TrackMix Monitor Point auto return time?

[colovin_541922116624611]

The time range given for the return to monitor point is from 10 - 300 seconds. So far, no matter what number I plug in there it returns in 10s. Is there something you need to be doing besides clicking the OK button? Ideally I want it set at 90s, 10s is too short of time. I've even put the max 300, but it always returns in 10. When I click on the option, it shows the 90s or whatever I've put in, but it always returns in 10s. Is this something not working yet?

[joseph_1979]

@colovin_541922116624611 If there is no activity for 10 seconds it will return to the default monitoring position.

[user_629355785097308_629355785097308]

Same issue on my end. Adjusting the return to monitor point interval has no influence on the actual return time.

Thanks,

[Reolink Fiona]

@user_629355785097308_629355785097308
As @joseph-chircop_497308027822318 mentioned, if the tracking object stops/disappears for a period of time(Default: 10s), the camera will return to the guard point. The return time can be set in the latest firmware. APP Setting Path: Alarm settings->Time to stop tracking
You can know more at point 3, https://community.reolink.com/topic/4521/trackmix-new-firmware-update-auto-tracking-range-tracking-schedule.

The Guard point interval means that the camera will return to the guard point if the camera deviates（if you manually pan/tilt the camera and the position is changed.）

[colovin_541922116624611]

@reolink-fiona I'm running MacOS app 8.2.2 TrackMix firmware PoE_22111400 which is the latest available for download. There is no Time to stop tracking setting in the Alarm settings.

Also it would be nice if I got notifications when there were replies to posts. I have notifications setup, but like the Return to Monitor Point, doesn’t matter what you put, nothing changes. Same with notification of firmware updates. I subscripted to TrackMix, only way I found out about new update was a to go and check in the download section. 

[Reolink Fiona]

@colovin_541922116624611 Now the time to stop tracking is only available on the Web/APP. You can try to log in to the web GUI using the IP address or set up in the APP. For your feedback, I will record them and forward to the product team for consideration.

[colovin_541922116624611]

@reolink-fiona Found it, set it to the max 60 seconds on both stops and disappears. A car just drove by, it appears to be working.

Once again, no notification that there was a reply from the forum. It took 19 hrs from your reply to my seeing it. Would have been in a lot less time if I had been notified.

[Reolink Fiona]

@colovin_541922116624611 Thank you for your feedback. We will try to optimize the forum feature.