Connection failed

victoria swift

Hi I'm getting a connection failed when loging onto the camera from the mobile app. A few of my friends are having the same issue with their cameras too. Is there a system problem?
Thanks

j hillmann

same here new Reolink on Android APP is crap ! heavy connection issues !

Cynthia

Sorry for the inconvenience. Could you please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new? We need to check some details with you.

Jose

Cynthia, I'm sure you are very, very sorry for the inconvenience, but the reality is that telling Support about any serious issue is useless. Days ago I wrote about my cameras had suddenly disappeared from the app and were replaced with "My Device" ones (that is, inexplicably all configuration was lost). I told Support about it and all I got was "it is a known problem" and "R&D said they will fix it in the future" (!). Maybe related to this thread, last weekend I was unable to connect the cameras using the iOS app in a WiFi network, but at least I could use 4G or a Mac client. I told Support about this, but since then the situation has become worse because now the cameras are unreachable for any mean, 4G, iOS app or Mac client. Moreover, it occurs randomly: last night all worked fine again (for 4G at least), but this morning all is failing again, some cameras connect but not others, with no clear pattern. In the meantime the app now tells me that I can register the products (again?) to get the extended guarantee (!!). Last but no least, one camera seems to detect motion on time only in the right side of view field. Any person walking in the left area is "detected", so to speak, when his foot is already disappearing at the left margin of the picture. Support response? "It might be the normal performance of this camera" (!!!). A "half camera" I would say. So you are sorry, but I'm angry and disappointed because all the time wasted trying to get solutions or, at least, good answers to so many issues.

Cynthia

For connection issues, because we don't know your camera model, we have no way to give specific suggestions here. Can you continue to contact our Support team? We will do our best to solve this problem for you.

Pitt Town Peeps

Are there any solutions for this. It’s happened for my cameras this week. Connection failed. First it was one camera now it’s all 4!!

Cynthia

Could you please contact our support at support@reolink.com to troubleshoot? They will help you solve the problem as soon as possible.

Faasio

My camera's lost connection to this week. While my wifi is ok.

user_751258862387411

This post is deleted!

user_786433971007667

3 years on and it seems to be the same issues arising. I have recently bought a Reolink Go PT Plus with a supported Vodafone SIM card, I’ve had none stop connection issues, rarely I get connection straight away but most of the time I do not get connection at all resulting in not being able to use the camera. It’s not a cheap camera either so extremely disheartened and disappointed to say the least.

I also fully charged it 2 days ago and it’s already on 11% battery, I’ve only been on it for a few minutes a handful of times.

user_789600384499905

Here is the connection problem I am having. Six Reolink E1 & E1 plus installed on my router set 10.0.0.1 with no problems. But purchased Reolink Argus PT/Solar & won't connect. My router is set to 10.0.0.1 . So I took this camera to Router set to 192.168.1.1 & it easily connected. (both routers are Netgear) There is a difference in the Reolink Argus PT. (the E1 also connected to both the 10.0.0.1 & 192.168.1.1) I am awaiting for reply from support.

paul

I’m also having remote connection issues. I can connect to any other device on my LAN (Wyze cameras, ring, alarm system, etc). Connecting to my Reolink cameras (POE RLC-811, (4) E1 zooms, POE Trackmix, POE RLC-842a, (2) Argus 3 Pro, NVR) is hit or miss. Yesterday in the AM , I got “connection error” on every camera. Then later that day it worked…I could connect to all cameras. This morning I’m back to “connection error”. Again I can connect to any other device in my LAN using either WiFi (from outside the home) or cellular. I have exact same experience from my iPhone or my iPad. I also can not connect to my friends Reolink cameras (different house, State and internet provider) right now. Connecting to her cameras is also hit or miss. This leads me to believe it is a Reolink server issue….which also explains why so many people with different cameras and different client devices all have the same issue. Maybe Reolink needs an enhanced server network.

Thomasian

So I just set my NVR up and was having the same issue. What worked for me was I went onto the NVR and factory reset. It will ask you to keep the network, click yes. Once it reboot it started to connect on the mobile app. Working flawlessly now! Hope that helps!

user_833677337575569

My camera sometimes has the same problem for a few days and I don't understand why this happens.

tomacsh

Device - Argus 2
Location - Remote, connected to internet via Starlink
Can attach using iOS app and Playback videos stored on microSD card
Issues:
Reolink Client 3.5.6.55, works except cannot Playback video on microSD card - downloaded from Apple App Store
Reolink 8.8.5 was working, no longer works. keep getting Connection Failed. software updated to 8.13.1, same problem, connection failed. When it was working, had no access to playback videos
I am using UID to connect to device remotely.

pereirapinheiro angelo