23 Aug 2024, 16:54

I have two PC's almost identical builds that i installed 8.16.10 onto... these are the issues that i am running into.
context / System's both using M.2 boot drives which is where the client is installed.

Windows 11 Pro on both
1 - AMD 5600x CPU's + 5700 XT - 16GB 3200 MT/s
2 - AMD 5600x CPU's + 6600 XT - 32GB 3200 MT/s

System one - first launching the desktop app, the client runs flawlessly, isolating individual camera's, zooming in recordings no issues what so ever... after about 20 - 90 min later / after the system display turns off (NOT sleep mode), seems to be random, moving the mouse to wake the display's, the client looks like it is running fine until you attempt to isolate one of the camera's. This is when the image will distort and stretch, zoom function no longer works and the image will freeze. you are also unable to view recorded footage.

System two - 100% identical trigger that causes the issue (first launching the desktop app, the client runs flawlessly, isolating individual camera's, zooming in recordings no issues what so ever... after about 20 - 90 min later / after the system display turns off (NOT sleep mode), seems to be random, moving the mouse to wake the display's, the client looks like it is running fine). However on the second system, when in split mode viewing multiple camera's at the same time the notification indicators, People, Cars, Pets start flashing uncontrollably even with nothing detected in the frame. Isolating any individual camera does not result in distorted / stretched images like on the first system, but it does not allow for zooming within the image or to switch and review playback of footage. Eventually teh image will freeze and stop live playback.

If i select the "X" to close the application it will still be running in the background (Viewable in task manager). I will need to end the process before i can start the application again.. upon ending task and starting the desktop client, there are no known / visible issues, it runs just fine.

  • I can replicate the issue every day so i know it is a fault in the software somewhere. What i have done so far..
  • I have uninstalled / reinstalled the software using 8.16.10 version and the issue continues. so i uninstalled the software and removed all windows registry entries for Reolink desktop client. reinstalled the software to have the same issue occur.
  • tested with hardware / without hardware acceleration enabled. same issue
  • uninstalled "DDU" my graphics drivers and tested multiple versions old and new to see if it was a driver fault causing the issue. this did not fix the problem.
  • I had to do this anyway i system one to replace the motherboard so i wiped windows and did a complete reinstall of everything. still when using 8.16.10 the same issue occurs.

The only thing that i can find that fixes this is to use any version before 8.16.08.

I can screen capture the issue on both systems if the devs would like to see what is occurring... just reach out and i'll be happy to provide logs as well.