point, set point movement. I really like it so far. The E1 OD is a good cam for the price too, lots of features for the money, though it could use a firmware update to make returning to set points more accurate.

Dorian Cross

@johnpeterphoto_141966347034793

Any chance I could have a copy of that firmware via dropbox link or something or is it restricted somehow?
I created a ticket but no response yet.

dor.

james

Can anyone help, I have the same issue with a rlc-823a., where can i get the firmware upgrade?

Regards
James

Philippe

Hello, I have two RLC-823A, Horizontal auto tracking works fine but vertical tracking doesn't work well once the person gets below the camera. This one stops following instead of turning to continue following the person. The firmware v3.1.0.804 of January 20, 2022 are installed on my two cameras.

FROST

Hi, I had a same issue with my 823a cams, did not auto track up and down but after downloading latest firmware and manually upgrading [USB local] it’s working now. I noticed my NVR isn’t on latest firmware version as well. Not sure should I update manual my NVR system I’m on 130 but there is newer 148 version out there.
Thanks!
Make sure you update your cams firmware not NVRS, file looks like:
IPC_523128M8MP.804_22011511.RLC-823A.IMX415.8MP.PTZ.REOLINK.pak

tickleboy

I am using an 823a and have the same issue. If the object is more than 10 feet away, it tracks ok most times. Anything closer than 10 feet, it will never track a person moving at actual walking speed. It might trigger once but then the person is gone and the camera loses them. The camera needs to pan further in anticipation of the distance.

Vertical auto-track also doesn't always work when it should. I can't really figure it out. I am on the latest firmware that added vertical tracking, but sometimes it doesn't move up when it could have, and sometimes it seems I need to reboot the camera to get vertical tracking working at all.

And lastly, too often the auto-tracking seems to "lag" or get hung up on something. I've tested this quite a bit and at the end of the day, it's just not reliable enough. I'm not expecting the world from it, but you can't even really track a footpath leading to a door reliably with very minimal video noise. You will notice it stops tracking quite often and just loses the person when it really shouldn't. I have all the sensitivity settings on the most sensitive... maybe try making it a bit more sensitive.

ChrisK2

Hi there, I'm encountering exactly the same issue with a recently purchased Reolink E1 Outdoor camera.
build 21120806
Config Version v3.0.0.0
Firmware version v3.0.0.748_21120806
When walking to the bottom right area of the camera (exiting the captured area through the bottom right corner), auto-tracking stops, except if you walk very very very slowly.
I was wondering if modifying the stream parameters could improve the auto-tracking in this context.
I tried increasing the number of frame and the resolution with no success.
Any suggestion to solve this issue?
Thanks in advance.

reolink

So again 823A v3.1.0.956_22041511

I too have issues when someone is close/under the camera, at the point tracking is intermittent and laggy.

I suspect the system expects people to be rectangles taller than they are wide, once under the camera then the moving part of the image may not fit the cameras idea of what a person looks like.

My advice as soon as you have movement the the lower third of the picture and not above ( exclusions aside) pan down, even if you don't 'recognise' the object.

Other than that great camera, look forward to futher firmware upgrades, improving this in future.

squires1993

I’ve recently purchased a RLC-823A and that’s doesn’t follow anything at all even though it’s all switched on ? This a software issue ?