Android 4.29.05 APP Update Issues

[Reolink Fiona]

Hi all，

We had heard about the Andriod App 4.29.05 issues, and we are working on it.

We need more information to locate the App problem. If you have any questions or find anything is not working now, please send them to our tech support. Also, attach your device info, App version, screenshots of the error message, or a short video.

Tech Support: https://support.reolink.com/hc/en-us/requests/new

We will fix these issues ASAP. Thank you for your understanding！

If you want to roll back to the previous version 4.28.0.8, you can download the APP here, https://drive.google.com/file/d/1yvKIfwjSMrIOgjmCfwZywUdbjQ5yFHbL/view?usp=sharing.

[paigendoug_504316937273591]

@reolink-fiona both of my Argus 2 battery powered cameras have issues with the latest update. I have the 4 29.05 App. Both cameras failed over the weekend. PIR did not work when turned on, and neither would record. I did all the listed troubleshooting. I eventually did a factory reset for both and they worked fine...for 2 days. Now both have failed again. There is no error message to provide. They simply won't work even though PIR & recording are turned on. The live camera still works, but PIR just can't be triggered.

[Reolink Fiona]

@paigendoug_504316937273591 @wkerr_330694622339223 Thank you for your feedback. You can send your problem to the support team and our tech can solve the issue according to more users' feedback. We will fix it asap. Submit a ticket here, Submit a request – Reolink Support.

[paigendoug_504316937273591]

@reolink-fiona Support responded quickly. Their recommendation was to "restore" the camera via the App and then don't use any of the PIR buttons (on homepage or in settings). So far that works. But that means I cannot turn off the PIR, which means I lose functionality.

Their second recommendation, if the first doesn't work, is to go back and download the previous version of the App (4.28). Again, tech support was very responsive and friendly. I just don't like the prospect of having to do this kind of thing every time Reolink puts out a new update. It should be seamless.

[Reolink Fiona]

@paigendoug_504316937273591
Thank you for your feedback. We will strengthen the test of the APP.

For the PIR issue, you can try to use this new APP 4.29.06. You can download it here, https://drive.google.com/file/d/1h0bu-DgbAnIPRbYpsIZm7tHk0vjomswh/view?usp=sharing.

[joseph_1979]

@reolink-fiona Issue is still there with 4.29.06. Solution is to rollback to 4.28 version. Whenever the PIR is activated from the application, the schedule is disabled and so nothing is triggered. Default should be activated at all times for all days. Moreover the recording is disabled and so nothing is stored on the SD. This really shows that testing is minimal. You need to invest in more testing as otherwise customers seek other suppliers. In the website please include all previous applications so that customer can rollback.

Note that email notification works. So the issue is with push notification and maybe there need to be changes in your server handling the push notifications.

[Reolink Fiona]

@joseph-chircop_497308027822318 Do you mean that in App version 4.29.06, when you activate the PIR, you can't set the PIR schedule? Does it happen to all your battery cameras? May I know what's your camera model and phone model?

[C W_252846623158508]

@joseph-chircop_497308027822318 Oh... I see the issue now. The schedule is default off now for all times and all days... RIOLINK!!!!!!!!!!!!!!!!!!!!!!!!!! WHY WOULD YOU MAKE THE DEFAULT SCHEDULE TO BE ALWAYS OFF!!!!!???

[Reolink Fiona]

@c-w_252846623158508 @joseph-chircop_497308027822318
So sorry for the inconvenience caused. For the PIR schedule issue, you can try to use the 4.29.08 APP, https://drive.google.com/file/d/1XAf2yupksuHDuBPv8xm_w4HAxCiIoGp6/view?usp=sharing. You may need to manually configure the PIR schedule after the upgrade.

[bobw_168846258032803]

App 4.29.05
Intermittent connection to all cameras, and when it does connect the bit rate is very low about 1/6 of normal. Also notifications are very intermittent. My wifi signal is strong. All started with the new version. Before everything worked great.

[Reolink Fiona]

@bobw_168846258032803 Could you please send the video/screenshot to our support team for the check? Our tech will have a further check for the issues. We will fix the issues asap. Submit a request – Reolink Support

[wkerr_330694622339223]

I have similar problems with my 2 cameras. Lumus is now working but had trouble after the update and my Argus 2 works with Live View but won't record any motion now.

[motionless_505025253454000]

I've also started getting very slow connections, or repeated failed connections, but not just with the android app, also with the PC client. Sometimes it connects fine, and then just drops out for no reason.

I have two cameras, they are both experiencing the same issues, and there has been no physical changes to where things are, they've just starting not working nearly as well.

[Reolink Fiona]

@motionless_505025253454000 Can you try to lower the bitrate or change the stream mode to be fluent/balanced on PC to check? If you have a problem both on PC/APP for all cameras, it may also be related to the network issue.

[motionless_505025253454000]

@reolink-fiona Not sure what's changed, but as of last night everything is now working fine again on all cameras and on PC & app. Again, no changes here, not even rebooted the router since the last time I checked with problems, but it all seems fine now, in both fluid and clear modes.

[graywolf240_417342037819589]

4.29.06 Was supposed to help. While it did help with the zoom issue that video is still choppy and lags behind. Alerts are a hit or miss. Please push out and update that works.

[Reolink Fiona]

@graywolf240_417342037819589 Thank you for your update. Can you give some video about the issue to support? We will try to fix it asap. Submit a request here, Submit a request – Reolink Support.
If there is any update, we will also let you know.