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I installed the management software on windows 11 all versions, all of them got the error,after working for a while all the screens go black,Is there any software installed to support video playback without errors?Thanks
Hello, is there any update on this? I have the same error, even now with V8.7.3. The screen will go black after a period of time and I will have to close and reopen the app again. It is more often when the screen returns from sleep.
You guys are very unprofessional.Reolink has only one computer?I have 10 computers and I have tried all computers, and only the computer with the discrete video card and the reolink running in that mode has no errors, and all computers in automatic mode all work error....?????????????????????????
Know why you are not professional?I'm a customer and have a longstanding bug that I've commented on since (March 6, 2022, 12:37)And now it's been too long,Future-oriented, technology changes by the hour,Fix it as fast as possible, if the engineer is too bad,stop and replace the better ,Nothing money can't do, it's important to know the price and quality.My English is not good, but I'm sure you will understand,Google
This is still a problem. I have a new laptop that is one week old, everything up to date and using the 8.8.1 client app and I also get the black screen error. The client will go all black as soon as any camera tries to stream and only when that happens. I've also tried to disable hardware rendering and tried every compatibility mode available and it still fails. Is there a new version being developed? This has been a known issue for over 4 months from what I can see on here and that's an insane amount of time for a software bug.
I have just upgrade to Windows 11 PC and I have the same problem. The client software fires up for about a half a second then goes grey/black. This is hopeless ans seems to have been going on a while. Surely REOLink must employ capable support programmers to fix and test this? Perhaps not!!
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