NVR New Firmware: Support TrackMix & Duo 2 & Pet Detection

[Reolink Fiona]

Hi, y’all,

NVR's new firmware v3.0.0.200 is available on the download center now. In this version, there are many changes including the new product support and some frequently-asked requests.
I see that some of you have already downloaded and tested the features, you can know more about the features with this post or tell me any feedback on the firmware.
 
Models: RLN8-410 & RLN16-410
Hardware version: H3MB18, N2MB02, and N3MB01
Download via https://bit.ly/3wtdIS6.
How to upgrade: https://support.reolink.com/hc/en-us/articles/900003659286-How-to-Upgrade-Firmware-via-PoE-NVRs-New-UI-
Please remember to check the "reset configuration" when upgrading the firmware.

1. Support Duo 2 & TrackMix

TrackMix can display as Picture-in-Picture or dual-view. Yes! PIP finally comes back.

You can choose to view wide-lens or detailed images in the big picture. Just left-click the mouse and you will see the PIP setting.

Duo 2 will only occupy one channel of the NVR. For the NVR with H3MB18, N2MB02, and N3MB01, after the upgrade, the NVR can live view up to 6MP. So if you want to view the Duo 2 in the NVR, you can set the mainstream resolution as 4096*1536.

 

But you can view an 8MP video of the Duo 2 via the APP/Client if you connect the NVR to the APP/Client.

2. Added pet detection

You can use the NVR to detect and record your pet videos with this new update. But please note that the camera needs to support pet detection first. The Duo 2, 8MP, or 12MP cameras can support pet detection.

 

3. Optimized multi-screen display mode up to 13 windows/24 windows.

This display mode is to support the new products like Duo and TrackMix that may need up to two windows to display. The 8-channel NVR can still work up to 8 cameras and the 16-channel NVR can still work up to 16 cameras.

 

4. Added resolution HD, recording, or detection icons status reminder option(system>>general)

Finally! This is the setting requested by many Reolinkers. You can choose whether to display those HD, recording or detection status icons or not. 

 

5. Support access to NVR’s H.265 video using ONVIF.

Now you can access the NVR’ H.265 video using RTSP stream in some third-party software.

 

6. Added Fixed Frame Rate Settings(camera>>stream>>fixed frame rate)

-If you choose “Fixed frame rate”, the frames will be fixed and not be automatically adjusted for night vision.
-If you choose “Auto frame rate”, the frames will be automatically adjusted for night vision to guarantee the image quality in dark.
If you meet the problem of the smearing image or missed AI alarms, you can choose to enable the fixed frame rate.

 

Only the AI cameras have this function now. If you don’t see this setting, you can try to upgrade your camera to the latest version.

 

7. Added person/vehicle/pet option for the spotlight(Choose “Auto” mode)

 

8. Added the function of the Day/Night switching threshold

Camera>>Image setting>>Advanced>>Day/Night switching threshold

 

9. Added push test and the settings for the interval time(push test is only available in the APP.)

 

10. Added the siren schedule in the NVR and was able to set up a custom siren via the APP.

 

11. Added the function of keeping video recordings for 2 days, 3 days, 7 days, 14 days, and 30 days.

You can choose the time that obeys the privacy rule or your own requirements. 

Surveillance>>Overwrite>>

 

12. Added zoom function for playback and full-screen playback function

13. Updated Web client

14. Solved the problem of pixelated images in complex scenes.

15. Fixed other known issues.

[Frederic_246469425098906]

@reolink-fiona Hello, when is this firmware coming to RLN8-410-E (hardware H3MB16) ?

Regards,
Frédéric.

[dvdmerwe_378011576590474]

I'm also asking for the RLN8-410-E (hardware H3MB16)...

[Reolink Fiona]

@frederic_246469425098906 Hi there, now there is no new update for the RLN8-410-E. I will update if there is any news.

[Frederic_246469425098906]

@frederic_246469425098906 Hi there, now there is no new update for the RLN8-410-E. I will update if there is any news.

Hi Fiona,

I know there's no new updates for RLN8-410-E yet.
My question was more to know if and when there will be one.

It's very frustrating that each time a new version of the NVR software is out on RLN8-410, RLN8-410-E owners have to wait several weeks or months to get the same improvements. Why is it so?

Is RLN8-410-E a bad version of the NVR hardware?

Regards,
Frédéric.

[Reolink Fiona]

@frederic_246469425098906 Hi there, because the RLN8-410-E doesn't support the AI function, some functions don't have the updates. I will tell your request to the product team to seek possibilities.

[Frederic_246469425098906]

@reolink-fiona Fiona, thank you for the explanation. Is it that processor is not powerful enough or is it that the processor is missing an embedded capability ?

As a customer, having bought a low capacity / low evolutionary version of the hardware without knowing makes the experience a bit sad...

Frédéric.

[Reolink Fiona]

@frederic_246469425098906 Hi there, it is the hardware limit. So some products and functions are not compatible. If there is any update about the new firmware, I will let you know. Thank you for your understanding!

[juslex_47748032016596]

@reolink-fiona

I have a Trackmix and an RLN36 NVR, however, there are no firmware updates and my nvr only detects a Trackmix channel and therefore there is no PIP mode. What is the forecast for the release of new firmware for the RLN36 with this capabilities?

[dfwa_372151934410987]

@reolink-fiona

I also have NVR RLN8-410-E and need the upgraded firmware so I can buy your new camera? Are you guys no longer supporting NVR RLN8-410-E?????

[Reolink Fiona]

@juslex_47748032016596 We are testing the RLN36 new firmware. When there is any update, I will let you know.

[sid_363024432681206]

Hi ,

My model : RLN16-410
Hardware version :V2

I haven't updated the firmware since my purchase . Please advise me how to update and what is the correct version i should if i had missed if any updates since my purchase . Also please provide me any documents that will step me thru the update process as i haven't done this before.

Thanks

[Reolink Fiona]

@sid_363024432681206 @bradfarrar11_385445054181609
You can try to update your NVR firmware following this guide.
https://support.reolink.com/hc/en-us/articles/900003659286-How-to-Upgrade-Firmware-via-PoE-NVRs-New-UI-

[kneilon_529804993618165]

Does this allow NVR cameras to be viewed with Alexa now?

[Reolink Fiona]

@kneilon_529804993618165 NVR doesn't support the smart home currently. If you want to connect the camera to the Alexa and record them to the NVR at the same time, you can try this method. https://community.reolink.com/post/13124

[Marc_279562978566293]

NVR RLN8-410 N3MB01
3 Camera RLC 810 A
1 Camera RLC 823 A
Hello
I have the update with the correct firmware (checked 3 times) but since then I no longer see my cameras (RLC 810 A up to date) whereas if I plug the cameras directly into the network it works.
Can you help me

[Reolink Fiona]

@marc_279562978566293 Can you check if you need to input the password of the camera? You can click the "incorrect password" on the screen and then input the password. If it can't work, you can give some screenshots to the support team to check, Submit a request – Reolink Support.

[dillanrosales317_327796764467397]

Are nvr cameras supported/viewable on a Google hub display? And if so, is there an update for it?

[mark15_71115998237]

@dillanrosales317_327796764467397 sure hope so! I have been asking for that as well.

[Reolink Fiona]

@dillanrosales317_327796764467397 NVR doesn't support the smart home currently. If you want to connect the camera to the smart home and record them to the NVR at the same time, you can try this method. https://community.reolink.com/post/13124

We also have the plan to make it compatible with the Google Home.

[bradfarrar11_385445054181609]

I'm also asking for the RLN8-410-E (hardware H3MB16)...

[bradfarrar11_385445054181609]

I'm also asking for the RLN8-410-E (hardware H3MB16)... update?

[campbell_99]

@Reolink-Fiona In the NVR's Maintenance settings, Auto Update is turned on, and when I click on "Check for Latest Version", it says "This is the most current version available".

If Auto Update and Check for Latest Version don't work, what's the purpose of these features? Is this a future capability?

[Reolink Fiona]

@campbell_99 This feature is still testing and needs some time to optimize. So if you want to upgrade the firmware, you can go to the download center.

[campbell_99]

@reolink-fiona OK thanks.

[Warnzie_464572544110774]

Updated and loving the new features! However I seemed to have lost push notifications? anyone else in the same basket? It is 100% enabled and still getting nothing. Ive reset the NVR, Stopped the app on my phone and deleted the cache. Any other ideas?

[Reolink Fiona]

@warnzie_464572544110774 Can you try to update your camera firmware too? Download Center – Reolink

[Warnzie_464572544110774]

@reolink-fiona even though they are already the latest firmware?

[user_589210106224652_589210106224652]

I updated my 16 channel NVR, but there is no good viewable modes for the Duo 2, it crams the wide view into a single camera window instead of taking up two slots to get a normal wide screen picture. The only option is to do a full screen view of a single camera.

also, the Duo 2 still does not work with night time person detection. When will this be fixed?

[Reolink Fiona]

@user_589210106224652_589210106224652 Thank you for your feedback.

For the night vision person detection, I have sent you firmware via chat. You can have a try.

[electricianmg1_138055602880725]

This post is deleted!

[TGP Chicago_503640819466430]

Dear Reolink,

After receiving the email about the new firmware, I'm wondering if my NVR is compatible with it. I have the RLN8-4Q0-E with hardware: H3MB16.
the specs are slightly different from what you listed. We'll the firmware apply to my NVR or not? Please advise.

[Reolink Fiona]

@tgp-chicago_503640819466430 Hi there, this NVR firmware doesn't apply to the RLN8-410E. The hardware is different. Thank you for your understanding!

[TGP Chicago_503640819466430]

Make that RLN8-410-E