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    Doorbell First New Firmware! Support More Smart Home Features & ONVIF with Two-Way Audio

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    • Reolink Fiona
      Reolink Fiona last edited by Reolink Fiona

       Hi all,

      Thank you all for being so supportive of our doorbell camera. Your voices and thoughts are valuable to us. We have collected much feedback from you since the doorbell was released, and we have made improvements such as new features and changes in this firmware. Find out if there is one you want.

      Download the firmware via https://bit.ly/3K6BGc0.

      What's New:


      1. Added new Google Home/Alexa support features!! - Hooray!
      More features are supported in the Google Home/Alexa. Play your doorbell in the smart home now!

      What supported:
      Google Home:
      Live view
      Wake up by voice(on schedule)
      Notification(on schedule): MD/Person/Visitor notification

      Alexa(Beta):
      Live view Two-way audio
      Wake up by voice
      Notification(on schedule): MD/Person/Visitor notification

      *On schedule means that the features will be available after the Cloud server update.

      2. ONVIF with two-way audio support using RTSP
      Many users ask for this and we have heard it. Try to use the two-way audio on third-party software with this new firmware.

      3. Add Doorbell Button Sound: Does the doorbell ringing sound too loud when pressing the doorbell? Here is an option for you to mute. (App 4.37)


      4. Added Status LED setting under Light: you can turn off the doorbell’s status light at night. (App 4.37)


      5. Added the Iframe multiplier selection(GOP multiplier selection)
      The setting is to adapt to the settings of third-party software like Blue Iris. We suggest using the default setting. You can adjust the interframe space settings if the picture quality needs improvement.

      What is GOP? A GOP is a group of consecutive pictures. A GOP(Group of pictures) is the distance between two iframes, measured in the number of frames or the amount of time between iframes. For example, if an iframe is inserted every 1 second into a video at 30 frames, the GOP length is 30 frames or 1 second.

      How to set interframe space? So in our Client, interframe space sets the number of frames between two iframes. You can choose multiple frames for both clear and fluent modes. 1X means one multiple of the frame rate you set. 2X means two multiples of the frames. For example, if you set 25 FPS and 2X, the distance between two iframes will be 50 frames.

      6. Modified frame rate feature
      Setting->Stream->Frame Rate
      We have modified the Auto frame rate mode feature to adapt to the complicated night environment.

      Auto now means the gradual frame rate drop, where the frame rate will be changed based on the brightness instead of a direct drop. This setting will guarantee the clarity of the video first.
      Constant means the fixed frame rate, which can guarantee the smoothness of the video first.


      7. Added Black & White and Color switching Threshold in the advanced setting under Display.
      You will be able to adjust the range of CDS value.


      8. Work with IOT devices. (Configure via Reolink App only) 

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        • Kristof
          kpb @Reolink Fiona last edited by

          @reolink-fiona that is great! But can someone test the day/night threshold settings? Does it make a difference? I tried it but still no switching to black white as street lamp brightens the scene too much.

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          • big_ted
            tedmanr Global Moderator @Reolink Fiona last edited by

            @reolink-fiona
            updated and so far working fine.

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          • wg_321310122061999
            wg last edited by wg_321310122061999


            >> 8. Work with IOT devices. (Configure via Reolink App only)


            Can you please further explain what this means?

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              • joseph_1979
                Joseph Global Moderator @wg last edited by joseph_1979

                @wg_321310122061999 if you have the floodlight as part of the installation you can link it to the video doorbell and when it detects a person you can switch on the floodlight and its siren.

                Follow this link https://support.reolink.com/hc/en-us/articles/10905147744025

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                • wg_321310122061999
                  wg @Joseph last edited by

                  @joseph-chircop_497308027822318
                  Aha. Thanks.

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                • user_679856370167979_679856370167979
                  user_679856370167979 last edited by

                  My opposite neighbour has Light on his House which prevents the Camera to go into Black/white Infrared mode because its to bright
                  is it possible with the new Firmware that the Camera switches to Black/White when theres a special condition?

                  Thanks!

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                    • Kristof
                      kpb @user_679856370167979 last edited by

                      @user_679856370167979_679856370167979 same issue here. Have you tried setting the new threshold level under display settings? I'm curious if it works for you. It made no difference for me unfortunately 😞

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                      • user_679856370167979_679856370167979
                        user_679856370167979 @kpb last edited by

                        @kristof yesterday it worked for me while playing around with the threshold
                        this morning the color is back for me.
                        Best solution for me is a timed switch or CGI command to switch the color/BW state -> developers please hear me 🙂

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                      • blackhatcon_440478845636849
                        Defcon last edited by

                        Great job Fiona & development team, especially the Alexa integration is highly appreciated 🙌 Happy Easter 🐣🐇 days for you all

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                        • robertklep_679384755609789
                          robertklep last edited by

                          Is there an option to revert back to the old firmware? I'm having a lot of issues with this new version (camera becomes unstable and reboots every few hours or so), but I'm also using an updated Home Assistant integration for it and want to see if the same issue happens with the previous firmware, which I can't seem to find 😢

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                            • joseph_1979
                              Joseph Global Moderator @robertklep last edited by

                              @robertklep_679384755609789 Email support and they will assist you.

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                            • Michael Freyler_142576429715619
                              electric-m last edited by

                              2-way Audio for ONVIF is greatly appreciated, but nonetheless it is neither working with Scrypted, nor CameraUI for Homebridge.
                              Too bad.
                              I will wait to buy it until this is working.

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                                • matias041198_414806954999990
                                  MatiasLGonzalez @electric-m last edited by

                                  @michael-freyler_142576429715619 The onvif plugin has been updated in scrypted two way audio is now working 👌

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                                • Marvball
                                  Marvball last edited by

                                  on the subject: Notification(on schedule): MD/Person/Visitor notification

                                  I just bought Alexa devices and the Reolink Doorbell WiFi a few weeks ago, so I'm still pretty new to the topic. I think the "Notification(on schedule)" option is great, since I actually bought the doorbell for that very purpose. Unfortunately, I can't find a way to send a notification from the doorbell to Alexa now. Is that possibly already described somewhere how that works? Probably I'm just too stupid. Many greetings

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                                    • Reolink Fiona
                                      Reolink Fiona @Marvball last edited by Reolink Fiona

                                      @marvball On schedule means that the features will be available after the server update. I will update this post when it is available.

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                                      • Marvball
                                        Marvball @Reolink Fiona last edited by

                                        @reolink-fiona Thank you very much for the feedback. Does this mean that this feature will only be available with the paid cloud service?

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                                      • BigBlue007_631330884632579
                                        BigBlue007 last edited by BigBlue007_631330884632579

                                        Question regarding the Alexa integration: Can you please let me know whether or not the Doorbell will support auto-starting the video livestream on Echo devices when someone rings the bell?

                                        I am using two Reolink Duo 2 Cams and I'm very happy with it, but my doorbell is a Ring Wired, because so far the Ring doorbells seem to be the only ones where the video stream starts automatically upon someone's ringing on all configured Echo devices. I would be more than happy to replace it with a Reolink Doorbell, but that auto-start feature is a Must-Have for me.

                                        Thx!

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                                          • Reolink Fiona
                                            Reolink Fiona @BigBlue007 last edited by

                                            @bigblue007_631330884632579 After the server update, when you press the doorbell, Alexa will auto-show the live view. I will let you know when it is available.

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                                            • BigBlue007_631330884632579
                                              BigBlue007 @Reolink Fiona last edited by

                                              That's really good news - thanks alot! That made me pulling the trigger at Amazon right now since the doorbells are on sale at the moment anyways... 🙂 From what I know, replacing an existing Ring Wired shouldn't be any more effort than removing the Ring device and attach the Reolink to the same pair of wires.

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                                            • Patrick_677706931204295
                                              Patrick last edited by Patrick_677706931204295

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                                              • user_630727559069699_630727559069699
                                                Billeman last edited by

                                                >> Added Status LED setting under Light: you can turn off the doorbell’s status light at night

                                                Thank you. An option to put on the light at night but no auto during daytime would be nice always. My neighbours don't like the light goin on when they leave their house 🙂


                                                !! WARNING !!
                                                I didn't clear settings when upgrading, and after a reboot the standard HTTPS interface is not working anymore.
                                                Luckily, Port 9000 (reolink client) still works.
                                                Playing aroung with HTTP and HTTPS settings, factory default using client or reset button doesn't help at all.
                                                HTTP port 80 not working either if enabled.
                                                What I can see is the the doorbell is actively sending a TCP RST when trying to open the HTTP(S) session.

                                                For me it's not a blocking problem since the client will work, but I think a lot of users will if this turns out to be a general problem.....

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                                                  • Huug_664342649380959
                                                    Huug @Billeman last edited by

                                                    @user_630727559069699_630727559069699
                                                    I have exactly this problem. Upgraded 3 days ago and still no webpage. This also broke my Homeassistant plugin so it is a big deal to me.

                                                    I already tried a reset and power cycle. After that I went to default settings and still no webpage. Does anyone has a solution to try?

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                                                    • user_630727559069699_630727559069699
                                                      Billeman @Huug last edited by

                                                      @huug_664342649380959 I think the only option would be to contact support in order to get an image to downgrade 😞

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                                                    • user_680655709737145_680655709737145
                                                      user_680655709737145 last edited by

                                                      Thanks Fiona. Great update here.

                                                      Just moved to Reolink from Ring and very satisfied with the change

                                                      my two cents to improve the product even further:

                                                      1. Should be nice to be able to control an external relay from software either by http/rest call or mqtt. So we could open exterior door remotely with smart locks or domotic systems such as home assistant or without. This would be interesting as well to activate smart chimes as there is no physical connection. If added this option from Reolink app that would be also superb
                                                      2. I’m using homeassistant at home and the official integration is great. It would be fantastic if we could integrate two way audio directly with HA so we could expand functionalities


                                                      Thanks for your hard work

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                                                        • robertklep_679384755609789
                                                          robertklep @user_680655709737145 last edited by

                                                          @user_680655709737145_680655709737145 you can have HA send a snapshot of the camera (or a stream) when someone presses the doorbell, and you can use actionable notifications to open the door if you want.

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                                                          • quizzical
                                                            user_642923687080044 @user_680655709737145 last edited by

                                                            @user_680655709737145_680655709737145 Here you can see how I set up the actionable notifications in Home Assistant: https://community.home-assistant.io/t/homeassistant-and-reolink-doorbell-poe/485857/69?u=quizzical

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                                                          • user_632241402294373_632241402294373
                                                            quantum85leap last edited by

                                                            Hi, I am going to the download link but don't show the doorbell as a product option. Can you clarify if it's live? I saw it yesterday but now it's gone.

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                                                              • nitrogaute_640879795446279
                                                                nitrogaute @quantum85leap last edited by

                                                                @user_632241402294373_632241402294373 Same here.

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                                                              • user_682017764806846_682017764806846
                                                                aham last edited by user_682017764806846_682017764806846

                                                                I just received this doorbell today and wanted to integrate it in Home Assistant. But there I get a warning message saying
                                                                "at least firmware version "v3.0.0.1859_23030902" is required for proper operation of the Reolink integration".
                                                                But I can not find that '1859' firmware on the Reolink site. Was it there and has it recently been retracted?

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                                                                  • psythian_252371957272818
                                                                    psythian @aham last edited by

                                                                    @user_682017764806846_682017764806846

                                                                    I have a sneaky suspicion that the firmware has been pulled. I am getting the same errors in Home Assistant and am also on the hunt for this new firmware.

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                                                                    • nairig_626819727536811
                                                                      nairig @aham last edited by

                                                                      @user_682017764806846_682017764806846 same here. i dont understand why there is.no official comment what is going on

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                                                                    • smipoint_474817079943397
                                                                      smipoint last edited by

                                                                      I can not find the Reolink Video Doorbell WiFi in the entire download center list. Can anyone tell me why? Thanks for the help!

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                                                                        • joseph_1979
                                                                          Joseph Global Moderator @smipoint last edited by joseph_1979

                                                                          @smipoint_474817079943397 But this was there a few days ago. Maybe they discovered a bug and they removed it. Try to email support.

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                                                                          • smipoint_474817079943397
                                                                            smipoint @Joseph last edited by

                                                                            @joseph-chircop_497308027822318 Thanks for your reply. Now it's back, but an official comment from reolink would be nice if something changes.

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                                                                          • Patrick_677706931204295
                                                                            Patrick last edited by Patrick_677706931204295

                                                                            Hello, first of all thanks for the update. I switched from Ring and even if some functions are missing, I'm really satisfied 👍

                                                                            But what would be really cool, maybe there will be something with the next update (the first is a bug, the second is a desired function)

                                                                            -) The recording of the quick answer is quite tedious because it easily overdrives during the recording

                                                                            -) Maybe in the future it would be possible to upload MP3s for the quick reply, maybe auxh longer than 10 seconds That would really be a great feature.

                                                                            Furthermore, the app on the Galaxy Z Fold 4 does not work well when it is opened, you cannot see a lot.

                                                                            EDIT: I had to reset the doorbell because I suddenly lost RTSP/ONVIF access. Now I can no longer record a new voice message. No matter what I record (and no matter whether on my Android Glaxy Z Fold 4 or on my iPhone), the message "Operation failed" always comes up after the recording and the recording is not saved. Please fix I would like to play a German greeting again

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                                                                            • BigBlue007_631330884632579
                                                                              BigBlue007 last edited by

                                                                              Received my Doorbell today - and now the FW update is gone... 😞 Any feedback from the team why this happened and how long it will take to fix it would be highly appretiated!

                                                                              I could imagine that quite some ppl purchased it based on this announcement that was spread across the tech blogs and forums. At least I did. And now the update is gone. This has a taste...

                                                                              I hope it's back online within the next 30 days because else I will have no choice than to return it.

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                                                                              • user_682672180703446_682672180703446
                                                                                user_682672180703446 last edited by

                                                                                Same here! Received my Reolink today and I am on the lookout for the latest/newest software that seems to be pulled.
                                                                                @Reolink could you please update the FW again? Thanks.

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                                                                                  • joseph_1979
                                                                                    Joseph Global Moderator @user_682672180703446 last edited by joseph_1979

                                                                                    @user_682672180703446_682672180703446 Better that you stay with the firmware it came with until a stable one is uploaded in the download center. I am on version 2017 which has been removed.

                                                                                    I think not enough time is allocated to testing or there isn't enough of resources.

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                                                                                    • BigBlue007_631330884632579
                                                                                      BigBlue007 @Joseph last edited by

                                                                                      @joseph-chircop_497308027822318 Well, if the firmware with the new features (and not to forget the new app version which is also required) won't be available within the next 29 days, I'll return the cam, rate it accordingly, and won't try it again most likely.

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                                                                                      • user_655104416477196_655104416477196
                                                                                        user_655104416477196 @BigBlue007 last edited by

                                                                                        @bigblue007_631330884632579 Thanks to Joris on Discord I found a github with all versions. Most firmware links to reolink official mirror.

                                                                                        https://[censored]/AT0myks/reolink-fw-archive

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                                                                                      • user_683165481590913_683165481590913
                                                                                        user_683165481590913 last edited by

                                                                                        Smart home systems can integrate ONVIF compatible IP video surveillance cameras, allowing users to view live images or record activities inside Pokemon Showdown and outside the home via mobile devices or computers.

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                                                                                          • user_689095625625823_689095625625823
                                                                                            user_689095625625823 @user_683165481590913 last edited by

                                                                                            @user_683165481590913_683165481590913 Smart home systems can integrate ONVIF compatible IP video surveillance cameras, allowing users to view live images or record activities inside download youtube videos and outside the home via mobile devices or computers.

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                                                                                          • user_683822079762669_683822079762669
                                                                                            Smitty last edited by

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                                                                                            • user_683789914468539_683789914468539
                                                                                              user_683789914468539 last edited by

                                                                                              @Reolink-Fiona Hi - is there any update on when the updated firmware will be re-released? Thanks.

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